Sierra Support Jobs

1 job found

2mo ago

IT Help Desk Specialist

QUESTEQ INC Pittsburgh, PA

Pittsburgh, PA

2mo ago Closed

$32k - $37k/yr Full time Active Directory Computer Skills Customer Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

QuestEQ Inc helps libraries and schools navigate digital transformation by delivering reliable, hands-on IT support. The IT Help Desk Specialist (Hybrid) role in Pittsburgh focuses on providing fast client assistance, diagnosing hardware and software issues, and implementing practical solutions while managing basic hardware maintenance and peripheral setup. The position follows a Tuesday through Friday schedule from 9:00 am to 5:30 pm, with Saturday hours from 8:30 am to 5:00 pm.

Location

Pittsburgh, PA (hybrid)

Salary

USD 32,000 - 37,000 per year

Experience and Education

Associates degree and/or equivalent experience in information technology field
1 to 2 years of experience supporting desktop devices

Responsibilities

Provide fast and effective support to clients
Respond to queries, assess and diagnose computer hardware and software problems, and implement effective solutions
Modify hardware systems
Install computer peripherals
Perform basic computer maintenance
Monitor, answer, and respond to requests by phone, voicemail, email, and web submissions
Utilize a ticketing system to log, update, and communicate issues and progress
Provide Windows 10 and Windows 11 OS support
Hardware troubleshooting and support
Basic troubleshooting of user accounts and profiles
Experience with Active Directory and Group Policy
Assist libraries with the use, configuration, and troubleshooting of core software Envisionware and Sierra

Technologies

Windows 10
Windows 11
Active Directory
Group Policy
Envisionware
Sierra

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Who We Are

We are Questeq and we stand for quality. Our technology teams have the tools to make a real impact. Working with libraries and schools is our niche, and our mission centers on driving positive cultural changes through digital transformation.

What You Will Be Doing

As a Help Desk Specialist (Hybrid), provide fast and effective client support
Respond to queries, assess and diagnose computer hardware and software problems, and implement effective solutions
Modify hardware systems, install computer peripherals, and perform basic maintenance
adhere to the schedule of Tuesday through Friday 9:00 am to 5:30 pm and Saturday 8:30 am to 5:00 pm

Work Location

In person

Required Education and Experience

Associates degree and/or equivalent experience in information technology field
1 to 2 years of experience supporting desktop devices
Understanding of computer and network operations
Ability to work well in a fast-paced environment
Excellent interpersonal skills for internal and external communications
Excellent organization and problem-solving skills
Excellent customer service skills
Must be able to pass Criminal Background Clearances
Full benefits package including medical, dental, vision, and a 401(k) with company match
This is a mostly remote position

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