Fargo, ND

Support Jobs in Fargo, ND

9 jobs found

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19d ago

Senior Technical Support Engineer

Microsoft Fargo, ND

Fargo, ND

19d ago

$106k - $223k/yr Full time Senior Artificial Intelligence Customer Support

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Job Description

Microsoft’s Customer Service & Support (CSS) organization is seeking a Senior Technical Support Engineer to own and resolve highly complex customer technical issues. In this onsite role in Fargo, ND, you will work on end-to-end AI initiatives and contribute to AI governance activities, combining technical depth with customer-facing ownership.

What you’ll do

Own complex AI initiatives end to end by partnering with applied science and engineering to shape architecture and integrated customer solutions, including model selection, retrieval-augmented and agentic pipelines, prompt and tooling design, and safety guardrails.
Drive roadmap, schedules, and staging and release plans aligned to clear objectives, and lead governance across the AI development lifecycle such as Responsible AI review, model-risk, privacy, and compliance.
Validate outcomes using real telemetry, ensuring delivered results meet the intended performance and reliability goals.
Own the customer supportability experience and act as a trusted technical advocate to guide the right technical work.

Minimum qualifications

Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting, or IT experience (or equivalent experience).
8+ years of experience in Technical Program Management, Product Management, or a related field, including 2+ years delivering AI/ML, Generative AI, or data-intensive products to production.
Ability to meet Microsoft, customer and/or government security screening requirements for this role.
Microsoft Cloud Background Check: required to pass upon hire/transfer and every two years thereafter.

Additional or preferred qualifications

Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 12+ years of technical support, technical consulting, or IT experience (or equivalent experience).
Microsoft Technology Certifications.
Industry IT-based certifications, for example Comp-TIA, CCNA, or ISC2.
Demonstrated success leading complex cross-functional programs, managing multiple stakeholders, and driving execution through influence without direct authority.
Hands-on knowledge of the AI/ML product lifecycle, including data preparation, model training or fine-tuning, prompt engineering, evaluation, deployment, and production monitoring.
Proven ability to evaluate and optimize model performance while balancing quality, latency, scalability, and cost across RAG, agent-based, or LLM-powered solutions.
Experience defining and implementing Responsible AI, model governance, risk management, and compliance practices throughout the product lifecycle.
Strong written and verbal communication skills, with a track record of translating complex technical concepts into actionable business outcomes for both technical and non-technical audiences.

Compensation

USD 106,400 - 222,600 per year. There is also a location-specific range for roles within the San Francisco Bay Area and New York City metropolitan area: USD 137,600 - 222,600 per year.

Benefits

Certain roles may be eligible for benefits and other compensation.

Education

Bachelor’s Degree in Computer Science, Information Technology (IT), or related field.

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30d ago

Help Desk Technician

South Shore Transp Company Fargo, ND

Fargo, ND

30d ago Closed

Full time Active Directory Application Support Customer Support

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

South Shore Transp Company is hiring an in-person Help Desk Technician to support a local IT Support Team in Fargo, ND. If you enjoy solving problems close to the people using the systems, this role combines hands-on troubleshooting with structured ticket-based support, plus ownership of client onboarding, installations, and ongoing documentation.

This position is based in the Fargo, ND 58102 area and requires commuting to the office. With 2+ years of help desk experience, you will help keep client environments running smoothly across desktops, mobile devices, networking components, and collaboration tools.

Responsibilities

Provide local IT support and support requests through the company ticketing system
Troubleshoot and support client hardware and application issues, including switches, wireless networks, printers, PCs, and handheld devices
Process user procurement requests through the dedicated channel
Own client onboarding, including software, hardware, OS installation, configuration, and upgrades
Follow up with clients, provide feedback, and route issues through to resolution
Maintain and update client IT documentation and open/close tickets as required
Support additional projects when requested

Requirements

Strong communication skills
Ability to manage time and organize work for consistent results
Excellent troubleshooting and multi-tasking abilities
Ability to work in a fast-paced environment
Working knowledge of Windows 10/11, Apple iOS, and Android
Knowledge of Office 365, O365 Administration, and Teams administration
Knowledge of Active Directory, Group Policy, and Directory Services/LDAP
Commuting to the Fargo, ND office is required
Location: Fargo, ND 58102 (Required)

Technologies

Windows 10/11, Apple iOS, Android
Office 365, O365 Administration, Teams administration
Active Directory, Group Policy, Directory Services/LDAP
Anti-Virus, Endpoint Security Software, MDM
Help desk/ticketing systems

Preferred

Knowledge of security technologies: Anti-Virus, Endpoint Security Software, or MDM
Knowledge of help desk/ticketing systems
Helpdesk experience: 2 years (Preferred)

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1mo ago

Desktop Support Technician

Family HealthCare Fargo, ND

Fargo, ND

1mo ago Closed

$24 - $26/hr Full time Customer Support Desktop Support Desktop Technician

This position is no longer accepting applications (closed Oct 19, 2026).

Job Description

Family HealthCare supports your day-to-day work with a benefits package designed for stability and well-being. You’ll have access to medical, dental, and vision coverage, employer HSA contributions, and a 401(k) plan with up to a 4% employer match. The position also includes paid time off plus paid and floating holidays, along with employer-paid life and AD&D insurance and disability coverage. Additional support is available through an Employee Assistance Program, and there are wellness and employee discount programs. Eligibility may vary based on employment status.

This onsite Desktop Support opportunity in Fargo, ND focuses on keeping end users productive through responsive technical support and strong customer service. You’ll help troubleshoot issues, support both hardware and software, and coordinate with system engineers and clinical staff to move problems toward resolution.

Responsibilities

Identify, research, and resolve technical problems for users.
Respond to telephone calls and trouble tickets with timely, courteous support across a variety of technical issues.
Document, track, and monitor issues to support timely resolution.
Collaborate with System Engineers and clinical staff to resolve problems.
Design, image, and deploy hardware solutions.
Assist in evaluating, documenting, and deploying corporate software tools.
Perform general technical and administrative tasks as needed.
Support the organization as needed, including other duties as requested.
Participate in departmental or organizational meetings and trainings.
Demonstrate ability to use equipment relevant to the position.

Requirements

AA in Computer Science or a related technical field, or equivalent experience.
Healthcare knowledge and experience (desired).
Experience in a helpdesk environment.
Health information systems experience.
Customer service experience.

Compensation: USD 24 to 26 per hour.

Education: AA in Computer Science or related technical field.

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3mo ago

Helpdesk Technician

Contrans Corp Fargo, ND

Fargo, ND

3mo ago Closed

Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Sep 2, 2026).

Job Description

The Helpdesk Technician role at Contrans Corp is an on-site position based in Fargo, ND. The successful candidate will handle local IT support and ticketing-system administration, onboard clients with software, hardware, and operating system installations and configurations, and maintain up-to-date client IT documentation.

Responsibilities

Demonstrate strong time-management skills while delivering local IT support and responding to ticketing-system inquiries.
Provide technical assistance for client hardware and application issues across devices such as switches, wireless networks, printers, PCs, and handheld devices.
Process user procurement requests through the designated channel.
Lead client onboarding with software, hardware, and OS installations, configurations, and upgrades.
Follow up with clients to provide feedback and route issues to resolution, ensuring clear communication throughout.
Maintain and update client IT documentation and close tickets as appropriate.
Be willing to contribute to projects when asked, supporting broader team objectives.

Requirements

Strong communication skills.
Proven ability to manage time and organize work effectively.
Excellent troubleshooting capabilities and multitasking aptitude.
Capacity to operate in a fast-paced environment.
Working knowledge of Windows 10/11, Apple iOS, and Android platforms.
Familiarity with Office 365, including administration and Teams management.
Experience with Active Directory, Group Policy, and Directory Services/LDAP.

Technologies

Windows 10/11
Apple iOS
Android
Office 365
O365 Administration
Teams administration
Active Directory
Group Policy
Directory Services/LDAP

Benefits

Dental insurance

Bonus

Knowledge of security technologies such as anti-virus, endpoint security software, or MDM
Experience with help desk or ticketing systems

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3mo ago

Clinical Service Desk-Helpdesk

NTT DATA Services Fargo, ND 🇺🇸 Remote

Fargo, ND

3mo ago Closed

$38k - $71k/yr Full time Application Support Applied Epic Cerner

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

This remote, 24/7 clinical service desk position supports Epic, Cerner, McKesson, and Meditech applications, handling inbound calls and incident resolution for healthcare providers.

Details

Location: Fargo, ND (remote)

Salary: USD 37,944 - 71,300 per year

Responsibilities

This role is part of the Provider Clinical Service Desk, primarily handling inbound customer calls in a 24/7/365 call center environment.
Shift flexibility is required, including nights, weekends, and holidays. Account specific training is conducted during day shift hours regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of Epic, Cerner, McKesson, and Meditech.
Incidents may include workflow issues, application errors, user access, and functionality concerns.
Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
Drive the resolution of incidents on a 24/7 desk.
Read text on computer screens for the duration of the shift.
Remain at the designated workspace and in the phone queue for an 8 to 10 hour period with scheduled breaks.
Ensure a quiet, private workspace with high speed wired internet.
Travel up to 10 percent of the time if required.
Lift up to 25 pounds as needed for equipment setup.
Maintain a working cell phone for manager communication and Two-Factor Authentication.

Requirements

Minimum of 4 years of service desk or helpdesk experience, or an equivalent combination of education and technical troubleshooting experience (for example 2 years of work experience and 2 years of technical education).
Minimum of 1 year of technical troubleshooting experience.
Minimum of 1 year of healthcare, healthcare systems, or customer service experience.
Experience in a call center environment.
Demonstrates a service philosophy in all interactions with clinicians and colleagues.
Effective communication and interpersonal skills.
Proficient typing and English language skills, both verbal and written.
Strong listening capabilities to fully understand caller needs and requests.
Ability to perform well in a fast paced environment.
Education: High school diploma or equivalent required.

Technologies

Epic
Cerner
McKesson
Meditech

Benefits

Medical, dental, and vision insurance with employer contribution
Flexible spending account or health savings account
Life and accidental death and disability insurance
Short and long term disability coverage
Paid time off
Employee assistance program
401(k) plan with company match

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3mo ago

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Fargo, ND 🇺🇸 Remote

Fargo, ND

3mo ago Closed

$25 - $25/hr Full time Application Support Cerner Clinical Operations

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

NTT DATA offers a remote Clinical Service Desk Associate position focused on inbound support for core clinical applications within a healthcare call center. The role covers Epic, Cerner, McKesson, and Meditech, requiring flexible shifts and strong technical troubleshooting capabilities in a 24/7 environment.

Responsibilities

Support the Provider Clinical Service Desk by handling inbound calls in a 24/7, 365-day healthcare contact center.
Maintain shift flexibility, including nights, weekends, and holidays; account-specific training occurs during daytime hours regardless of assigned shift.
Address inbound service desk inquiries from healthcare clients concerning clinical aspects of Epic, Cerner, McKesson, and Meditech; incidents may involve workflow issues, application errors, user access, and functionality concerns.
Document and track incident details, closing or escalating tickets promptly as appropriate.
Drive resolution of incidents on a round-the-clock service desk.
Read and interpret text displayed on computer screens for the duration of the shift.
Remain at the designated workspace and in the phone queue for 8 to 10 hour periods with scheduled breaks.
Ensure a quiet, private workspace equipped with high-speed wired internet.
Travel up to 10 percent of the time if required.
Lift up to 25 pounds as needed for equipment setup.
Maintain a working cell phone for manager communication and comply with two-factor authentication requirements.

Requirements

Minimum of 4 years of service desk or helpdesk experience, or an equivalent mix of education and technical troubleshooting experience (for example, 2 years of work experience and 2 years of technical education).
Minimum of 1 year of hands-on technical troubleshooting experience.
High school diploma or equivalent required.

Technologies

Epic
Cerner
McKesson
Meditech

Preferred Skills

Experience in a call center environment
Service-focused approach in interactions with clinicians and colleagues
Effective communication and interpersonal abilities
Proficient typing and strong English language skills, both written and spoken
Excellent listening skills to accurately understand caller needs
Ability to perform effectively in a fast-paced environment

Work environment and physical requirements

Remote role with 8 to 10 hour shifts in a quiet, private workspace supported by high-speed wired internet
Ability to read text on computer screens for the duration of the shift
Shift flexibility including nights, weekends, and holidays; training conducted during daytime hours
Up to 10% travel may be required
Lift up to 25 pounds for equipment setup
Working cell phone for manager communications and two-factor authentication

Company overview

Req ID: 382288

NTT DATA is a global technology and services leader with substantial scale and a broad partner ecosystem. The company emphasizes inclusion, adaptability, and forward-thinking solutions, employing specialists across more than 50 countries. Its portfolio spans business and technology consulting, data and artificial intelligence, industry solutions, and software development.

Compensation and legal information

The starting hourly rate for this remote position is $25.00 per hour. This range reflects base pay across US locations; actual compensation depends on factors such as the candidate's location, relevant experience, technical skills, and other qualifications.

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3mo ago

Clinical Service Desk-Helpdesk

NTT DATA Fargo, ND 🇺🇸 Remote

Fargo, ND

3mo ago Closed

$20 - $25/hr Full time Application Support Cerner End User Support

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

The Clinical Service Desk role supports inbound healthcare IT inquiries in a 24/7 call center, focusing on Epic, Cerner, McKesson and Meditech applications with flexible shifts including nights, weekends, and holidays.

Location

Fargo, ND (remote)

Compensation

USD 20 - 25 per hour

Responsibilities

Handle inbound customer calls as part of the Provider Clinical Service Desk in a 24/7/365 call center.
Shift flexibility is required, including nights, weekends, and holidays; account-specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of clinical applications such as Epic, Cerner, McKesson and Meditech; incidents may include workflow issues, application errors, user access, and functionality.
Track and document appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.
Drive resolution of incidents on a 24/7 desk.
Read text on computer screens for the duration of the shift.
Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
Ensure a quiet, private workspace with high speed wired internet.
Travel up to 10% of the time, if required.
Lift up to 25 lbs. if needed for equipment setup.
Have a working cell phone for manager communication and Two-Factor Authentication.

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (ie, 2 years of work experience and 2 years of technical education).
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required
Minimum 1 year Customer Service experience

Technologies

Epic
Cerner
McKesson
Meditech

Benefits

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

About NTT DATA

Req ID: 381887

NTT DATA offers a reasonable compensation range for U.S. based positions. For this remote role, the starting pay is $22.00 per hour.

NTT DATA is a $30 billion global provider of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long term success.

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3mo ago

Help Desk Technician Tier I (Hybrid opportunity)

Arvig Fargo, ND

Fargo, ND

3mo ago Closed

$20 - $22/hr Full time Computer Skills Customer Support Desktop Support

3mo ago

Clinical Service Desk-Helpdesk

NTT Ltd Fargo, ND 🇺🇸 Remote

Fargo, ND

3mo ago Closed

$38k - $71k/yr Full time Application Support Cerner Contact Center

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