Control Systems

Control Systems Support Jobs

6 jobs found

7d ago

Technical Support Specialist - Electrical and PLC

PATTYN NORTH AMERICA LLC Sussex, WI

Sussex, WI

7d ago

Full time Electrical Engineering Control Systems Customer Service

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Job Description

The role provides remote technical support to Pattyn North America customers across North America and is based onsite in Sussex, Wisconsin. Reporting to the Technical Support Manager, this position blends mechanical, electrical, pneumatic, and software expertise, with 10 to 20 percent travel to stay current.

Responsibilities

Engage with customers via phone, text, email, or video to deliver effective support.
Read and interpret electrical schematics to assist in troubleshooting efforts.
Read and diagnose PLC code to support problem resolution.
Log, categorize, and prioritize cases and service requests within the CRM platform.
Act as a liaison between departments including project management, technician planning, spare parts, engineering, and R&D.
Escalate complex issues to the technical support manager, service department managers, or factory teams in Belgium or France as needed.
Seek assistance from colleagues or more experienced staff when required.

Requirements

Experience in customer service or as a service engineer in packaging, automation, or machine building is preferred.
High school diploma or equivalent is required; additional technical or administrative training is a plus.
Proficiency with Microsoft Office applications (Outlook, Excel, Word, OneNote, PowerPoint).
Basic understanding of PLC code (Structured Text) is strongly preferred.
Basic knowledge of electricity and automation components (motor control, sensors, encoders).
Fundamentals of automation and machine sequencing.
English and Spanish bilingual ability is preferred but not required.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and attention to detail.

Technologies

Microsoft Office (Outlook, Excel, Word, OneNote, PowerPoint)
PLC code (Structured Text)
CRM platform

Benefits

Competitive wages with opportunities for growth
Company-paid premium health benefits with buy-up options
Company-paid Long-Term Disability Plan and Basic Life and AD&D
401(k) retirement plan with employer matching
Three weeks of paid leave plus 10 paid holidays
Educational Assistance Program covering job-related tuition, training, course registration, and exam fees up to $5,250 per calendar year
Company discount program for employees and their families (concerts, sports, health and wellness, travel, gifts, and more)
Employee Assistance Program (EAP) for childcare, financial planning, pet care, and more
Cross-functional, collaborative team environment aimed at delivering results
Customer-centric approach with long-standing relationships and exceptional service
Culture that prioritizes and supports employee success

Physical Demands

Ability to walk, stand, and position oneself to work on packaging machine components, including bending, twisting, and reaching with arms and hands.

Work Environment

80% office and warehouse setting with approximately 20% of time spent at customer sites, primarily within food production facilities.

Why You Should Apply

Competitive wages with opportunities for growth
Company-paid premium health benefits with buy-up options
Company-paid Long-Term Disability Plan and Basic Life and AD&D
401(k) retirement plan with employer matching
Three weeks of paid leave plus 10 paid holidays
Educational Assistance Program covering job-related tuition, training, course registration, and exam fees up to $5,250 per calendar year
Company discount program for employees and their families
Employee Assistance Program for childcare, financial planning, pet care, and more
Collaborative cross-functional team environment focused on delivering results
Customer-centric culture with a history of valued clients
Supportive culture that recognizes and rewards employee achievements

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7d ago

Technical Support Specialist 1

NVENIA Wood Dale, IL

Wood Dale, IL

7d ago

$36 - $54/hr Full time Control Systems Customer Service Customer Support

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Job Description

This role provides frontline technical support to nVenia customers, handling inquiries by phone and email to troubleshoot issues and identify root causes.

Responsibilities

Provide technical support to external customers in response to inquiries via phone and email.
Coordinate responses to customer issues by gathering input from internal experts in service and engineering.
Create, manage, and close technical support cases in the case management system.
Be flexible with working hours to ensure phone coverage.
Provide after-hours support as part of a rotating pool.
Provide equipment reliability feedback to quality engineering and collaborate on improvements.
Attend training classes and travel on shadowing service jobs to gain hands-on practical experience.
Develop technical documentation, procedures, and training courses for technical support and field service.
Comply with industry, company, and customer safe working practices.

Requirements

Three to five years of experience in a manufacturing environment.
Five years or more experience in the packaging and/or automation industry in field service, engineering, or manufacturing function.
Solid knowledge of manufacturing and engineering processes.
Ability to read mechanical and electrical drawings.
Ability to travel up to 15%.

Technologies

Salesforce
PLC based controls

Position Specific Competencies

Excellent customer service
Strong sense of urgency
Detail oriented
Complex problem solving capabilities
Collaborative teamwork
Effective self-management
Strong verbal communication
Strong written communication

Physical Requirements

Frequent sitting, standing, walking, talking or hearing; using hands to finger, handle, or touch objects or controls; occasional climbing and reaching above the shoulders.
Occasional lifting, pushing, or pulling up to 25 pounds; vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.

Work Environment

Office-based position with occasional visits to the manufacturing area; up to 15% travel to customer sites for diagnostics, repair, and training on the manufacturing floor.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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12d ago

Technical Support Specialist – Controls & Gas Detection

DWYER INSTRUMENTS, LLC Sioux Falls, SD

Sioux Falls, SD

12d ago

$20 - $26/hr Full time Electrical Engineering Analog BACnet

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Job Description

The role of Technical Support Specialist for gas detection products focuses on serving as the primary contact for customer technical inquiries, troubleshooting, and resolution. Based onsite in Sioux Falls, SD, the position handles RMAs, documents product issues, and performs limited hands-on repair and evaluation.

Responsibilities

Deliver technical assistance to customers through phone and email channels
Diagnose and fix problems associated with gas detection equipment
Create and oversee Return Material Authorizations (RMAs)
Research, log, and monitor customer complaints and product nonconformities
Gather and analyze data to detect trends and optimize support workflows
Create, update, and sustain process documentation and work instructions
Propose enhancements to products or systems to improve user experience
Carry out repairs and evaluations of products as required
Keep repair tools, equipment, and stock organized and in good condition

Requirements

Technical Associate's degree, specialized training, or equivalent work experience
Solid understanding of electronics theory and design
Aptitude in both mechanical and electrical aspects
Familiarity with industrial communication protocols (Analog, Modbus, BACnet, Wireless, Relay Logic)
Proficient in Microsoft Office applications
Capability to interpret wiring diagrams and schematics
Experience operating tools such as soldering equipment and multimeters
High attention to detail paired with effective communication

Technologies

Analog
Modbus
BACnet
Wireless
Relay Logic
Microsoft Office Suite
Soldering equipment
Multimeters

Working Conditions and Physical Requirements

Predominantly office-based with occasional hands-on technical duties
May involve use of small tools and diagnostic equipment
Capability to handle and inspect electronic components

Additional Information

The role combines external customer-facing technical support with internal quality-related duties
About 10 percent of work time is devoted to product repair and evaluation tasks

Pay Transparency

We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We're happy to discuss compensation openly throughout the hiring process.

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14d ago

Technical Support Technician

Omni Staffing Inglewood, CA

Inglewood, CA

14d ago

$24 - $29/hr Full time Access Control Application Support Control Systems

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Job Description

This on-site role in Inglewood, CA offers a compelling benefits package and a path to deepen technical expertise while supporting a nationwide customer base. Enjoy profit sharing, full benefits, PTO, a 401(k) plan, a year-end bonus, and comprehensive product training, plus hands-on exposure to real-world electro-mechanical systems.

Benefits

Profit share
Full benefits
PTO
401k
Year-end bonus
Product training provided
Hands-on exposure to real-world technical systems
Opportunity to grow technical expertise while supporting a nationwide customer base

Overview

Our client is a well-established manufacturer and solutions provider in the access control and automated systems space. They are seeking a Technical Support Technician to provide front-line technical assistance to distributors, dealers, and end users. This role is well-suited for someone with hands-on technical aptitude who enjoys troubleshooting electro-mechanical systems and assisting customers by phone and in person.

Responsibilities

Provide technical support to distributors, dealers, and end users for access control and automated gate systems
Handle inbound phone calls to diagnose and resolve system issues
Troubleshoot equipment involving electrical, electronic, and mechanical components
Support dealers with product installation questions and guidance
Collaborate with internal departments, including Engineering, to research and resolve field-reported issues
Accurately document all support interactions using an internal ticketing system
Research illustrated parts breakdowns and recommend appropriate replacement components
Assist walk-in customers with technical questions and product issues as needed

Requirements

High school diploma or equivalent

Technologies

Windows-based software applications

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15d ago

Technical Support Representative

Amico Hauppauge, NY

Hauppauge, NY

15d ago

$23 - $27/hr Full time Automation Control Systems Engineering

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Job Description

This on-site Technical Support Representative role at Amico in Hauppauge, NY focuses on medical gas systems, delivering installation, maintenance, and troubleshooting support to ensure performance and regulatory compliance.

Responsibilities

Provide technical assistance for the installation, upkeep, and troubleshooting of medical gas systems.
Collaborate with sales teams, project managers, and customers to evaluate requirements and deliver tailored solutions.
Create system layouts, schematics, and technical specifications.
Ensure designs comply with NFPA 99, ASSE 6010, and all applicable local, state, and federal regulations.
Assist and oversee system installation and commissioning to verify performance and safety standards.
Deliver customer training and ongoing technical support regarding system operation and maintenance.
Maintain awareness of industry trends and advancements in medical gas technologies.

Requirements

Mechanical Engineering degree.
Electrical Engineering degree is preferred but not required, or other related technical field may be considered.
Hands-on experience with the design, installation, and maintenance of medical gas systems.
Strong troubleshooting and problem-solving abilities.
Experience with electronics and PLC programming is preferred.
Excellent communication and teamwork skills.
Must reside on Long Island, NY.

Technologies

PLC programming

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Work Location

On-site role based in Hauppauge, NY.

Pay

USD 23.00 - 27.00 per hour

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16d ago

Technical Support Product Engineer

Shellback Semiconductor Technology, LLC Coopersburg, PA

Coopersburg, PA

16d ago

Full time Electrical Engineering Control Systems Customer Support

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Job Description

Based in Coopersburg, PA, this on-site role at Shellback Semiconductor Technology, LLC offers the opportunity to provide advanced technical support across the full Shellback product line. Travel to customer sites is required up to 50%. You will own high-level troubleshooting, escalation, and proactive product improvement, handling reactive issue resolution and standardization across the installed base.

Responsibilities

Provide advanced remote technical support and on-site escalation support for Shellback systems across the full product portfolio.
Troubleshoot electrical, mechanical, pneumatic, fluid, controls, PLC, HMI, heater, interlock, and subsystem-related issues.
Lead structured problem-solving for tool-down events, unstable process conditions, recurring failures, and difficult commissioning or upgrade issues.
Support Field Service Engineers with diagnostics, action plans, service strategy, and decision-making during customer-facing events.
Create, update, and improve technical procedures, service instructions, troubleshooting guides, release notes, and knowledge articles.
Capture field findings clearly and drive follow-up with Engineering, Manufacturing, Quality, and Product Management until closure.
Review installed-base issues for patterns and recommend product, process, or documentation changes that improve reliability and serviceability.
Participate in validation, release readiness, and field deployment planning for new products, retrofit kits, and upgrade packages.
Lead or support customer escalation meetings when technical depth and structured communication are required.
Support commercial alignment by providing technical input on quoted scope, upgrade assumptions, risk areas, and execution constraints when needed.
Train and mentor Field Service Engineers and Customer Service teams on troubleshooting logic, platform differences, and known product risks.
Escalate promptly when management support, engineering decisions, or commercial intervention is required.

Requirements

Bachelor's degree in engineering.
Minimum 5 years of electromechanical troubleshooting capability across semiconductor capital equipment or similarly complex automation platforms.
Strong ability to read and interpret electrical schematics, P&IDs, wiring diagrams, mechanical drawings, BOM structures, and operation manuals.
Working knowledge of PLC-based controls, I/O architecture, HMI systems, safety interlocks, heaters, pumps, valves, sensors, and utility interfaces.
Ability to analyze problems using service history, logs, trends, alarms, hardware behavior, and field observations.
Strong written communication with the ability to convert technical findings into clear field instructions and management-level updates.
Comfort working independently under pressure while coordinating across multiple teams and time zones.
Strong customer-facing judgment during escalations, including clear communication, scope discipline, and calm decision-making.
Proficiency with standard business and technical tools, including spreadsheets, presentations, remote support tools, and issue-tracking systems.

Technologies

PLC
HMI
Spreadsheets
Presentations
Remote support tools
Issue-tracking systems

Core Scope

Support the full Shellback product portfolio including Mercury, Torrent, Storm, CPT, SRD, sidecar/controller upgrades, heater systems, DI water and fluid subsystems, PLC/HMI controls, and safety-related assemblies.
Stabilize customer tools by leading remote and on-site resolution of complex technical issues.
Reduce repeat failures by driving root cause analysis, corrective actions, and field learning loops.
Improve field execution by training, coaching, and technically supporting Field Service Engineers across product lines.
Strengthen installed-base performance through trend analysis, documentation improvements, and tighter cross-functional follow-through.
Help align technical scope, support strategy, and customer expectations during escalations, upgrades, and major service events.

Core-Functional Scope

Field Service: direct technical backline support, escalation support, training, and field readiness
Engineering: design feedback, issue reproduction, validation support, and corrective action follow-up
Manufacturing: build quality feedback, recurring workmanship findings, and release-to-field readiness
Quality: containment, nonconformance input, corrective action support, and field issue traceability
Product Management: installed-base trends, upgrade needs, and voice-of-customer technical feedback
Customer Service: technical clarity for scope, scheduling risk, parts dependency, and service planning

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Control Systems Support Jobs

Technical Support Specialist - Electrical and PLC

Technical Support Specialist 1

Technical Support Specialist – Controls & Gas Detection

Technical Support Technician

Technical Support Representative

Technical Support Product Engineer

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