Buffalo, NY

Support Jobs in Buffalo, NY

3 jobs found

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12d ago

IT Support Analyst

Atlas Copco Group Buffalo, NY

Buffalo, NY

12d ago

$33 - $42/hr Full time Active Directory Analytics Application Support

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Job Description

This onsite IT Support Analyst role places you in Buffalo, New York, supporting Vacuum Technology Business Area IT systems at NASA locations, with a focus on the New Genesee Site. You will contribute to meeting SLAs through second-line IT support, device lifecycle management, and cross-site project involvement. The position offers a clear professional path, hands-on operations, and a competitive hourly rate accompanied by a comprehensive benefits package.

Location and compensation: Buffalo, NY onsite, at the Edwards Genesee location (6685 Crosby Rd, Basom, NY 14013). Salary range is $33.78 to $42.23 per hour.

Benefits

Annual variable compensation bonus
Medical coverage
Dental coverage
Vision coverage
401(k) with company match
Paid vacation
Paid sick time
Paid floating holidays
Tuition reimbursement
Training and development opportunities
Parental leave
Disability benefits
Life and AD&D insurance

Responsibilities

Provide second-line IT support to end users across NASA locations, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications.
Respond to incidents and service requests escalated from the global Service Desk, ensuring timely resolution and accurate documentation in line with ITIL processes.
Manage device lifecycles including procurement, imaging, deployment, patching, and decommissioning using Intune, SCCM, and Autopilot.
Coordinate local backup tape handling, storage, and shipping in alignment with disaster recovery and business continuity procedures.
Collaborate with network and server teams on site-level tasks such as Share permissions, break/fix, LAN patching, Wi-Fi access, firewall requests, and user connectivity needs.
Maintain accurate hardware/software asset inventories and CMDB records, using ServiceNow and Power BI for compliance and audit readiness.
Support VIP users by delivering prompt, professional resolution of high-priority requests.
Participate in IT projects including site upgrades, system rollouts, acquisitions, and end-user environment changes.
Create and maintain IT documentation, including procedures, service descriptions, knowledge base articles, standards, and installation guides.
Enforce IT policies related to information security, acceptable use, and endpoint protection practices.
Provide onsite support as needed, with potential travel to other NASA locations and occasional after-hours work.

Technologies

Intune
SCCM
Autopilot
ServiceNow
Power BI
Microsoft Windows
Office 365
Infoblox
Nexthink
Active Directory
Azure AD

Requirements

Minimum of 2 years in a second-line IT support or desktop support role within a multi-site or regional organization.
Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting.
Proficiency with ITSM platforms, preferably ServiceNow, to manage incidents, requests, and assets.
Hands-on experience with Microsoft Intune, SCCM, and Autopilot for device management and deployment.
Strong understanding of ITIL based practices including incident management, service requests, knowledge creation, and change management.
Basic networking knowledge (TCP/IP, DHCP, OSI model), Wi-Fi access, and cabling standards.
Familiarity with Active Directory and Azure AD concepts.
Effective written and verbal communication, with experience creating documentation and service descriptions.
CompTIA A+ or equivalent certification.
ITIL Foundation (v4) certification or equivalent practical knowledge.
Exposure to monitoring and reporting tools such as Infoblox, Nexthink, and Power BI.
Experience providing VIP support, troubleshooting scanners, and working with kiosk environments.
Knowledge of US data protection standards, cybersecurity awareness, and audit requirements.

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13d ago

Help Desk Support Specialist

Buffalo Public Schools Buffalo, NY

Buffalo, NY

13d ago

$46k - $54k/yr Full time Application Support Computer Skills Customer Service

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Job Description

Buffalo Public Schools is seeking a Help Desk Support Specialist to serve as the first point of contact for level-one user and vendor support. This on-site role sits within the Information Technology Department in Buffalo, NY. The position offers a salary range of $46,493 to $53,584 per year and is filled as provisional for two openings. You will work within established SOPs and SLAs, with opportunities for ongoing training and collaboration with IT staff, vendors, and field technicians.

In this role you will diagnose and troubleshoot common computer problems, document interactions, and escalate issues to appropriate staff as needed. You will track inquiries, coordinate problem-solving efforts, and follow up to ensure resolution. The position emphasizes professional development through regular technical and communication training, preparation for new releases, and participation in special projects as required.

Responsibilities

Perform duties in accordance with the department's Standard Operating Procedures manual and the specified Service Level Agreement
Provide customers with first-level diagnosis and troubleshooting of computer problems related to software, basic hardware issues, word processing, spreadsheets, accounting systems, and specific applications
Understand common problem inquiries to offer immediate solutions
Track all customer contacts, research questions and issues, and resolve each interaction to the customer’s satisfaction
Escalate problems to second or third-level support personnel when appropriate, via proper escalation procedures
Dispatch calls to field technicians as required
Conduct follow-up checks to ensure that problems were resolved
Document all inquiries, calls, and contacts with details and sufficient information for support personnel
Coordinate problem-solving efforts with support personnel, vendors, and users, as needed
Regularly attend technical and communication training sessions
Apply new information to work processes
Prepare for new releases and rollouts to anticipate customer inquiries
Attend staff meetings and maintain a record of information discussed
Participate in special projects on an as-needed basis
Perform related duties as required

Requirements

(A) Associates Degree from an accredited college, university, or technical institute in Computer Science or a closely related field
(B) High School diploma, GED, or Equivalency Diploma plus one year of full-time computer help desk experience directly related to the duties of this position
(C) A+ Certification plus one year of full-time computer help desk experience directly related to the duties of this position
Note: Verifiable part-time experience will be pro-rated to meet full-time experience requirements
Proof of education must be presented at the time of appointment

Application details

Position: Help Desk Support Specialist - Provisional (2 Positions)
Salary: $46,493 - $53,584
Location: Information Technology Department, 807 City Hall, Buffalo, NY 14202
Final filing date: July 24, 2026
Approved: Tami Hollie-McGee, Chief of Human Resources
Application notice: Applications successfully received will generate a confirmation email to the address on the application. If you do not receive a confirmation email, we cannot guarantee receipt.

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17d ago

IT Service Desk Specialist

Hodgson Russ LLP Buffalo, NY

Buffalo, NY

17d ago

$53k - $62k/yr Full time Application Support End User Support Hardware Support

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Job Description

Based in Buffalo, NY, Hodgson Russ LLP is seeking an IT Service Desk Specialist to join onsite IT operations. This role focuses on responsive support for software, hardware, AV systems, video conferencing, and mobile devices, with an emphasis on documenting activities and staying current on IT technologies. You will assist meetings and events as needed, ensuring minimal disruptions and smooth collaboration. The position offers a salary range of $52,572 to $62,000 per year and a comprehensive benefits package designed to support work-life balance and career growth.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Responsibilities

Provide responsive, high quality IT support by resolving user inquiries and technical issues related to software, systems, hardware, audio-visual equipment, and mobile devices, ensuring minimal disruption and optimal productivity.
Deliver effective and innovative solutions, maintain current knowledge of IT technologies and policies, and document all support activities in accordance with procedures.
Offer expert-level support for audio-visual systems, video conferencing, and mobile device management, including setup, configuration, provisioning, and troubleshooting.
Support equipment for meetings, presentations, and off-site events, collaborating with team members to share knowledge and continuously improve service delivery.

Requirements

Competence in the full range of computer software including MS Office suite and law firm specific software applications such as iManage, Litera, and Mimecast.
Strong generalist technical skillset with the ability to provide top quality client support across the full spectrum of systems and applications.
Associate’s degree in computer science, IT, business administration, or a related field.
Two years of full-time work-related experience in a multi-office, networked environment with multiple software packages and hardware devices.
Two years of experience with multiple software packages and hardware devices is preferred.

Technologies

MS Office suite
iManage
Litera
Mimecast

Application questions

Do you have any experience with iManage, Litera, and Mimecast?
Desired salary?

Experience

Two years of experience with multiple software packages and hardware devices is preferred.

Work location

Onsite in Buffalo, NY.

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Support Jobs in Buffalo, NY

IT Support Analyst

Help Desk Support Specialist

IT Service Desk Specialist

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