Responsible Ai Support Jobs

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Today

Senior Technical Support Engineer

Microsoft Fargo, ND

Fargo, ND

Today

$106k - $223k/yr Full time Senior Artificial Intelligence Customer Support

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Job Description

Microsoft’s Customer Service & Support (CSS) organization is seeking a Senior Technical Support Engineer to own and resolve highly complex customer technical issues. In this onsite role in Fargo, ND, you will work on end-to-end AI initiatives and contribute to AI governance activities, combining technical depth with customer-facing ownership.

What you’ll do

Own complex AI initiatives end to end by partnering with applied science and engineering to shape architecture and integrated customer solutions, including model selection, retrieval-augmented and agentic pipelines, prompt and tooling design, and safety guardrails.
Drive roadmap, schedules, and staging and release plans aligned to clear objectives, and lead governance across the AI development lifecycle such as Responsible AI review, model-risk, privacy, and compliance.
Validate outcomes using real telemetry, ensuring delivered results meet the intended performance and reliability goals.
Own the customer supportability experience and act as a trusted technical advocate to guide the right technical work.

Minimum qualifications

Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting, or IT experience (or equivalent experience).
8+ years of experience in Technical Program Management, Product Management, or a related field, including 2+ years delivering AI/ML, Generative AI, or data-intensive products to production.
Ability to meet Microsoft, customer and/or government security screening requirements for this role.
Microsoft Cloud Background Check: required to pass upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 12+ years of technical support, technical consulting, or IT experience (or equivalent experience).
Microsoft Technology Certifications.
Industry IT-based certifications, for example Comp-TIA, CCNA, or ISC2.
Demonstrated success leading complex cross-functional programs, managing multiple stakeholders, and driving execution through influence without direct authority.
Hands-on knowledge of the AI/ML product lifecycle, including data preparation, model training or fine-tuning, prompt engineering, evaluation, deployment, and production monitoring.
Proven ability to evaluate and optimize model performance while balancing quality, latency, scalability, and cost across RAG, agent-based, or LLM-powered solutions.
Experience defining and implementing Responsible AI, model governance, risk management, and compliance practices throughout the product lifecycle.
Strong written and verbal communication skills, with a track record of translating complex technical concepts into actionable business outcomes for both technical and non-technical audiences.

Compensation

USD 106,400 - 222,600 per year. There is also a location-specific range for roles within the San Francisco Bay Area and New York City metropolitan area: USD 137,600 - 222,600 per year.

Benefits

Certain roles may be eligible for benefits and other compensation.

Education

Bachelor’s Degree in Computer Science, Information Technology (IT), or related field.

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