Crestron

Crestron Support Jobs

2 jobs found

2d ago

Dispatch AV/IT Technician

Sky Systems Inc Annapolis, MD

Annapolis, MD

2d ago

$30 - $35/hr Full time Active Directory Av Over Ip Av Support

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Job Description

Based in Annapolis, MD, this onsite Dispatch AV/IT Technician role focuses on desktop and AV support, basic network and infrastructure checks, and conference room operations. The position requires coordination with remote teams and vendors to fulfill dispatch requirements as needed. Compensation ranges from USD 30 to 35 per hour.

Responsibilities

Perform desktop and notebook troubleshooting, including coordinating warranty repairs and break-fix activities.
Track loaner and spare devices using customer-provided systems.
Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
Manage conference room accounts by adding or removing users, performing password resets, and updating ownership.
Assist with basic troubleshooting of corporate printers, including toner replacements and waste cartridge changes.
Provide smart-hands assistance for onsite infrastructure and network checks, covering ports, cabling, patch panels, access points, power verification, and device resets.
Coordinate with third-party vendors and procurement teams as required.
Support equipment replacement or reset during failures under guidance from central IT.
Ability to work at height when required, using ladders or lifts.
Maintain communication with onsite and offsite teams to report changes, issues, or updates.
Ensure proper coverage during leaves and follow site operational processes and SOPs.

Requirements

2–4 years of IT and AV support experience.
Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
Basic understanding of network fundamentals, including LAN ports, cabling, patching, and device resets.
Familiarity with conferencing platforms such as Microsoft Teams, Zoom, and Webex.
Ability to perform physical tasks, including lifting equipment and working at height.
Strong communication, customer service, and documentation skills.
Ability to follow SOPs, ticketing processes, and escalation guidelines.
Experience using ITSM tools such as ServiceNow and Jira.
Exposure to AV control systems or room management systems.
Basic understanding of AV over IP or networked AV environments.
Experience in enterprise or fast-paced onsite environments.
Entry-level certifications such as CompTIA A+, ITIL Foundation, and basic AV training.
Experience in Audio Visual support.
Basic understanding of networking and TCP/IP.
Basic understanding of fiber, copper, and general network infrastructure.
Crestron Fusion familiarity.
Hardware support experience.
Experience with Extron, Crestron, Fusion, and Managed Teams Room devices.
Ability to explain networks and connection types and troubleshoot multiple connection types (home or corporate).
Ability to differentiate between different connection types and troubleshoot connectivity.
Strong communication skills; able to deliver clear and succinct messages without disclosing internal details.
Experience in an enterprise environment with Crestron and Fusion at the server and application layer.
Experience supporting Microsoft, Lenovo, Dell, and Apple certified environments.
CompTIA A+ certification and other OEM certifications.

Technologies

ServiceNow
Jira
Microsoft Teams
Zoom
Webex
Crestron Fusion
Crestron
Extron
AV-over-IP
Managed Teams Room devices

Application questions

How many years of IT experience do you have?
Do you have experience with AV?
This is a dispatch IT role where when a ticket is raised you are informed 24 hours in advance and are expected to go onsite the next day. Are you comfortable working in this model?

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3d ago

Desktop Support Specialist

Insight Global Draper, UT

Draper, UT

3d ago

$21 - $23/hr Full time Av Support Cloud Platforms Crestron

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Job Description

Onsite desktop support role in Draper, UT, delivering end-user hardware and software support for approximately 3,000 users across three offices, with emphasis on break/fix, AV/Crestron rooms, and enterprise Windows environments.

Responsibilities

Provide hands-on desktop and hardware support, including break/fix, workstation setup and teardown, shipping equipment to users, and maintaining inventory.
Assist with Windows environments and the Microsoft 365 suite.
Support AV and video conferencing spaces using Crestron software.
Record and track issues using the ServiceNow ticketing system.
Deliver on-site coverage five days per week as part of a three-technician team serving about 3,000 end users across three Salt Lake City area offices.
Address break/fix tasks and event planning while handling ad-hoc end-user requests.
Support a broad range of end-user technologies including desktops, printers, laptops, connectivity, AV gear, and conference rooms.

Requirements

Minimum of 3 years of desktop support experience within an enterprise environment.
Proficiency with Windows operating systems and the Microsoft Suite.
Extensive hardware-focused experience, including break/fix, workstation setup and teardown, equipment shipping, and inventory management.
Experience supporting AV or video conference rooms with Crestron software.
Experience using the ServiceNow ticketing system.

Technologies

Windows
Microsoft Suite
Crestron software
ServiceNow

Nice to Have Skills & Experience

Experience supporting Mac environments
Experience troubleshooting mobile devices

Experience

Desktop support: 1 year required
Windows: 1 year required

Work Location

In person on-site in Draper, UT

Job Types

Permanent, Full-time

Pay

USD 21.00 - 23.00 per hour

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Crestron Support Jobs

Dispatch AV/IT Technician

Desktop Support Specialist

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