Sharefile Support Jobs

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3d ago

Desktop Support Representative II

Calista Brice LLC Fairbanks, AK

Fairbanks, AK

3d ago

Full time Application Support Azure Ad / Entra Id Citrix

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Job Description

Calista Brice LLC is hiring an onsite Desktop Support Representative II in Fairbanks, Alaska. In this intermediate-level role, you will troubleshoot, resolve, maintain, and administer desktop systems and endpoint technologies, supporting day-to-day IT services across hardware, software, and user access.

Responsibilities

Provide intermediate-level technical troubleshooting, repair, upgrades, configuration, and maintenance for desktop systems via phone, remote access, and on-site support.
Independently diagnose and resolve advanced hardware, software, operating system, connectivity, and endpoint issues beyond routine first-level support.
Investigate recurring or complex issues, identify root causes, and recommend improvements to systems, applications, configurations, or processes to help prevent future incidents.
Manage and track assigned service requests and incidents to support timely resolution and accurate documentation within established service expectations.
Create, update, and maintain IT documentation including procedures, technical guides, knowledge articles, and support records.
Configure, deploy, maintain, and support desktop computers, laptops, tablets, smartphones, printers, scanners, peripherals, and other endpoint technology.
Create, modify, and remove user accounts and computer objects in Active Directory, including support for account synchronization for hybrid users.
Create, modify, and remove user and group objects in Active Directory and apply appropriate email aliases and access-related configurations.
Manage Exchange distribution groups and mailboxes, including adding, modifying, and removing users and configurations as authorized.
Support Microsoft Entra ID authentication administration for authorized non-administrative users, including viewing, setting, and resetting authentication method information.
Maintain and administer technology assets and inventory records, including creating or modifying asset information in ITAM.
Administer authorized user and device changes within VoIP phone systems.
Administer authorized access and user/device functions within Apple Business Manager.
Manage authorized Adobe license assignments and changes through the Adobe management portal.
Assist with evaluating and selecting appropriate hardware and software solutions based on user and business requirements.
Provide technical guidance, training, and knowledge sharing to end users and less-experienced support staff as needed.
Communicate professionally about service status, technical issues, recurring problems, recommended solutions, and expected resolution timelines.
Participate in IT projects, system upgrades, deployments, testing, and process improvement initiatives as assigned.
Work with a constant state of alertness and in a safe manner.
Travel to company or client locations as needed to provide on-site technical support.
Perform other duties as directed.

Requirements

High School Diploma or GED required.
Experience using Microsoft Office Suite and project or IT service management software required.
Valid state driver’s license and qualified to operate a vehicle under the conditions of the Company’s Driving Policy.
Ability to pass drug, driving, and background screenings.

Technologies

Microsoft Office Suite
Active Directory
Microsoft Entra ID
Exchange
Microsoft 365
Endpoint technologies
Microsoft Remote Desktop
Citrix
ShareFile
LMIR
TCP/IP
VoIP phone systems
Apple Business Manager
Adobe management portal
ITAM
Adobe
VoIP

Benefits

Competitive wages and bonus programs
Annual performance reviews with recommendations on training
Mentorship Program
Tuition reimbursement
Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from and low employee premiums
FSA health care and/or dependent care/HSA with HDHP
Dental and Vision Insurance
Employee Assistance Program for you and your family
Company paid Life Insurance, AD&D, LTD
Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance
Paid time off is based on an employee working 2080 regular hours per year (40 hours per week), with potential increases per years of service in eligible status
401(K) match at $0.50 on the dollar up to 6% of your contribution

Working Environment

Primarily performed in a professional office environment using standard office and IT equipment including computers, phones, printers, and scanners.
Work may also occur at company locations and client sites to provide on-site technical support, deploy or maintain equipment, and troubleshoot technology issues.
Work may require being in areas where construction, equipment, or other operational activities are occurring.
May involve extended periods of computer use, frequent movement between work areas or locations, and handling or transporting IT equipment and devices.

Application

Please visit www.calistabrabrice.com/open-positions and use the Company tab to filter by subsidiary company. For questions or assistance with applicant accommodation, contact recruitment@calistabrabrice.com. For the full job description including physical and environmental demands, reach out at the same email address.

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