Control Systems

Control Systems Support Jobs

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Today

IT Support Specialist - Manufacturing Operations

Framebridge Inc Holyoke, MA 🇺🇸 Remote

Holyoke, MA

Today

$55k - $60k/yr Full time Barcode Scanner Cisco Meraki Control Systems

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Job Description

Framebridge Inc is seeking an IT Support Specialist for Manufacturing Operations based in Holyoke, MA with remote options to deliver hands-on multi-site plant IT support, troubleshoot CNC hardware and devices, manage networks and systems, and lead IT projects and new plant openings.

Responsibilities

Deliver daily technical support to plant staff across multiple sites, on-site or remotely as required.
Diagnose and resolve issues across plant hardware and software, including Patriot CNCs, Gunnar CNCs, Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.
Monitor network connectivity, Wi-Fi, and VoIP systems to minimize downtime; coordinate outages or repairs with vendors.
Administer and scale the Mobile Device Management system for secure device deployment, patching, and lifecycle management.
Log, triage, and resolve tickets in the ticketing system; document solutions in a shared knowledge base to improve consistency.
Provide training to plant staff on basic troubleshooting, POS procedures, and IT policies.
Lead and contribute to IT projects such as hardware refreshes, software rollouts, security upgrades, and automation initiatives.
Configure IT equipment and infrastructure for plant openings, relocations, and renovations.
Coordinate with external vendors for hardware procurement, installation, and managed services.
Provide backup support to the Retail Operations IT team during peak periods and special projects.
Assist Corporate IT with equipment ordering, configuration, and software access provisioning as needed.
Travel to each plant site to foster relationships with the supported operations teams.
Assess current plant IT infrastructure and identify top three opportunities to reduce downtime.
Define a baseline ticket response SLA and begin tracking performance against it.
Own at least one active IT project and drive it through to completion.

Requirements

Minimum three years of IT support experience in a multi-site environment such as manufacturing or retail.
Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
Practical experience with ticketing systems and remote support tools.
Excellent interpersonal and communication skills, comfortable collaborating with non-technical teammates.
Ability to prioritise tasks, multitask, and travel between plant locations as needed.
Associate or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands-on experience.

Technologies

Windows
macOS
Patriot CNCs
Gunnar CNCs
Zund CNCs
Mat Caption machines
Engravers
Wide-format printers
Barcode scanners
VoIP phones
Mobile Device Management (MDM)
TCP/IP
VPN
Routers
Wi-Fi
Kandji
Jamf
Intune
Google Workspace
Google Admin
FreshService
TeamViewer
Cisco Meraki
Shopify POS

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO
Employee discount

Reporting To

Sr. IT Support Specialist – Manufacturing Operations

Compensation

Salary: USD 55,000 – 60,000 per year, plus benefits including medical, dental, vision, 401(k), PTO, and employee discount.

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16d ago

Technical Support Engineer – Electro-Mechanical

BridgeView Westbrook, ME

Westbrook, ME

16d ago

$30 - $35/hr Full time Electrical Engineering Allen-Bradley Automation

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Job Description

BridgeView offers a comprehensive benefits package and a collaborative on-site culture in Westbrook, ME. The Technical Support Engineer role focuses on ASRS and material handling equipment, delivering expert troubleshooting, service support, and clear technical guidance to technicians and customers to boost equipment reliability and satisfaction.

What we offer

Medical insurance
Dental insurance
Vision insurance
Teladoc
Short & Long-Term Disability
Critical Illness
Accident
AD&D
ID/Legal Shield
EAP
Calm app subscription
401(k) with 4% match

Position overview

We are seeking a Technical Support Engineer to provide expert troubleshooting, service support, and technical guidance for automated storage and retrieval systems and material handling equipment. This role serves as a key escalation point for technicians and customers, diagnosing electrical and mechanical issues, supporting field service activities, and ensuring equipment reliability and customer satisfaction. The ideal candidate will have a background in industrial automation, electrical controls, and mechanical systems, with the ability to troubleshoot complex issues remotely and communicate effectively with technicians, customers, and internal engineering teams.

Responsibilities

Offer remote and on-site technical assistance to field technicians and end users via phone, email, and occasional visits.
Identify and resolve electrical, mechanical, and control system faults in ASRS and related equipment.
Assist technicians with low voltage control circuits and three-phase power distribution in the 230 to 600 VAC range.
Diagnose components such as motors, drives, sensors, conveyors, chain and belt driven systems, and other automated material handling equipment.
Escalate complex problems to engineering and advanced technical support teams as needed.
Maintain incident-by-incident records of failures, diagnostics, and resolutions.
Conduct root cause analysis and propose corrective actions to improve performance and reliability.
Develop and maintain technical documentation, service procedures, troubleshooting guides, and best practices.
Support field service operations including commissioning, maintenance, troubleshooting, and repairs.
Lead technical training for field technicians, maintenance personnel, and end users.
Collaborate with engineering, manufacturing, and service teams to resolve customer issues and drive product improvements.
Participate in ongoing technical training programs and product education initiatives.
Adhere to all company and customer safety policies and procedures.

Requirements

Associate degree or technical certification, or equivalent experience in Electrical Engineering Technology, Mechatronics, Industrial Maintenance, Automation, or a related field.
Proven experience diagnosing industrial electrical and mechanical systems.
Solid understanding of low voltage control circuits and three-phase power distribution in the 230 to 600 VAC range.
Experience reading electrical schematics, wiring diagrams, and mechanical drawings.
Experience with motors, drives, sensors, relays, contactors, and other industrial control components.
Experience diagnosing chain drive, belt drive systems, conveyors, and automated equipment.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to juggle multiple priorities in a fast-paced technical support environment.

Technologies

ASRS (Automated Storage and Retrieval Systems)
Siemens PLCs
Allen-Bradley PLCs
Beckhoff PLCs

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1mo ago

Technical Support Specialist - Electrical and PLC

PATTYN NORTH AMERICA LLC Sussex, WI

Sussex, WI

1mo ago Closed

Full time Electrical Engineering Control Systems Customer Service

This position is no longer accepting applications (closed Jul 13, 2026).

Job Description

The role provides remote technical support to Pattyn North America customers across North America and is based onsite in Sussex, Wisconsin. Reporting to the Technical Support Manager, this position blends mechanical, electrical, pneumatic, and software expertise, with 10 to 20 percent travel to stay current.

Responsibilities

Engage with customers via phone, text, email, or video to deliver effective support.
Read and interpret electrical schematics to assist in troubleshooting efforts.
Read and diagnose PLC code to support problem resolution.
Log, categorize, and prioritize cases and service requests within the CRM platform.
Act as a liaison between departments including project management, technician planning, spare parts, engineering, and R&D.
Escalate complex issues to the technical support manager, service department managers, or factory teams in Belgium or France as needed.
Seek assistance from colleagues or more experienced staff when required.

Requirements

Experience in customer service or as a service engineer in packaging, automation, or machine building is preferred.
High school diploma or equivalent is required; additional technical or administrative training is a plus.
Proficiency with Microsoft Office applications (Outlook, Excel, Word, OneNote, PowerPoint).
Basic understanding of PLC code (Structured Text) is strongly preferred.
Basic knowledge of electricity and automation components (motor control, sensors, encoders).
Fundamentals of automation and machine sequencing.
English and Spanish bilingual ability is preferred but not required.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and attention to detail.

Technologies

Microsoft Office (Outlook, Excel, Word, OneNote, PowerPoint)
PLC code (Structured Text)
CRM platform

Benefits

Competitive wages with opportunities for growth
Company-paid premium health benefits with buy-up options
Company-paid Long-Term Disability Plan and Basic Life and AD&D
401(k) retirement plan with employer matching
Three weeks of paid leave plus 10 paid holidays
Educational Assistance Program covering job-related tuition, training, course registration, and exam fees up to $5,250 per calendar year
Company discount program for employees and their families (concerts, sports, health and wellness, travel, gifts, and more)
Employee Assistance Program (EAP) for childcare, financial planning, pet care, and more
Cross-functional, collaborative team environment aimed at delivering results
Customer-centric approach with long-standing relationships and exceptional service
Culture that prioritizes and supports employee success

Physical Demands

Ability to walk, stand, and position oneself to work on packaging machine components, including bending, twisting, and reaching with arms and hands.

Work Environment

80% office and warehouse setting with approximately 20% of time spent at customer sites, primarily within food production facilities.

Why You Should Apply

Competitive wages with opportunities for growth
Company-paid premium health benefits with buy-up options
Company-paid Long-Term Disability Plan and Basic Life and AD&D
401(k) retirement plan with employer matching
Three weeks of paid leave plus 10 paid holidays
Educational Assistance Program covering job-related tuition, training, course registration, and exam fees up to $5,250 per calendar year
Company discount program for employees and their families
Employee Assistance Program for childcare, financial planning, pet care, and more
Collaborative cross-functional team environment focused on delivering results
Customer-centric culture with a history of valued clients
Supportive culture that recognizes and rewards employee achievements

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1mo ago

Technical Support Specialist 1

NVENIA Wood Dale, IL

Wood Dale, IL

1mo ago Closed

$36 - $54/hr Full time Control Systems Customer Service Customer Support

This position is no longer accepting applications (closed Jul 13, 2026).

Job Description

This role provides frontline technical support to nVenia customers, handling inquiries by phone and email to troubleshoot issues and identify root causes.

Responsibilities

Provide technical support to external customers in response to inquiries via phone and email.
Coordinate responses to customer issues by gathering input from internal experts in service and engineering.
Create, manage, and close technical support cases in the case management system.
Be flexible with working hours to ensure phone coverage.
Provide after-hours support as part of a rotating pool.
Provide equipment reliability feedback to quality engineering and collaborate on improvements.
Attend training classes and travel on shadowing service jobs to gain hands-on practical experience.
Develop technical documentation, procedures, and training courses for technical support and field service.
Comply with industry, company, and customer safe working practices.

Requirements

Three to five years of experience in a manufacturing environment.
Five years or more experience in the packaging and/or automation industry in field service, engineering, or manufacturing function.
Solid knowledge of manufacturing and engineering processes.
Ability to read mechanical and electrical drawings.
Ability to travel up to 15%.

Technologies

Salesforce
PLC based controls

Position Specific Competencies

Excellent customer service
Strong sense of urgency
Detail oriented
Complex problem solving capabilities
Collaborative teamwork
Effective self-management
Strong verbal communication
Strong written communication

Physical Requirements

Frequent sitting, standing, walking, talking or hearing; using hands to finger, handle, or touch objects or controls; occasional climbing and reaching above the shoulders.
Occasional lifting, pushing, or pulling up to 25 pounds; vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.

Work Environment

Office-based position with occasional visits to the manufacturing area; up to 15% travel to customer sites for diagnostics, repair, and training on the manufacturing floor.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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1mo ago

Technical Support Specialist – Controls & Gas Detection

DWYER INSTRUMENTS, LLC Sioux Falls, SD

Sioux Falls, SD

1mo ago Closed

$20 - $26/hr Full time Electrical Engineering Analog BACnet

This position is no longer accepting applications (closed Jul 8, 2026).

Job Description

The role of Technical Support Specialist for gas detection products focuses on serving as the primary contact for customer technical inquiries, troubleshooting, and resolution. Based onsite in Sioux Falls, SD, the position handles RMAs, documents product issues, and performs limited hands-on repair and evaluation.

Responsibilities

Deliver technical assistance to customers through phone and email channels
Diagnose and fix problems associated with gas detection equipment
Create and oversee Return Material Authorizations (RMAs)
Research, log, and monitor customer complaints and product nonconformities
Gather and analyze data to detect trends and optimize support workflows
Create, update, and sustain process documentation and work instructions
Propose enhancements to products or systems to improve user experience
Carry out repairs and evaluations of products as required
Keep repair tools, equipment, and stock organized and in good condition

Requirements

Technical Associate's degree, specialized training, or equivalent work experience
Solid understanding of electronics theory and design
Aptitude in both mechanical and electrical aspects
Familiarity with industrial communication protocols (Analog, Modbus, BACnet, Wireless, Relay Logic)
Proficient in Microsoft Office applications
Capability to interpret wiring diagrams and schematics
Experience operating tools such as soldering equipment and multimeters
High attention to detail paired with effective communication

Technologies

Analog
Modbus
BACnet
Wireless
Relay Logic
Microsoft Office Suite
Soldering equipment
Multimeters

Working Conditions and Physical Requirements

Predominantly office-based with occasional hands-on technical duties
May involve use of small tools and diagnostic equipment
Capability to handle and inspect electronic components

Additional Information

The role combines external customer-facing technical support with internal quality-related duties
About 10 percent of work time is devoted to product repair and evaluation tasks

Pay Transparency

We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We're happy to discuss compensation openly throughout the hiring process.

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1mo ago

Technical Support Technician

Omni Staffing Inglewood, CA

Inglewood, CA

1mo ago Closed

$24 - $29/hr Full time Access Control Application Support Control Systems

This position is no longer accepting applications (closed Jul 6, 2026).

Job Description

This on-site role in Inglewood, CA offers a compelling benefits package and a path to deepen technical expertise while supporting a nationwide customer base. Enjoy profit sharing, full benefits, PTO, a 401(k) plan, a year-end bonus, and comprehensive product training, plus hands-on exposure to real-world electro-mechanical systems.

Benefits

Profit share
Full benefits
PTO
401k
Year-end bonus
Product training provided
Hands-on exposure to real-world technical systems
Opportunity to grow technical expertise while supporting a nationwide customer base

Overview

Our client is a well-established manufacturer and solutions provider in the access control and automated systems space. They are seeking a Technical Support Technician to provide front-line technical assistance to distributors, dealers, and end users. This role is well-suited for someone with hands-on technical aptitude who enjoys troubleshooting electro-mechanical systems and assisting customers by phone and in person.

Responsibilities

Provide technical support to distributors, dealers, and end users for access control and automated gate systems
Handle inbound phone calls to diagnose and resolve system issues
Troubleshoot equipment involving electrical, electronic, and mechanical components
Support dealers with product installation questions and guidance
Collaborate with internal departments, including Engineering, to research and resolve field-reported issues
Accurately document all support interactions using an internal ticketing system
Research illustrated parts breakdowns and recommend appropriate replacement components
Assist walk-in customers with technical questions and product issues as needed

Requirements

High school diploma or equivalent

Technologies

Windows-based software applications

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1mo ago

Technical Support Representative

Amico Hauppauge, NY

Hauppauge, NY

1mo ago Closed

$23 - $27/hr Full time Automation Control Systems Engineering

This position is no longer accepting applications (closed Jul 5, 2026).

Job Description

This on-site Technical Support Representative role at Amico in Hauppauge, NY focuses on medical gas systems, delivering installation, maintenance, and troubleshooting support to ensure performance and regulatory compliance.

Responsibilities

Provide technical assistance for the installation, upkeep, and troubleshooting of medical gas systems.
Collaborate with sales teams, project managers, and customers to evaluate requirements and deliver tailored solutions.
Create system layouts, schematics, and technical specifications.
Ensure designs comply with NFPA 99, ASSE 6010, and all applicable local, state, and federal regulations.
Assist and oversee system installation and commissioning to verify performance and safety standards.
Deliver customer training and ongoing technical support regarding system operation and maintenance.
Maintain awareness of industry trends and advancements in medical gas technologies.

Requirements

Mechanical Engineering degree.
Electrical Engineering degree is preferred but not required, or other related technical field may be considered.
Hands-on experience with the design, installation, and maintenance of medical gas systems.
Strong troubleshooting and problem-solving abilities.
Experience with electronics and PLC programming is preferred.
Excellent communication and teamwork skills.
Must reside on Long Island, NY.

Technologies

PLC programming

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Work Location

On-site role based in Hauppauge, NY.

Pay

USD 23.00 - 27.00 per hour

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1mo ago

Technical Support Product Engineer

Shellback Semiconductor Technology, LLC Coopersburg, PA

Coopersburg, PA

1mo ago Closed

Full time Electrical Engineering Control Systems Customer Support

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