Pool Industry Support Jobs

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3d ago

Pool Regional Technical Support Specialist

Pentair Moorpark, CA

Moorpark, CA

3d ago

$28 - $33/hr Full time Customer Support End User Support Field Service

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Job Description

Pentair is hiring a Pool Regional Technical Support Specialist to support high-priority pool customers across Southern California from a hybrid role based in Moorpark, CA. The position centers on remote, phone-based troubleshooting of pool equipment, coordinating with field technicians as needed to achieve fast resolutions and strong customer satisfaction.

Responsibilities

Deliver remote technical support by phone for pool products to high-priority customers, diagnosing and troubleshooting pumps, heaters, filters, and automation systems
Guide customers through problem diagnosis and resolution with clear, technically informed communication
Assess when on-site support is necessary and coordinate with field technicians to resolve more complex issues
Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
Assist customers with product usage questions and provide expert guidance on equipment maintenance, installation, and performance
Collaborate with sales, engineering, product management, and field support to improve overall customer satisfaction

Requirements

Experience in technical support, preferably with pool systems or related fields such as HVAC, plumbing, or electrical systems
Strong problem-solving abilities with the capacity to troubleshoot and resolve issues over the phone
Excellent verbal communication and customer service skills
Ability to assess complex situations and determine appropriate next steps
Proficiency in reading and understanding technical manuals and schematics
High attention to detail and strong organizational skills
Bilingual English/Spanish is highly desirable

Benefits

Paid holidays
Paid vacation
Paid sick time
Medical, dental, and vision insurance
401(k) with up to 5% match starting on day one
Health savings account
Life insurance
Paid time off
Parental leave
Caregiver leave
Prescription drug coverage
Tuition reimbursement

Shift and Hours

7:30am – 4:30pm, Monday through Friday, with overtime as needed
Hours may vary during summer
Position is currently remote, but some in-office time is required for training purposes

Compensation

The role offers an hourly range of $28.00 – $33.00 per hour, DOE. There is potential for a rate increase after achieving proficiency in specified skills and completing training. Final pay may vary based on factors such as achievements, skills, and experience.

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