Fairbanks, AK

Support Jobs in Fairbanks, AK

3 jobs found

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10d ago

Help Desk Representative

Calista Brice Fairbanks, AK

Fairbanks, AK

10d ago

Full time Active Directory End User Support Hardware Support

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Job Description

The Help Desk Representative at Calista Brice provides first-level technical support to end-users across the organization in a fast-paced, customer service-oriented office environment. This onsite, entry-level role focuses on troubleshooting everyday hardware, software, and network issues while helping employees with common Microsoft Office applications and maintaining accurate request documentation in ticketing software.

Working with the IT team, you will serve as a primary point of contact for employees through phone, email, or in person, responding professionally and keeping requests organized from intake through resolution and escalation when needed.

Key Responsibilities

Deliver first-level technical support to employees via phone, email, or in person.
Troubleshoot basic hardware, software, and network issues.
Support users with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Log, track, and document help desk requests and resolutions in ticketing software.
Escalate complex issues to higher-level IT staff as needed.
Assist with user account setup, password resets, and basic system access needs.
Maintain excellent customer service and a professional demeanor in all interactions.
Support IT-related administrative tasks as assigned.
Work with a constant state of alertness and follow safe work practices.
Perform other duties as directed.

Minimum Qualifications & Preferred Experience

High School Diploma or equivalent required.
No prior experience required; 3 to 6 months of relevant Help Desk, IT Support, or Customer Service experience preferred.
Microsoft Office coursework or certification (e.g., Word, Excel, Outlook) preferred.
Basic understanding of computer systems, mobile devices, and other tech tools preferred.
Experience or familiarity with help desk ticketing systems (e.g., Zendesk, ServiceNow, or similar) preferred.
An interest in pursuing a career in IT support or systems administration is preferred.

Knowledge, Skills, and Abilities

Basic understanding of Microsoft Office applications (Word, Excel, Outlook, PowerPoint), including common troubleshooting steps.
Familiarity with Windows operating systems and basic navigation.
Awareness of basic IT concepts including file management, network connectivity, and user permissions.
Understanding of customer service principles and best practices.
Introductory knowledge of help desk ticketing systems and workflow.
Strong verbal and written communication skills to explain technical concepts to non-technical users.
Basic troubleshooting and problem-solving skills for software, hardware, and connectivity issues.
Data entry and documentation skills using ticketing or case management systems.
Time management and organizational skills to prioritize multiple support requests.
Active listening and interpersonal skills to assess user needs quickly and accurately.
Ability to remain calm and professional under pressure or when users are frustrated.
Ability to follow instructions, procedures, and protocols accurately and consistently.
Ability to learn and adapt to new technologies and systems quickly.
Ability to work independently and collaboratively within a team.
Ability to maintain confidentiality and handle sensitive information appropriately.
Basic knowledge of Active Directory, including user account management, password resets, group membership, and common directory functions related to end-user support.
Ability to pass drug and background screening.

Technologies Used

Microsoft Office (Word, Excel, Outlook, PowerPoint)
Windows operating systems
Ticketing software
Active Directory

Work Location

Fairbanks, AK (onsite).

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment

Fast-paced, multi-tasking, customer service-oriented office environment requiring efficient and effective performance.
Adaptability regarding schedule and task changes to accommodate changing priorities.
For the full job description including physical and environmental demands, contact recruitment@calistabrice.com.

Equal Opportunity & Reasonable Accommodation

Calista Brice’s policy is to select, place, train, and promote the most qualified individuals based on relevant factors such as work quality, attitude, and experience, and provide equal employment opportunity in compliance with applicable laws.
Reasonable accommodations are provided to qualified individuals with physical or mental disabilities according to applicable state and federal laws.

Preference Statement

Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created under the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

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1mo ago

Service Desk Analyst

University of Alaska Fairbanks, AK

Fairbanks, AK

1mo ago Closed

Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

The University of Alaska Fairbanks is seeking a Service Desk Analyst to act as the primary point of contact for technology support for UAF and UA customers. This on-site role focuses on assisting users with desktop, laptop, application, and resource access issues while providing customer support through multiple communication channels.

Key Responsibilities

Serve as the first point of contact for technology support for UAF and UA customers.
Partner with students, faculty, and staff to identify needs and resolve issues involving desktops, laptops, applications, resource access, and related technology services.
Apply knowledge of UAF and OIT technology services, including Canvas, Blackboard, and Google Suite, to support customers.
Provide assistance through phone, chat, in person, email, and a service request platform.
Work with diverse teams to identify and improve technology solutions.
Join project teams and collaborations across the UA system as knowledge and expertise expand.

Required Qualifications

Excellent communication and interpersonal skills for effective customer interaction.
Ability to explain technical concepts and solutions to non-technical individuals.
Strong customer service orientation with empathy and patience.
Proficiency in troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
Basic understanding of computer hardware components and peripherals.
Knowledge of Microsoft Office Suite, Google Workspace Suite, and other common business applications.
Critical thinking ability to resolve complex problems.
Capacity to work effectively in a team and collaborate with colleagues.
Willingness to share knowledge, contribute to team discussions, and support teammates.
Commitment to a purpose-focused culture of accountability and owning results.
Ability to accurately document support requests, troubleshooting steps, and solutions.
Proficiency in creating clear, concise technical documentation and knowledge articles.
Associates degree or 3 years experience in a relevant field (Information Technology or related), or an equivalent combination of training and experience.
Excellent customer service skills, or demonstrated ability to learn.
Ability to support and troubleshoot systems, workstations, and peripherals with minimum supervision.
Demonstrated experience engaging in an inclusive environment.
Passion for helping people from diverse backgrounds succeed.

Technology Tools

Canvas
Blackboard
Google Suite
Microsoft Office Suite
Google Workspace Suite

Benefits

Competitive salary
Full employee benefits package
Retirement options
Annual leave
12 paid holidays per year
Tuition waivers for employees and family members
Affordable medical, dental and vision care coverage

Position and Application Details

Location: On-site on the UAF Troth Yeddha' campus in Fairbanks, Alaska.
Employment: Full-time, non-exempt staff position with a competitive salary and full employee benefits package.
Compensation: New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.
Application review begins: Thursday, October 8, 2026.
Application deadline: Submit by 11:55 PM Alaska Standard Time on Wednesday, October 7, 2026 to ensure consideration.

Contact for Questions

For questions regarding this position, contact Lee Ann Amerson, NTS HR Coordinator, at:

Email: lamerson@alaska.edu
Phone: (907) 474-6664

Reasonable Accommodations

The University of Alaska (UA) provides reasonable accommodations to individuals with disabilities throughout the hiring process. Contact ua-ada@alaska.edu.

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3mo ago

Part Time Onsite IT Support

Miles IT Fairbanks, AK

Fairbanks, AK

3mo ago Closed

$30+/hr Part time Active Directory Computer Skills Customer Service

This position is no longer accepting applications (closed Aug 24, 2026).

Job Description

Miles IT offers a part-time onsite IT consultant role that supports small to mid-sized businesses with on-site service and technology implementation. This position features a flexible schedule, travel to client sites, and onsite work in Fairbanks, AK, with collaboration to resolve issues alongside remote teammates.

Benefits

Flexible schedule

Responsibilities

Travel to customer sites in your metro area when on-site presence is required.
Troubleshoot and resolve computer and network issues with support from remote personnel.
Implement new technology with remote assistance as needed.
Assess customer support needs to identify suitable technology solutions.
Maintain strong, clear communication with customers throughout engagements.
Document work performed and capture relevant technical details for clients.

Requirements

Ability to diagnose and repair hardware and software issues on desktops and servers.
Experience installing and troubleshooting on Windows XP, Windows 7, Windows Server 2003/2008, Active Directory, Exchange, DNS.
End-user and help desk experience with MS Office Suite and other common desktop applications.
Experience troubleshooting network-related issues tied to switches and routers, plus TCP/IP configuration and troubleshooting.
Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.
Must reside within close proximity to the metro area for which you are applying.

Technologies

Windows XP, Windows 7
Windows Server 2003/2008
Active Directory, Exchange, DNS
MS Office Suite, TCP/IP
Network switches and routers

About the role

Hours are not guaranteed, but there is a recurring client assignment every other week. This role provides a flexible option for supplemental income rather than a guaranteed monthly income. The Onsite IT Consultant helps small and mid-sized businesses operate more efficiently through effective use of current technologies. We seek candidates with strong customer-focused consultative skills along with solid technology and troubleshooting abilities. The role combines both consulting and hands-on technical work, delivering onsite support and technology implementation across multiple businesses.

Compensation and Location

Job type: Part-time. Pay: USD 30.00 per hour. Work location: On the road, traveling to client sites. Primary location: Fairbanks, AK (onsite).

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Support Jobs in Fairbanks, AK

Help Desk Representative

Service Desk Analyst

Part Time Onsite IT Support

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