Join Sony Electronics Inc as a Technical Support Specialist supporting professional audiovisual (AV) and display solutions in a hybrid role based in San Diego, CA. In this position, you will deliver live technical assistance, guide business partners and end users through troubleshooting, and help ensure accurate, well-documented case outcomes. The role includes a structured approach to diagnosing product, configuration, and network-related issues for displays, TVs, projectors, large-format LED systems, and integrated AV environments.
What you’ll do
- Provide responsive live technical support for professional displays, televisions, projectors, large-format LED systems, software, accessories, and integrated AV solutions.
- Diagnose issues across product operation, configuration, firmware, signal flow, cabling, input/output settings, network connectivity, and IPTV using structured troubleshooting methods.
- Ask targeted questions, research relevant product and service details, isolate the root cause, and guide customers through clear and safe technical procedures.
- Maintain accurate records in the case-management system, including customer details, symptoms, diagnostic steps, resolutions, escalations, and follow-up commitments.
- Own cases through resolution by prioritizing callbacks and escalations, communicating trends, and staying current on products through training and collaboration.
What you bring
- Associate degree in electronics, audiovisual technology, information technology, or a related field, or equivalent relevant industry experience.
- 3+ years of experience in technical support, electronics, audiovisual systems, networking, field service, customer service, or a related environment.
- Ability to troubleshoot methodically, interpret technical documentation, and communicate solutions to both nontechnical users and experienced integrators.
- Foundational knowledge of digital audio/video signal paths, connectivity standards, cabling, input/output configuration, TCP/IP networking, and IPTV environments.
Tools and platforms
- TCP/IP and IPTV
- Crestron, Extron, and Q-SYS
- Salesforce
Compensation
USD 72,589 - 96,785 per year.
Benefits
- Annual corporate bonus plan (based on company performance and not guaranteed)
- Healthcare benefits (medical, dental, and vision)
- Paid medical leave
- 401k plan with matching company contributions
- Vacation time
- Education assistance
- Student loan assistance program
- Eighty hours of paid sick leave time annually
- Up to twelve weeks paid parental leave
Preferred qualifications
- Experience in a call center, live technical support center, professional AV support organization, electronics service operation, or field-service environment.
- Experience supporting business-to-business applications such as education, hospitality, corporate meeting spaces, or digital signage.
- Familiarity with direct-view displays, projection systems, large-format LED displays, and related professional AV products.
- Familiarity with control and automation platforms such as Crestron, Extron, Q-SYS, or comparable systems.
- Industry or manufacturer certifications focused on AV, electronics, video, audio, networking, signal flow, or systems integration.
- Experience with Salesforce or a comparable CRM, along with strong communication, organization, prioritization, analytical thinking, and attention to detail.
Accommodation and fraud notice
Sony Electronics Inc. and Sony of Canada ULC provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, contact talenthelp@am.sony.com or mail a resume to Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127.
Recruitment fraud notice: Sony verifies job postings appear on official Careers page: www.sonyjobs.com. Sony never requests personal identifying information such as Social Security numbers, bank details, or copies of identification documents during initial stages. If in doubt about authenticity of a job posting or communication, contact talenthelp@am.sony.com before submitting information.
