Pool Regional Technical Support Specialist

Pentair is hiring a Pool Regional Technical Support Specialist to support high-priority pool customers across Southern California from a hybrid role based in Moorpark, CA. The position centers on remote, phone-based troubleshooting of pool equipment, coordinating with field technicians as needed to achieve fast resolutions and strong customer satisfaction.

Responsibilities

• Deliver remote technical support by phone for pool products to high-priority customers, diagnosing and troubleshooting pumps, heaters, filters, and automation systems
• Guide customers through problem diagnosis and resolution with clear, technically informed communication
• Assess when on-site support is necessary and coordinate with field technicians to resolve more complex issues
• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
• Assist customers with product usage questions and provide expert guidance on equipment maintenance, installation, and performance
• Collaborate with sales, engineering, product management, and field support to improve overall customer satisfaction

Requirements

• Experience in technical support, preferably with pool systems or related fields such as HVAC, plumbing, or electrical systems
• Strong problem-solving abilities with the capacity to troubleshoot and resolve issues over the phone
• Excellent verbal communication and customer service skills
• Ability to assess complex situations and determine appropriate next steps
• Proficiency in reading and understanding technical manuals and schematics
• High attention to detail and strong organizational skills
• Bilingual English/Spanish is highly desirable

Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, dental, and vision insurance
• 401(k) with up to 5% match starting on day one
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug coverage
• Tuition reimbursement

Shift and Hours

• 7:30am – 4:30pm, Monday through Friday, with overtime as needed
• Hours may vary during summer
• Position is currently remote, but some in-office time is required for training purposes

Compensation

The role offers an hourly range of $28.00 – $33.00 per hour, DOE. There is potential for a rate increase after achieving proficiency in specified skills and completing training. Final pay may vary based on factors such as achievements, skills, and experience.