Service Ordering Support Jobs

1 job found

Today

Provisioning Operations Specialist / Internet Help Desk

Horizons Communications Lubbock, TX

Lubbock, TX

Today

Full time Customer Service Customer Support Device Provisioning

Apply Now

Job Description

Horizons Communications is hiring a Provisioning Operations Specialist / Internet Help Desk in Lubbock, TX (onsite) to support activation, provisioning, and issue resolution for residential and business telecommunications customers.

Responsibilities

Process, manage, and provision service orders for the internet department
Troubleshoot internet and Wi-Fi issues for customers
Resolve provisioning problems and service discrepancies in a timely manner
Maintain accurate customer records and service documentation in billing and operational systems
Use multiple software systems to navigate, verify details, and identify potential provisioning issues
Support customer service and technical support teams with provisioning-related matters
Complete quality assurance reviews to confirm services are provisioned according to customer specifications
Answer customer inquiries with information about products, services, and policies
Handle complaints and work issues to resolution efficiently
Keep customer interaction records organized and up to date
Collaborate with other departments to maintain an efficient, cohesive environment
Work with the department supervisor to help ensure satisfactory end-to-end customer service
Stay current on applicable changes in regulatory, administrative, and office policies
Enter, dispatch, and manage service tickets in the Trouble/Scheduler system
Perform other duties as assigned by the supervisor

Requirements

Minimum 2-4 years of verifiable and successful internet support or help desk support experience
Telecommunications experience preferred, not required
Strong verbal and written communication skills
Strong computer skills and proficiency with the Microsoft Office Suite
Dependable punctuality and attention to detail
Diplomatic, courteous service to members and employees
Strong troubleshooting and problem-solving abilities
Experience with Calix platforms or similar provisioning systems

Technologies

Microsoft Office Suite
Calix platforms
Trouble/Scheduler system

Benefits

401(k) retirement plan
Medical, Dental, and Vision insurance
Paid Time Off (PTO)
Seven paid holidays per year
Overtime pay at 1.5× base rate for hours worked over 40/week
Competitive salary and excellent benefits
Life insurance
Retirement plan
Health insurance
Dental insurance
Vision insurance
Paid time off

View full job page →

Get Service Ordering Support Jobs alerts

New Service Ordering Support Jobs, daily.