Solaris Support Jobs

1 job found

9d ago

Help Desk Analyst II

Amentum Colorado Springs, CO

Colorado Springs, CO

9d ago

$68k - $73k/yr Full time Computer Skills Customer Service Customer Support

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Job Description

On-site Help Desk Analyst II delivering IT support for NORAD systems at Cheyenne Mountain, in Colorado Springs, with 24x7 shift coverage and Remedy ticketing, coordinating with government customers under Top Secret with SCI eligibility, and a salary range of USD 68,000 - 73,000 per year.

Responsibilities

Maintain strong relationships between government active duty and civilian customers and our contractor team.
Use Remedy and similar ticketing tools to log, assign, and close trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
Initiate, track, update, review, and close actions in Remedy.
Manually handle, review and edit messages, and operate intercepts and equipment as required.
Recall service messages, and monitor systems to maintain continuous system availability.
Analyze logs, detect errors, perform fault corrections, route data lines as needed, and intercept or retrieve messages.
Perform startups, reboots, server swaps, and shutdowns of systems.
Report job status to MDC leaders.
Support the customer’s annual exercises, planned monthly relocations, and unplanned real-world events.
Fulfill additional duties to support the 21CS mission.

Requirements

Active Top Secret Clearance with SCI eligibility
1 year or more of direct experience
2 years or more of general work history
High School diploma or GED
Able to complete MDC crew qualification within 60 days of hire
Experience handling and protecting highly classified information, data, and systems
Flexible shifts including days, nights, weekends, and holidays
Reliable all-weather transportation and ability to remain on site for extended periods during emergencies and operations readiness exercises (drills)

Technologies

Remedy
Solaris
Unix
Linux

Benefits

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Our NORAD Operations Group

Operations, maintenance, and sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space
Mitigation of orbital conflicts
Threat warnings and control from airborne, land-based, and space-based systems for threat activities
Operations and maintenance of classified communications
Software development and integration

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