Rack Elevations Support Jobs

1 job found

24d ago

Sr. Technical Support Associate

Super Micro Computer Plano, TX

Plano, TX

24d ago

$70k - $148k/yr Full time Field Service Hardware Support Information Technology (IT)

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Job Description

This onsite Plano, TX role focuses on data center hardware installation and frontline technical support, with travel up to 50 percent and a salary range of USD 70,304 - 148,000 per year.

Responsibilities

Maintain rack elevations and cable maps for customer project deployments.
Support the installation of server, storage, and networking hardware.
Perform physical installation tasks including racking, stacking, cabling, and network wiring in data centers.
Coordinate with the engineering team to ensure seamless hardware integration and deployment per specifications.
Collaborate with engineering to ensure proper hardware deployment in line with technical requirements.
Conduct post installation quality checks and verify system functionality.
Provide frontline technical support to end users via phone, email, and ticketing system.
Diagnose and troubleshoot hardware, software, and network related issues; escalate complex cases to higher level teams as needed.
Be available for travel up to 50 percent to customer installations or to troubleshoot issues at customer data centers.

Requirements

8 years of experience servicing complex X86 systems and components.
Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering.
Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in servicing X86 systems and components.
Minimum 2 years of experience in customer support.
Demonstrated hardware system diagnostics skills with a solid understanding of how BIOS, drivers, and application loads can cause system issues.
Ability to solve problems and make decisions as needed.
Ability to work in a challenging, dynamic, fast paced environment; solution-oriented, a collaborative team member, with the initiative to escalate issues promptly and drive solutions.
Working knowledge of Microsoft Office Suite, especially Excel, PowerPoint, and Project.
Capacity to participate in multiple cross-functional projects concurrently in a rapidly changing environment and meet established timelines; quick to learn new technologies.
Emphasis on break/fix and on-site customer service and support.
Experience communicating with internal and external customers to explain total solutions.
Hands-on experience with enterprise-grade server hardware.
Punctual and detail-oriented with strong written and verbal communication, project management, and time management skills.
Strong technical communication skills to lead investigations with engineers from multiple disciplines.

Technologies

Microsoft Office suite (Excel, PowerPoint, Project)
Windows
Linux

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