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IT Support Technician II (Shift Rotations)

Jabil Circuit Byhalia, MS

Byhalia, MS

Today

Full time Application Support Asset Management Av Support

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Job Description

The IT Support Technician II role provides hands-on information technology support for a new factory startup and an existing facility, supporting end-user readiness, early production ramp, and steady-state operations.

On-site Location and Shift Coverage

Location: Byhalia, MS and Memphis, TN (onsite)
Shifts: Rotational coverage of 1st, 2nd, 3rd, and Weekend shifts
Schedule flexibility: May require extended hours or weekends during critical startup and production milestones

Responsibilities

Load and verify software packages
Troubleshoot and resolve end-user issues
Install and configure PCs and peripherals, including PC imaging
Resolve site-level incident management requests and monitor Service Desk queues
Populate the Knowledge Database and Configuration Management Database where appropriate
Manage queues while adhering to SLAs and KPIs
Troubleshoot basic issues with scanners used with MES / SAP RF
Provide phone-based or remote support for offsite users
Purchase software and hardware through the PO process
Administer user accounts using Active Directory
Support mobile device enrollment, configuration, and basic troubleshooting for corporate smartphones and tablets
Provide maintenance and support of Audio/Visual equipment
Perform baseline support for standard IT applications
Install, identify, and repair hardware and peripheral components
Simulate or recreate user issues to resolve operating difficulties
Maintain inventory of computer parts and logs of repairs
Provide training and technical assistance to users
Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp
Assist with initial deployment of IT equipment, including workstations, printers, scanners, and shared devices across office and manufacturing floor environments
Operate effectively in a startup environment where processes may evolve, documentation may be incomplete, and priorities may change
Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas come online
Partner with IT leadership, facilities, manufacturing engineering, and external vendors to address issues that impact startup timelines
Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements
Exchange ideas within the department and provide regular updates to appropriate managers
Use trend analysis and metrics to support continuous improvement, including cost reduction and efficiency improvements
Ensure procedures and work instructions are efficient and not redundant
Maintain strong customer service, discretion, and confidentiality for IT systems and data
Follow all corporate, regional, and site security, safety, and health policies

Required Qualifications

Education and experience: High School diploma plus 5-8 years of experience, or an equivalent combination of education and experience
Active Directory experience
Troubleshooting experience with network issues, including VLANs and VPNs
Experience imaging new computer systems
Experience supporting factory-floor shared devices, including label printers and RF scanners
Knowledge of Microsoft applications and utilities
Experience supporting manufacturing, factory floor, or warehouse IT
Hands-on experience with new site deployments, refreshes, or large-scale rollouts
Strong customer service and communication skills (verbal and written)
Service-oriented approach with a sense of urgency
Ability to work independently and prioritize based on business impact
Time management and analytical troubleshooting skills
Ability to understand basic network and system architecture
Willingness to provide on-call support and adapt to startup demands

Physical and Work Environment Considerations

Prolonged use of computer equipment
Ability to sit or stand for extended periods
Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
Frequent walking between office and manufacturing floor areas
Office and manufacturing floor environment
Exposure to moderate noise levels
Startup phase may include time spent in partially constructed or transitioning work areas

Technology Exposure

Active Directory
VLANs
VPNs
Microsoft applications and utilities
MES
SAP RF
Knowledge Database
Configuration Management Database
Service Desk
Audio/Visual equipment (Audio/Visual, Audio/Video)
RF scanners

Immigration and Work Authorization

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil.

Accessibility Accommodation

If you are a qualified individual with a disability, you may request a reasonable accommodation if you are unable or limited in your ability to access Jabil.com/Careers site due to your disability. To request an accommodation, email Always_Accessible@Jabil.com or call 727-803-7988 with the nature of your request and contact information.

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