Syracuse, NY

Support Jobs in Syracuse, NY

5 jobs found

Include remote jobs

1d ago

Help Desk Analyst

Robert Half Syracuse, NY

Syracuse, NY

1d ago

$22 - $26/hr Contract Active Directory Desktop Support End User Support

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Job Description

Onsite in Syracuse, New York, this long-term contract role supports end users with responsive, dependable technical help. You will work as part of a service desk environment focused on timely issue resolution, clear communication, and well-documented troubleshooting. If you have hands-on experience with Windows support and basic Active Directory account assistance, this position offers a structured contract opportunity with access to key insurance options.

Pay: USD 22–26 per hour
Job type: Contract
Location: Syracuse, NY (onsite)

What you’ll do

Deliver first-line technical support for hardware, software, and access-related issues reported by end users.
Investigate and resolve desktop issues on Microsoft Windows 10 and Windows 11 systems.
Handle service desk requests by logging, updating, and closing tickets with clear, thorough documentation.
Support user account maintenance tasks such as password resets and directory-related assistance using Active Directory.
Troubleshoot common workstation problems by identifying likely root causes, applying practical fixes, or escalating when necessary.
Communicate clearly and attentively to gather issue details, explain solutions, and set expectations for resolution timelines.
Escalate more complex incidents to the appropriate support teams while maintaining continuity and follow-up.
Help maintain service quality by tracking recurring issues and sharing observations that may improve support performance.

What you bring

At least 1 year of experience in help desk, service desk, or desktop support.
Working knowledge of Active Directory for basic user account and access support.
Hands-on experience supporting Windows 10 and Windows 11 environments.
Ability to perform basic troubleshooting for common hardware, software, and login issues.
Familiarity with ticketing systems and standard service desk workflows.
Strong verbal and written communication skills with a customer-focused approach.
Ability to manage multiple requests while maintaining accuracy and responsiveness.

Tools you’ll work with

Microsoft Windows 10
Microsoft Windows 11
Active Directory

Insurance and retirement options (for eligible contract professionals)

Medical, vision, dental, and life and disability insurance (available to contract/temporary professionals)
Eligibility for a company 401(k) plan for hired contract/temporary professionals

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4d ago

In-Home Sales & Tech Support

Asurion Syracuse, NY

Syracuse, NY

4d ago

$23 - $23/hr Part time Customer Service Customer Support Field Sales

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Job Description

Asurion is hiring a part-time In-Home Sales & Tech Support role in Syracuse, NY for local, onsite work that involves daily travel to customers. The position combines in-home customer interactions with technology troubleshooting and product sales, supported by paid training so you can work independently in the field using the Serve, Solve, Sell™ model.

This is an entry-level opportunity for someone who enjoys in-person conversations, can comfortably work in a sales environment with targets, and wants hands-on experience resolving tech issues while recommending tailored solutions.

What you’ll do

Act as a Field Sales Representative, supporting customers through the Serve, Solve, Sell™ approach.
Complete 3 weeks of paid training to prepare you to operate independently in the field.
Meet customers in-home, in-office, or wherever they are, using pre-scheduled customer interactions to help you meet and surpass sales targets.
Provide exceptional customer service throughout each interaction, keeping the customer first.
Use your skills to address and resolve customers’ tech issues, delivering solutions that are understandable regardless of tech knowledge.
Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
Use Asurion’s growing product range to offer tailored solutions based on customer needs.
Listen actively to identify needs and position products uniquely to match those needs.
Apply strong negotiation and communication skills to handle pivots smoothly, stay highly motivated to get it right, and make the appropriate sale.

Schedule and work setup

Local, in-home field role requiring daily travel to customer residences (not remote).
Part-time role with a varied 5-day week schedule that includes evenings, weekends, and holidays based on customer timelines.
Listed part-time schedule: 5 evenings/week, hours 4:05pm to 9:00pm.
Work hours may vary based on business needs and market demand; flexibility may be required.

Pay and compensation

$23.95 hourly base rate
Mileage reimbursement based on IRS guidelines, paid weekly
Phone stipend of $35 paid monthly
Uncapped commissions based on sales performance, paid bi-weekly
Base hourly rate is guaranteed for all hours worked and paid bi-weekly; earned pay can be accessed early

Requirements

Comfort working in a sales environment with set targets.
Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (excluded: Manhattan).
Personal vehicle (excluding motorcycles) for customer service appointments in neighborhoods and cities surrounding your inventory warehouse; maximum expected travel distance is 120 miles one-way.
Personal cellphone to stay informed while on the job.
Comfort working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded approach and a passion for learning a wide range of skills that can support variety of career paths.
Naturally outgoing style that thrives in human interaction.

Health and safety

Asurion prioritizes employee health and safety.
Meeting customers at home supports a strong customer experience while employees feel safe doing their work.

Location: Syracuse, NY (onsite)
Job type: Part time
Minimum experience: 1 year

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8d ago

In-Home Sales & Tech Support (Part-Time)

Asurion Insurance Services Syracuse, NY

Syracuse, NY

8d ago

$23+/hr Part time Customer Service Customer Support Field Tech Support

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Job Description

Asurion Insurance Services is hiring for a local, in-home and field-based part-time role in Syracuse, NY that blends customer service, tech support, and sales. You will travel daily to meet customers at scheduled locations, help resolve technology issues, and recommend tailored product solutions using a Serve, Solve, Sell approach.

Role overview

This is an entry-level In-Home Sales & Tech Support position designed for busy hours in the field. After 3 weeks of paid training, you will be prepared to work independently while delivering exceptional customer interactions that lead to clear resolutions and appropriate product recommendations.

What you’ll do

Work during the busiest hours in an entry-level field role that combines sales and tech support
Meet customers in-home, in-office, or wherever they are, with interactions pre-scheduled by Asurion
Provide exceptional customer service throughout the full interaction, prioritizing the customer first
Use your expertise to resolve customers’ tech issues and explain solutions in an easy-to-understand way, regardless of their tech knowledge
Help customers leave with a working resolution and a product that supports their future tech needs
Leverage Asurion’s growing range of products to offer tailored solutions
Listen actively to identify customer needs and position products to match those needs
Use strong negotiation and communication skills to make a smooth pivot and complete the appropriate sale

Schedule and work details

Part-time position with a 5-day week schedule designed to meet customers on their timeline, including evenings, weekends, and holidays
Specified schedule option: 5 evenings/week from 4:05pm to 9:00pm
Work hours may vary based on business needs and market demand, even with a standard schedule

Pay and compensation

$23.95 hourly base rate
Mileage reimbursement based on IRS guidelines, paid weekly
Phone stipend: $35 paid monthly
Uncapped commissions based on sales performance, paid bi-weekly
Base hourly rate is guaranteed for all hours worked and paid bi-weekly; earned pay can now be accessed early

Requirements

Comfortable working in a sales environment with set targets
A valid driver’s license and a satisfactory driving record with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles)
Customer appointments located in neighborhoods and cities surrounding your inventory warehouse; maximum expected travel distance is 120 miles one-way
Personal cellphone required for job-day communication
Comfortable working around household pets
Efficient, adaptable, goal-oriented, and persuasive communication skills
Open-minded with a passion for learning a wide range of skills that can support various career paths
Naturally outgoing style that supports human interaction

Health, safety, and company context

Asurion emphasizes employee health and safety as a top priority. Meeting customers in their homes creates a strong customer experience, and the company works to ensure employees feel safe while performing their work.

Additional Asurion details

Asurion is a global tech solutions industry leader with a culture focused on valuing employees across levels and positions
Products and services help 350M+ customers worldwide
Through customer interactions, experts demonstrate integrity in serving, solving, and selling by listening to customer needs, providing accurate information, and aligning conduct with Asurion’s values

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1mo ago

Help Desk Analyst - II

Carrols Corp./RBI Syracuse, NY

Syracuse, NY

1mo ago Closed

$24 - $26/hr Full time Application Support Customer Support End User Support

This position is no longer accepting applications (closed Aug 5, 2026).

Job Description

Carrols Corp./RBI is seeking a Help Desk Analyst - II to serve as the first point of contact for technical support of restaurant systems. This on-site role in Syracuse, NY supports installation, maintenance, implementation, and documentation of software and hardware via phone or remote assistance, in a demanding 24/7 environment that requires flexible hours and strong problem-solving skills.

Responsibilities

Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms.
Install/update hardware and software to resolve system related issues per established procedures
Diagnose and document system related issues in a timely and efficient manner.
Follow-up unresolved issues to ensure timely resolutions.
Adjust activities based on call volume fluctuations.
Interpret user problems and recommend solutions.
Escalate unresolved issues to the correct resource.
Ability to organize and prioritize tasks to ensure timely problem resolution.
Flexible work hours.
Other duties as assigned.

Requirements

2+ years of experience in an IT support or Help Desk role.
Experience with HelpDesk software and remote support tools desired.
Retail experience to include POS and Back Office management applications including inventory systems.
Good understanding of corporate networking infrastructure (hardware based VPN).
Good understanding of LAN, WAN and Wi-Fi
Good analytical skills.
Work well under pressure with minimal supervision

Technologies

Windows
Microsoft Office Suite
Restaurant Management applications
Networking software
LAN
WAN
Wi-Fi
Hardware based VPN
HelpDesk software
Remote support tools

Benefits

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Temperature controlled office.
The noise level in the work environment is moderate to high.
Position requires availability for nights, weekends and holiday rotations on site to support a multi-shift, 24/7 environment.

Equipment Used

Computer
Fax
Copier
Phone
Scanner
Printer
Smartphone
Calculator
Laptop for maintenance and support of remote sites.
Lab system.

Pay

Pay: $24.00 - $26.00 per hour

Work Location

In person

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2mo ago

System Support Analyst (IT Help Desk)

G & C Food Distributors Syracuse, NY

Syracuse, NY

2mo ago Closed

$36+/hr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Jul 26, 2026).

Job Description

The System Support Analyst role at G&C Foods (G & C Food Distributors) provides day-to-day computer systems support, desktop/workstation administration, user access management, and first-line technical assistance to maintain reliable IT operations.

Location

Syracuse, NY (onsite)

Compensation

USD 36 per hour

Job Summary

G&C Foods seeks a System Support Analyst to support critical business operations across the company. This is a hands-on, high-visibility position with direct impact on users and business performance. You will interact with associates and customers to resolve technical system issues while gaining familiarity with configuring, supporting, and using a range of technical systems. Responsibilities include workstation technical support and related tasks as part of the IT team.

Responsibilities

Own day-to-day management and support of computer systems by investigating and resolving technical issues, including critical incidents, using available IT resources.
Deliver desktop and workstation support by deploying, configuring, upgrading, and maintaining PCs, laptops, mobile devices, peripherals, and software in existing environments.
Administer user accounts, groups, permissions, and access within Microsoft 365 and Active Directory/Entra, ensuring proper access controls and security.
Install, configure, test, and support new hardware, software, tools, and technologies while evaluating interoperability, system impact, and software licensing compliance.
Perform system administration tasks such as performance audits, software updates, configuration changes, and identify opportunities to standardize processes and automate routine tasks.
Provide first-line technical support and training to associates, answer questions, research complex issues, and ensure users can effectively utilize technology and business applications.
Collaborate with the IT team to diagnose and resolve complex technical issues while delivering timely support to associates and customers.
Maintain the security and integrity of computer systems by following established policies, configuring systems appropriately, and taking proactive measures to prevent unauthorized access.
Participate in after-hours support by responding to operational issues and on-call requests as needed.
Perform other duties and special projects as assigned.

Qualifications

2–4 years of experience in IT support, help desk, or a related technical support role is preferred.
Working knowledge of Windows operating systems, Microsoft 365, Active Directory/Entra, and general desktop troubleshooting.
Associate's degree in a technical field or an equivalent combination of education and hands-on experience preferred.
Technical certifications such as CompTIA A+, Network+, or similar certifications are preferred.
Experience working in a fast-paced, operations-driven environment.

Technologies

Windows
Microsoft 365
Active Directory/Entra
Intune
Action1
NCR
Power Enterprise
Zebra handheld devices

Benefits

Health insurance (medical, vision, dental) and 401(k) with company match
Life insurance (company-paid)
Performance-based bonuses
Onsite fitness and wellness centers
Flexible scheduling
Company culture perks
Employee product discounts
Career advancement
Open-door leadership
Annual flu clinics

Schedule

Monday through Friday, 8:30 AM - 5:30 PM

What We’re Looking For

Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills for explaining technical concepts to users with varying levels of technical background.
Customer-focused mindset with a positive attitude and commitment to delivering excellent support.
Ability to collaborate with teammates while taking ownership of assigned work.
Self-motivated, eager to learn new technologies, and adaptable to changing business needs.

NICE TO HAVE

Experience with Intune, Action1, or other endpoint management tools.
Exposure to ERP or warehouse/distribution systems, especially NCR and Power Enterprise.
Experience supporting Zebra handheld devices and related programming or configuration.

Contact / Application Information

Apply through Indeed. For questions, please email recruiting@gcfoods.com.

Why Build Your Career at G&C Foods

G&C Foods values its workforce by offering growth opportunities and recognizing contributions. Joining the team means pursuing a career that supports development and rewards success.

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Support Jobs in Syracuse, NY

Help Desk Analyst

In-Home Sales & Tech Support

In-Home Sales & Tech Support (Part-Time)

Help Desk Analyst - II

System Support Analyst (IT Help Desk)

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