PCA Technology Group is hiring an IT Support Specialist to help deliver responsive technical assistance to business clients while supporting reliable, secure IT environments. This onsite role in Buffalo, NY pairs hands-on troubleshooting with ongoing maintenance activities across desktops, productivity tools, and business infrastructure. The position offers a $50,000 to $70,000 annual salary and includes dental insurance, a flexible schedule, and relocation assistance.
Responsibilities
- Handle technical support requests via phone, email, remote support tools, and service desk tickets.
- Diagnose and resolve issues across hardware, software, operating systems, and connectivity.
- Support desktop computers, laptops, printers, and other peripheral devices.
- Assist users with Microsoft 365, including Outlook and Teams, plus other business applications.
- Troubleshoot user accounts, passwords, permissions, and access problems.
- Provide support for basic network connectivity, including Wi-Fi and other business IT infrastructure.
- Install, configure, update, and maintain computers and software applications.
- Document troubleshooting steps, resolutions, and follow-up actions in the ticketing system.
- Escalate complex incidents to network engineers or other specialized teams when needed.
- Assist with system monitoring, security updates, backups, and preventive maintenance.
- Maintain professional customer communication and provide timely support.
Requirements
- Experience in IT support, help desk, desktop support, or a related technical role.
- Working knowledge of Windows operating systems, computer hardware, and common business software.
- Familiarity with Microsoft 365 and basic user account administration.
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi.
- Ability to troubleshoot problems using structured procedures.
- Strong customer service, communication, and organizational skills.
- Accurate documentation skills and the ability to manage multiple support requests.
- Willingness to learn new technologies and work collaboratively with technical teams.
Tools & Technologies
Microsoft 365, Outlook, Teams, Windows operating systems, TCP/IP, DNS, DHCP, Wi-Fi, Active Directory, Microsoft Entra ID, endpoint management tools, remote monitoring and management software, service desk platforms, endpoint protection, data backup practices, cloud services, IT asset management, and endpoint-related support concepts.
Preferred Skills
- Experience supporting multiple business clients or managed IT environments.
- Familiarity with Active Directory, Microsoft Entra ID, and endpoint management tools.
- Knowledge of remote monitoring and management software and service desk platforms.
- Understanding of cybersecurity fundamentals, endpoint protection, and data backup practices.
- Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft, or similar.
- Experience with cloud services, network troubleshooting, and IT asset management.
