Software Engineer

Software Engineer Support Jobs

2 jobs found

3d ago

Engineer, Premier Technical Support

Intercontinental Exchange Holdings, Inc. Jacksonville, FL

Jacksonville, FL

3d ago

Full time Backend Developer .NET API

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Job Description

The Elevated Engineer is a client-facing technical advisor responsible for delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients. This role centers on resolving complex production problems and helping clients improve their platform, integrations, and workflows across the loan lifecycle, with emphasis on correspondence loan purchase, delivery, and investor compliance.

Key Responsibilities

Lead resolution of complex production incidents, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer.
Act as the primary escalation point for high-impact correspondent client issues.
Advise clients on ICE Mortgage Technology products, APIs, and integrations, guiding adoption of new products and transformation initiatives.
Support correspondent workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions.
Lead workflow optimization efforts to reduce funding turn times and improve investor delivery accuracy.
Configure and troubleshoot Encompass components such as forms, fields, business rules, milestones, and eFolder organization.
Resolve data mapping issues involving MISMO/XML, ULI, loan terms, fees, and investor delivery requirements.
Diagnose UI, API, data integrity, and performance-related issues across environments.
Build partnerships with client stakeholders and internal ICE teams, mentor junior team members, and contribute to service quality and process improvements.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
7+ years supporting enterprise SaaS or mortgage technology clients, including 3–5+ years with correspondent lending exposure.
5+ years of hands-on Encompass experience as an administrator, consultant, support engineer, or advanced user.
Advanced Encompass configuration skills, including forms, workflows, business rules, and custom input forms.
Strong knowledge of the loan lifecycle from origination through purchase and delivery.
Experience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem.
Proven ability to advise executive stakeholders and translate technical topics into business language.
Strong prioritization and project management capabilities.
Ownership mindset with the ability to operate in high-pressure, SLA-driven environments.
Collaborative approach with a continuous improvement mindset.
Ability to travel up to 10%.

Technologies

Encompass
MISMO/XML
ULI
eFolder
HMDA
TRID
APIs and REST services
AWS, Azure
SQL, NoSQL
JavaScript
Microsoft .Net
AppDynamics

Preferred Knowledge and Experience

Correspondent Lending experience, including delegated and non-delegated models, investor guidelines, purchase conditions, suspense clearing, and investor delivery systems.
Technical experience spanning APIs and REST services, AWS or Azure, SQL and NoSQL databases, JavaScript, Microsoft .Net, and monitoring tools such as AppDynamics.
AI and analytics experience using analytics or automation to identify trends, reduce defects, improve funding and delivery performance, or detect production risk early.

Location and Role Setup

Jacksonville, FL (onsite)

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14d ago

Jr Software Development / Tech Support Engineer

TerraClear Issaquah, WA

Issaquah, WA

14d ago

$80k - $125k/yr Full time Backend Developer Angular Application Support

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Job Description

Hybrid role in Issaquah, WA focused on building and supporting reliable real-time mapping and edge image processing solutions across a full application stack.

Responsibilities

Build, debug, and support real-time actionable mapping solutions with high reliability, performance, and innovation
Support real-time in-field image edge processing
Design, implement, and deploy front-end elements, REST-based back-end services, and database design schemas across TerraClear’s application stack
Collaborate with Product Management and the Software Engineering team to review functionality requirements and interface design
Keep applications current with major third-party dependency releases and current design and implementation practices
Work in an Agile environment to prioritize tasks and deliver technical milestones on schedule

Requirements

1+ years of relevant work experience, preferably in a commercial product environment
BS or MS in Software Engineering, CS (or related field), or commensurate work experience
Knowledge of computer science fundamentals
Knowledge of how to leverage GenAI tools to accelerate design, development, and debugging of commercial-quality software
Knowledge of REST-based backend services
Knowledge of Node.js and Angular/React with TypeScript
Knowledge of MVC architecture
Strong communication, a positive attitude, and excellent teamwork
Willingness to travel to field offices and testing areas

Technologies

Web, iOS, Android, Linux
REST-based back-end services
Node.js, Angular, React, TypeScript
MVC architecture
GenAI tools
PostgreSQL
AWS services: Lambda, API Gateway, SQS
GitHub

Experience (Nice to have)

Knowledge of the Linux operating system
Experience working with relational databases, preferably PostgreSQL
Exposure to AWS services such as Lambda, API Gateway, and SQS
Proficiency with commercial SDLC processes, including source code management tools like GitHub

Benefits

Pre-IPO stock options (tax-advantaged ISOs)
Competitive base salary: USD 80,000 to 125,000 per year
Medical, dental, and vision insurance: 100% of premiums for employees, 85% for dependents
Generous paid time off and holidays
401(k) Plan
Inclusive, tight, mission-driven company culture

Location: Issaquah, WA (hybrid). Minimum experience: 1 year.

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Software Engineer Support Jobs

Engineer, Premier Technical Support

Jr Software Development / Tech Support Engineer

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