Software Licensing

Software Licensing Support Jobs

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Today

Software Licensing Help Desk Specialist

Empower AI Inc. Remote 🌍 Remote

Remote

Today

$22 - $33/hr Full time End User Support Help Desk Help Desk Support

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Job Description

Empower AI Inc. is seeking a Software Licensing Help Desk Specialist to support software licensing operations in a fully remote environment. In this role, you will be the point of contact for licensing-related service requests, help coordinate with stakeholders and resellers, and keep license keys and internal tools accurate as software contracts and entitlements evolve.

What You’ll Do

Monitor the software licensing mailbox and respond to all incoming requests.
Process licensing service requests while meeting set performance standards, ensuring required user, machine, and product details are complete and properly documented.
Collaborate with end users to communicate software standards and support compliant licensing practices.
Create, or assist with creating, software and asset management and change management requests to update standards or request exceptions for special requirements.
Assist end user software requests by routing tickets to the appropriate stakeholders and partnering with resellers to obtain licensing information as needed.
Coordinate with sites to capture details for complex software deliveries and ensure order resolution.
Support troubleshooting and resolution of IT service request issues that arise from software orders.
Develop and update internal tools used to manage software contracts as products on those contracts change.
Maintain license keys and install packages for software, providing updates to both end users and enterprise software distribution groups.
Provide license keys and install packages to end users and provisioning support personnel as required.

What You Bring

Working knowledge of fundamental concepts, processes, practices, and procedures for technical assignments.
Ability to perform tasks using practical experience and training, with work completed under supervision.
Technical assistance experience for computer users.
Ability to answer questions and resolve computer problems in person, by telephone, or electronically.
Support experience related to computer hardware and software, including printing and installations.
Proven ability to work independently in a full and/or partial remote setting with limited supervision, including the capability to supervise or lead others.
Strong oral and written communication skills across all staff levels and with clients.
Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments, using practical experience and training to determine how to complete work.
Remote work experience that reflects time management and self discipline, alongside a cultural change management and Agile mindset.

Remote Work and Physical Requirements

Maintain a safe home workspace free from safety hazards and in line with information security policies.
Communicate verbally via phone or video chat and write clearly and succinctly, primarily using a keyboard.
Join meetings on camera with coworkers and government partners via video chat while protecting proprietary company and customer information consistent with information security expectations.
Be able to view computer screens and sit for extended periods.
Travel is not required.

Education and Experience

High school diploma
0 - 5 years of experience

Location: Remote

Pay: USD 22 - 33 per hour

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2mo ago

National Help Desk Specialist

Sharp Electronics Kingsport, TN 🇺🇸 Remote

Kingsport, TN

2mo ago Closed

$50k - $70k/yr Full time Active Directory Application Support Backup Management

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

National Help Desk Specialist role with Sharp Electronics, supporting end-user IT across remote and on-site environments in Kingsport, TN, with a yearly salary between USD 49,800 and 69,740.

Responsibilities

Receive calls and open tickets to resolve issues or escalate as needed
Monitor backup offerings and escalate alerts when necessary
Manage licensing for National Helpdesk offerings
Troubleshoot, monitor, and maintain client computers and desktop applications
Support current Windows operating system versions
Maintain and troubleshoot LAN and WAN networks
Maintain and troubleshoot Microsoft Windows Server environments
Troubleshoot Microsoft Azure technologies
Provide day-to-day technical guidance and assistance to customers
Support current Microsoft Office suites
Escalate unresolved issues through appropriate internal channels
Perform desktop imaging and provisioning for customers
Demonstrate motivation and collaborate effectively in a team setting
Deliver excellent customer service
Translate complex technical terms into clear, layman terms for customers
Occasional weekend work may be required, including remote server updates

Requirements

3 to 5 years of hands-on technical support experience
Microsoft Desktop Certification highly preferred; strong communication skills required
Experience with current Windows operating systems
Remote configuration of smartphones for various email systems preferred
Experience with local and network printers preferred
Basic Windows server administration preferred
LAN/WAN experience with troubleshooting on switches, routers, and firewalls preferred
Familiarity with email server and spam filtering technology preferred
Exceptional communication skills
Energetic, self-motivated, and capable of working well in a team
Ability to work remotely and/or onsite as needed
More than 2 years in hands-on IT roles within business environments
SAN experience is a plus

Technologies

Windows
Windows Server
Azure
Microsoft Office Suites
SAN (Storage Area Network)

Benefits

Comprehensive health, dental, and vision insurance
401(k) retirement plan with competitive employer match
Employee Assistance Program with life and disability insurance
Wellness program
Training, professional development, and mentorship opportunities
Voluntary insurance benefits including auto, home, ID protection, and legal services
A dynamic, innovation-driven culture with emphasis on diversity and continuous improvement

About Sharp Business Systems

Sharp Business Systems (SBS) is the direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the Simply Smarter Office strategy, Sharp Electronics offers a range of innovative technologies and services—from AQUOS interactive display panels and a printers portfolio to a proven suite of managed IT services.

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Software Licensing Support Jobs

Software Licensing Help Desk Specialist

National Help Desk Specialist

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