IT Support Technician II (Shift Rotations)

The IT Support Technician II role provides hands-on information technology support for a new factory startup and an existing facility, supporting end-user readiness, early production ramp, and steady-state operations.

On-site Location and Shift Coverage

• Location: Byhalia, MS and Memphis, TN (onsite)
• Shifts: Rotational coverage of 1st, 2nd, 3rd, and Weekend shifts
• Schedule flexibility: May require extended hours or weekends during critical startup and production milestones

Responsibilities

• Load and verify software packages
• Troubleshoot and resolve end-user issues
• Install and configure PCs and peripherals, including PC imaging
• Resolve site-level incident management requests and monitor Service Desk queues
• Populate the Knowledge Database and Configuration Management Database where appropriate
• Manage queues while adhering to SLAs and KPIs
• Troubleshoot basic issues with scanners used with MES / SAP RF
• Provide phone-based or remote support for offsite users
• Purchase software and hardware through the PO process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and basic troubleshooting for corporate smartphones and tablets
• Provide maintenance and support of Audio/Visual equipment
• Perform baseline support for standard IT applications
• Install, identify, and repair hardware and peripheral components
• Simulate or recreate user issues to resolve operating difficulties
• Maintain inventory of computer parts and logs of repairs
• Provide training and technical assistance to users
• Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp
• Assist with initial deployment of IT equipment, including workstations, printers, scanners, and shared devices across office and manufacturing floor environments
• Operate effectively in a startup environment where processes may evolve, documentation may be incomplete, and priorities may change
• Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas come online
• Partner with IT leadership, facilities, manufacturing engineering, and external vendors to address issues that impact startup timelines
• Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements
• Exchange ideas within the department and provide regular updates to appropriate managers
• Use trend analysis and metrics to support continuous improvement, including cost reduction and efficiency improvements
• Ensure procedures and work instructions are efficient and not redundant
• Maintain strong customer service, discretion, and confidentiality for IT systems and data
• Follow all corporate, regional, and site security, safety, and health policies

Required Qualifications

• Education and experience: High School diploma plus 5-8 years of experience, or an equivalent combination of education and experience
• Active Directory experience
• Troubleshooting experience with network issues, including VLANs and VPNs
• Experience imaging new computer systems
• Experience supporting factory-floor shared devices, including label printers and RF scanners
• Knowledge of Microsoft applications and utilities
• Experience supporting manufacturing, factory floor, or warehouse IT
• Hands-on experience with new site deployments, refreshes, or large-scale rollouts
• Strong customer service and communication skills (verbal and written)
• Service-oriented approach with a sense of urgency
• Ability to work independently and prioritize based on business impact
• Time management and analytical troubleshooting skills
• Ability to understand basic network and system architecture
• Willingness to provide on-call support and adapt to startup demands

Physical and Work Environment Considerations

• Prolonged use of computer equipment
• Ability to sit or stand for extended periods
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
• Frequent walking between office and manufacturing floor areas
• Office and manufacturing floor environment
• Exposure to moderate noise levels
• Startup phase may include time spent in partially constructed or transitioning work areas

Technology Exposure

• Active Directory
• VLANs
• VPNs
• Microsoft applications and utilities
• MES
• SAP RF
• Knowledge Database
• Configuration Management Database
• Service Desk
• Audio/Visual equipment (Audio/Visual, Audio/Video)
• RF scanners

Immigration and Work Authorization

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil.

Accessibility Accommodation

If you are a qualified individual with a disability, you may request a reasonable accommodation if you are unable or limited in your ability to access Jabil.com/Careers site due to your disability. To request an accommodation, email [email protected] or call 727-803-7988 with the nature of your request and contact information.