National Help Desk Specialist

National Help Desk Specialist role with Sharp Electronics, supporting end-user IT across remote and on-site environments in Kingsport, TN, with a yearly salary between USD 49,800 and 69,740.

Responsibilities

• Receive calls and open tickets to resolve issues or escalate as needed
• Monitor backup offerings and escalate alerts when necessary
• Manage licensing for National Helpdesk offerings
• Troubleshoot, monitor, and maintain client computers and desktop applications
• Support current Windows operating system versions
• Maintain and troubleshoot LAN and WAN networks
• Maintain and troubleshoot Microsoft Windows Server environments
• Troubleshoot Microsoft Azure technologies
• Provide day-to-day technical guidance and assistance to customers
• Support current Microsoft Office suites
• Escalate unresolved issues through appropriate internal channels
• Perform desktop imaging and provisioning for customers
• Demonstrate motivation and collaborate effectively in a team setting
• Deliver excellent customer service
• Translate complex technical terms into clear, layman terms for customers
• Occasional weekend work may be required, including remote server updates

Requirements

• 3 to 5 years of hands-on technical support experience
• Microsoft Desktop Certification highly preferred; strong communication skills required
• Experience with current Windows operating systems
• Remote configuration of smartphones for various email systems preferred
• Experience with local and network printers preferred
• Basic Windows server administration preferred
• LAN/WAN experience with troubleshooting on switches, routers, and firewalls preferred
• Familiarity with email server and spam filtering technology preferred
• Exceptional communication skills
• Energetic, self-motivated, and capable of working well in a team
• Ability to work remotely and/or onsite as needed
• More than 2 years in hands-on IT roles within business environments
• SAN experience is a plus

Technologies

• Windows
• Windows Server
• Azure
• Microsoft Office Suites
• SAN (Storage Area Network)

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with competitive employer match
• Employee Assistance Program with life and disability insurance
• Wellness program
• Training, professional development, and mentorship opportunities
• Voluntary insurance benefits including auto, home, ID protection, and legal services
• A dynamic, innovation-driven culture with emphasis on diversity and continuous improvement

About Sharp Business Systems

Sharp Business Systems (SBS) is the direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the Simply Smarter Office strategy, Sharp Electronics offers a range of innovative technologies and services—from AQUOS interactive display panels and a printers portfolio to a proven suite of managed IT services.