Syracuse, NY

Support Jobs in Syracuse, NY

2 jobs found

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13d ago

Help Desk Analyst - II

Carrols Corp./RBI Syracuse, NY

Syracuse, NY

13d ago

$24 - $26/hr Full time Application Support Customer Support End User Support

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Job Description

Carrols Corp./RBI is seeking a Help Desk Analyst - II to serve as the first point of contact for technical support of restaurant systems. This on-site role in Syracuse, NY supports installation, maintenance, implementation, and documentation of software and hardware via phone or remote assistance, in a demanding 24/7 environment that requires flexible hours and strong problem-solving skills.

Responsibilities

Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms.
Install/update hardware and software to resolve system related issues per established procedures
Diagnose and document system related issues in a timely and efficient manner.
Follow-up unresolved issues to ensure timely resolutions.
Adjust activities based on call volume fluctuations.
Interpret user problems and recommend solutions.
Escalate unresolved issues to the correct resource.
Ability to organize and prioritize tasks to ensure timely problem resolution.
Flexible work hours.
Other duties as assigned.

Requirements

2+ years of experience in an IT support or Help Desk role.
Experience with HelpDesk software and remote support tools desired.
Retail experience to include POS and Back Office management applications including inventory systems.
Good understanding of corporate networking infrastructure (hardware based VPN).
Good understanding of LAN, WAN and Wi-Fi
Good analytical skills.
Work well under pressure with minimal supervision

Technologies

Windows
Microsoft Office Suite
Restaurant Management applications
Networking software
LAN
WAN
Wi-Fi
Hardware based VPN
HelpDesk software
Remote support tools

Benefits

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Temperature controlled office.
The noise level in the work environment is moderate to high.
Position requires availability for nights, weekends and holiday rotations on site to support a multi-shift, 24/7 environment.

Equipment Used

Computer
Fax
Copier
Phone
Scanner
Printer
Smartphone
Calculator
Laptop for maintenance and support of remote sites.
Lab system.

Pay

Pay: $24.00 - $26.00 per hour

Work Location

In person

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23d ago

System Support Analyst (IT Help Desk)

G & C Food Distributors Syracuse, NY

Syracuse, NY

23d ago

$36+/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

The System Support Analyst role at G&C Foods (G & C Food Distributors) provides day-to-day computer systems support, desktop/workstation administration, user access management, and first-line technical assistance to maintain reliable IT operations.

Location

Syracuse, NY (onsite)

Compensation

USD 36 per hour

Job Summary

G&C Foods seeks a System Support Analyst to support critical business operations across the company. This is a hands-on, high-visibility position with direct impact on users and business performance. You will interact with associates and customers to resolve technical system issues while gaining familiarity with configuring, supporting, and using a range of technical systems. Responsibilities include workstation technical support and related tasks as part of the IT team.

Responsibilities

Own day-to-day management and support of computer systems by investigating and resolving technical issues, including critical incidents, using available IT resources.
Deliver desktop and workstation support by deploying, configuring, upgrading, and maintaining PCs, laptops, mobile devices, peripherals, and software in existing environments.
Administer user accounts, groups, permissions, and access within Microsoft 365 and Active Directory/Entra, ensuring proper access controls and security.
Install, configure, test, and support new hardware, software, tools, and technologies while evaluating interoperability, system impact, and software licensing compliance.
Perform system administration tasks such as performance audits, software updates, configuration changes, and identify opportunities to standardize processes and automate routine tasks.
Provide first-line technical support and training to associates, answer questions, research complex issues, and ensure users can effectively utilize technology and business applications.
Collaborate with the IT team to diagnose and resolve complex technical issues while delivering timely support to associates and customers.
Maintain the security and integrity of computer systems by following established policies, configuring systems appropriately, and taking proactive measures to prevent unauthorized access.
Participate in after-hours support by responding to operational issues and on-call requests as needed.
Perform other duties and special projects as assigned.

Qualifications

2–4 years of experience in IT support, help desk, or a related technical support role is preferred.
Working knowledge of Windows operating systems, Microsoft 365, Active Directory/Entra, and general desktop troubleshooting.
Associate's degree in a technical field or an equivalent combination of education and hands-on experience preferred.
Technical certifications such as CompTIA A+, Network+, or similar certifications are preferred.
Experience working in a fast-paced, operations-driven environment.

Technologies

Windows
Microsoft 365
Active Directory/Entra
Intune
Action1
NCR
Power Enterprise
Zebra handheld devices

Benefits

Health insurance (medical, vision, dental) and 401(k) with company match
Life insurance (company-paid)
Performance-based bonuses
Onsite fitness and wellness centers
Flexible scheduling
Company culture perks
Employee product discounts
Career advancement
Open-door leadership
Annual flu clinics

Schedule

Monday through Friday, 8:30 AM - 5:30 PM

What We’re Looking For

Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills for explaining technical concepts to users with varying levels of technical background.
Customer-focused mindset with a positive attitude and commitment to delivering excellent support.
Ability to collaborate with teammates while taking ownership of assigned work.
Self-motivated, eager to learn new technologies, and adaptable to changing business needs.

NICE TO HAVE

Experience with Intune, Action1, or other endpoint management tools.
Exposure to ERP or warehouse/distribution systems, especially NCR and Power Enterprise.
Experience supporting Zebra handheld devices and related programming or configuration.

Contact / Application Information

Apply through Indeed. For questions, please email recruiting@gcfoods.com.

Why Build Your Career at G&C Foods

G&C Foods values its workforce by offering growth opportunities and recognizing contributions. Joining the team means pursuing a career that supports development and rewards success.

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Support Jobs in Syracuse, NY

Help Desk Analyst - II

System Support Analyst (IT Help Desk)

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