Tier 1 Tier 2 Support Jobs

1 job found

Today

Help Desk Admin

Boulder Medical Center Boulder, CO

Boulder, CO

Today

$27 - $33/hr Full time Help Desk Support Information Technology (IT) IT Services

Apply Now

Job Description

Boulder Medical Center is hiring an in-person Help Desk Admin for a full-time role supporting help desk requests and IT troubleshooting across clinic locations in Boulder County. This Monday through Friday position includes Tier 1 and Tier 2 support, with a focus on EHR and desktop technology issues, inventory upkeep, and contributing to ongoing IT projects and on-call rotations.

Key Responsibilities

Handle Tier 1 and Tier 2 help desk requests involving hardware, software, laptops, tablets, and related peripherals.
Support PBX requests, including help for 3cx related issues for clients.
Provide troubleshooting expertise for EHR software and basic desktop hardware.
Maintain hardware and software inventory for BMC computers, tablets, laptops, and servers.
Participate in the configuration and installation of workstation and server operating systems and applications.
Perform technical review and analysis, recommending technology solutions and direction as needed.
Support printing issues.
Participate in on-call rotations based on the medical center’s needs.
Work with other IT team members on projects such as patching, network expansion, network routing and switching, telephony, and infrastructure.

Requirements

2+ years of experience.
Self-starter who can prioritize and execute tasks, meet deadlines, and work independently within a small team.
Ability to define problems, collect data, establish facts, and draw valid conclusions during problem solving.
Capability to manage constantly changing priorities in a complex environment.
Advanced level knowledge of Microsoft operating systems, back-office solutions, and related tools.
Working knowledge of Cisco networking, VMWare, Citrix, and SAN technologies is strongly desired.
Excellent verbal and written communication skills.
Patience and flexibility when responding to end-user needs and requests.

Technologies

Microsoft operating systems
EHR software
3cx
Cisco networking
VMWare
Citrix
SAN technologies

Benefits

Medical / dental / vision coverage for full-time employees
Flexible spending
Company-paid life insurance
Several voluntary benefit options
401(k)
Paid Time Off (PTO)
Six (6) paid holidays annually

Schedule: Day shift, Monday through Friday (40 hours/week). Compensation: USD 27–33 per hour. Location: Boulder, CO (onsite).

View full job page →

Get Tier 1 Tier 2 Support Jobs alerts

New Tier 1 Tier 2 Support Jobs, daily.