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IT Support Specialist

Clearwater Analytics, LLC Boise, ID

Boise, ID

Today

Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Clearwater Analytics, LLC is looking for an IT Support Specialist to join the Boise, Idaho onsite team. As the first point of contact for more than 700 employees, you’ll troubleshoot day-to-day tech issues, configure equipment, and support hardware, Microsoft 365, and device management to keep workflows humming.

Responsibilities

Address help desk tickets and in-person requests from office staff
Diagnose and fix hardware and software issues on Windows and macOS devices
Escalate complex problems to senior teammates and ensure timely resolution
Maintain clear ticket status updates for users and management
Image, configure, and deploy laptops and workstations for new hires
Perform basic hardware repairs (RAM, hard drives, peripherals)
Unbox, inventory, and asset-tag incoming equipment
Set up displays, AV gear, and standing desks
Onboard devices using Windows Autopilot and Microsoft Intune
Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
Support basic Exchange/M365 tasks such as shared mailboxes and distribution lists
Keep knowledge base articles and SOPs accurate and up to date
Document recurring issues and contribute to process improvements

Requirements

1–2 years of experience in IT support, help desk, or a related role (internships and coursework count)
Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
Basic understanding of Active Directory, Azure / Entra ID and user account management
Comfort with setting up and troubleshooting hardware
Strong communication skills and a customer-first attitude
Organized, reliable, and able to juggle multiple requests
Ability to lift up to 50 lbs

Technologies

Windows 10/11
MAC OS
Microsoft 365
Outlook
Teams
SharePoint
Windows Autopilot
Microsoft Intune
Active Directory
Azure / Entra ID
Exchange
PowerShell
Terminal
Jamf

Benefits

Competitive medical, dental, vision, and life insurance
401(k) with company match
Work from anywhere up to 3 weeks per year
Maternity and paternity leave
PTO plus Volunteer Time Off

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