Restaurant Management Support Jobs

1 job found

14d ago

Help Desk Analyst - II

Carrols Corp./RBI Syracuse, NY

Syracuse, NY

14d ago

$24 - $26/hr Full time Application Support Customer Support End User Support

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Job Description

Carrols Corp./RBI is seeking a Help Desk Analyst - II to serve as the first point of contact for technical support of restaurant systems. This on-site role in Syracuse, NY supports installation, maintenance, implementation, and documentation of software and hardware via phone or remote assistance, in a demanding 24/7 environment that requires flexible hours and strong problem-solving skills.

Responsibilities

Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms.
Install/update hardware and software to resolve system related issues per established procedures
Diagnose and document system related issues in a timely and efficient manner.
Follow-up unresolved issues to ensure timely resolutions.
Adjust activities based on call volume fluctuations.
Interpret user problems and recommend solutions.
Escalate unresolved issues to the correct resource.
Ability to organize and prioritize tasks to ensure timely problem resolution.
Flexible work hours.
Other duties as assigned.

Requirements

2+ years of experience in an IT support or Help Desk role.
Experience with HelpDesk software and remote support tools desired.
Retail experience to include POS and Back Office management applications including inventory systems.
Good understanding of corporate networking infrastructure (hardware based VPN).
Good understanding of LAN, WAN and Wi-Fi
Good analytical skills.
Work well under pressure with minimal supervision

Technologies

Windows
Microsoft Office Suite
Restaurant Management applications
Networking software
LAN
WAN
Wi-Fi
Hardware based VPN
HelpDesk software
Remote support tools

Benefits

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Temperature controlled office.
The noise level in the work environment is moderate to high.
Position requires availability for nights, weekends and holiday rotations on site to support a multi-shift, 24/7 environment.

Equipment Used

Computer
Fax
Copier
Phone
Scanner
Printer
Smartphone
Calculator
Laptop for maintenance and support of remote sites.
Lab system.

Pay

Pay: $24.00 - $26.00 per hour

Work Location

In person

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