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Pharmacy Help Desk Representative

Independent Health Buffalo, NY

Buffalo, NY

Today

$20+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Join Independent Health as a Pharmacy Help Desk Representative and help pharmacies and internal teams move through reimbursement and policy questions with clarity and speed. This hybrid role in Buffalo, NY pairs customer-focused support with hands-on training and collaboration, while offering a scorecard incentive, full range of benefits, and generous paid time off.

What you’ll do

In this position, you will provide assistance to pharmacies and internal servicing representatives to resolve pharmacy issues tied to reimbursement, proper use of policy and procedures, and coordination of the resolution process. Your work supports smoother operations through pharmacy education and timely follow-through.

Help address and resolve pharmacy issues related to reimbursement, policy/procedure utilization, and coordination of resolution to streamline the process through education
Work toward service level targets of 75% (80% for Medicare calls) and support goals to increase pharmacist satisfaction
Act as a pharmacy advocate when coordinating outcomes for pharmacies and internal teams
Support pharmacy department needs by assisting with prior authorization entry and other assigned projects
Assist with training new pharmacy help desk representatives

What you’ll need

High School diploma or GED required; Associates degree preferred
1 year of customer service and/or call center operations experience, including 6 months of pharmacy experience required, or pharmacy tech certification
General knowledge of drug names, therapeutic categories, dosage forms, manufacturers, and packaging
Excellent written and verbal communication plus problem solving skills, including the ability to absorb new concepts
PC and Windows experience including typing skills
Familiarity with on-line claim systems preferred
Math aptitude for simple drug requirement calculations using dosing and price information
Ability to demonstrate IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative, and Accountable

Tools you’ll use

Windows and PC
On-line claim systems

Location, schedule, and compensation

This is a hybrid position with onsite attendance required at the Williamsville location.

Compensation: $20.00 per hour (hiring compensation range). Pay may vary based on skills, education, location, and experience. Base salary range may be changed in the future.
Schedule requirements: Occasional holidays, weekends, overtime, and on-call responsibilities
Work visa sponsorship: Immigration or work visa sponsorship will not be provided for this position

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