Software Licensing Support Jobs

1 job found

2d ago

National Help Desk Specialist

Sharp Electronics Kingsport, TN 🇺🇸 Remote

Kingsport, TN

2d ago

$50k - $70k/yr Full time Active Directory Application Support Backup Management

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Job Description

National Help Desk Specialist role with Sharp Electronics, supporting end-user IT across remote and on-site environments in Kingsport, TN, with a yearly salary between USD 49,800 and 69,740.

Responsibilities

Receive calls and open tickets to resolve issues or escalate as needed
Monitor backup offerings and escalate alerts when necessary
Manage licensing for National Helpdesk offerings
Troubleshoot, monitor, and maintain client computers and desktop applications
Support current Windows operating system versions
Maintain and troubleshoot LAN and WAN networks
Maintain and troubleshoot Microsoft Windows Server environments
Troubleshoot Microsoft Azure technologies
Provide day-to-day technical guidance and assistance to customers
Support current Microsoft Office suites
Escalate unresolved issues through appropriate internal channels
Perform desktop imaging and provisioning for customers
Demonstrate motivation and collaborate effectively in a team setting
Deliver excellent customer service
Translate complex technical terms into clear, layman terms for customers
Occasional weekend work may be required, including remote server updates

Requirements

3 to 5 years of hands-on technical support experience
Microsoft Desktop Certification highly preferred; strong communication skills required
Experience with current Windows operating systems
Remote configuration of smartphones for various email systems preferred
Experience with local and network printers preferred
Basic Windows server administration preferred
LAN/WAN experience with troubleshooting on switches, routers, and firewalls preferred
Familiarity with email server and spam filtering technology preferred
Exceptional communication skills
Energetic, self-motivated, and capable of working well in a team
Ability to work remotely and/or onsite as needed
More than 2 years in hands-on IT roles within business environments
SAN experience is a plus

Technologies

Windows
Windows Server
Azure
Microsoft Office Suites
SAN (Storage Area Network)

Benefits

Comprehensive health, dental, and vision insurance
401(k) retirement plan with competitive employer match
Employee Assistance Program with life and disability insurance
Wellness program
Training, professional development, and mentorship opportunities
Voluntary insurance benefits including auto, home, ID protection, and legal services
A dynamic, innovation-driven culture with emphasis on diversity and continuous improvement

About Sharp Business Systems

Sharp Business Systems (SBS) is the direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the Simply Smarter Office strategy, Sharp Electronics offers a range of innovative technologies and services—from AQUOS interactive display panels and a printers portfolio to a proven suite of managed IT services.

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