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Help Desk Technical Support Specialist

myCRE, Inc San Diego, CA

San Diego, CA

Today

$50k - $70k/yr Full time Active Directory Application Support Av Support

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Job Description

Help Desk Technical Support Specialist based onsite in San Diego, CA, builds, maintains, and troubleshoots client networks while delivering remote and field support as part of the Managed Services team.

Responsibilities

Answer client inquiries via phone, email, or remote channels and deliver timely support.
Provide prompt remote assistance to managed service clients using remote control software.
Execute field support on a scheduled or as-needed basis; ensure vehicle is roadworthy and insured; mileage reimbursement provided.
Conduct scheduled maintenance and monitoring tasks, including backups, Windows updates, antivirus updates, mailbox checks, and resource assessments, alongside user issues as assigned.
Take ownership of issues to completion to ensure client satisfaction.
Troubleshoot and resolve problems with third-party applications and network connectivity.
Participate in on-call rotations; some projects may require weekend or evening work.
Document and update client network and application details in myCRE’s documentation system.
Communicate effectively and collaborate within a team environment.
Track daily billable work in the ticketing system.

Requirements

High School diploma or GED is required; higher education is a plus.
Minimum 2 years of technical support experience; MSP experience is preferred.
Ability to lift up to 50 lbs with assistance and carry 25-30 lbs on occasion.

Technologies

Remote control software
Windows Desktop Environment
Windows Server Administration
Active Directory
Client VPN installation and support
Desktop AV and anti-malware administration and resolution
Microsoft Office and Microsoft O365 Support
On-Premises Exchange
Backup & Recovery Procedures
VMware, ProxMox, Hyper-V
SSL Certificates
DNS troubleshooting
Apple products
Mobile Device Support
Service Desk ticketing systems
myCRE’s documentation system

Benefits

Health insurance
Vision insurance
Dental insurance
401k with matching

Preferred Skills

2 or more years supporting Windows Desktop Environment
Experience with Windows Server Administration
Working knowledge of Active Directory
Client VPN installation and support
Desktop AV and anti-malware administration and resolution
Experience with Microsoft Office and Microsoft O365 Support
Experience with On-Premises Exchange helpful
Experience with Backup & Recovery Procedures
Experience with VMware, ProxMox or Hyper-V preferred
Basic understanding of network troubleshooting techniques
Familiarity with SSL Certificates, DNS troubleshooting
Familiarity with Apple products helpful but not required
Mobile Device Support helpful
Previous experience with Service Desk ticketing systems a plus but not required

Job Type

Full-time

Pay

USD 50,000 - 70,000 per year. Salary will be commensurate with experience.

References

References will be requested.

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