Help Desk Admin

Boulder Medical Center is hiring an in-person Help Desk Admin for a full-time role supporting help desk requests and IT troubleshooting across clinic locations in Boulder County. This Monday through Friday position includes Tier 1 and Tier 2 support, with a focus on EHR and desktop technology issues, inventory upkeep, and contributing to ongoing IT projects and on-call rotations.

Key Responsibilities

• Handle Tier 1 and Tier 2 help desk requests involving hardware, software, laptops, tablets, and related peripherals.
• Support PBX requests, including help for 3cx related issues for clients.
• Provide troubleshooting expertise for EHR software and basic desktop hardware.
• Maintain hardware and software inventory for BMC computers, tablets, laptops, and servers.
• Participate in the configuration and installation of workstation and server operating systems and applications.
• Perform technical review and analysis, recommending technology solutions and direction as needed.
• Support printing issues.
• Participate in on-call rotations based on the medical center’s needs.
• Work with other IT team members on projects such as patching, network expansion, network routing and switching, telephony, and infrastructure.

Requirements

• 2+ years of experience.
• Self-starter who can prioritize and execute tasks, meet deadlines, and work independently within a small team.
• Ability to define problems, collect data, establish facts, and draw valid conclusions during problem solving.
• Capability to manage constantly changing priorities in a complex environment.
• Advanced level knowledge of Microsoft operating systems, back-office solutions, and related tools.
• Working knowledge of Cisco networking, VMWare, Citrix, and SAN technologies is strongly desired.
• Excellent verbal and written communication skills.
• Patience and flexibility when responding to end-user needs and requests.

Technologies

• Microsoft operating systems
• EHR software
• 3cx
• Cisco networking
• VMWare
• Citrix
• SAN technologies

Benefits

• Medical / dental / vision coverage for full-time employees
• Flexible spending
• Company-paid life insurance
• Several voluntary benefit options
• 401(k)
• Paid Time Off (PTO)
• Six (6) paid holidays annually

Schedule: Day shift, Monday through Friday (40 hours/week). Compensation: USD 27–33 per hour. Location: Boulder, CO (onsite).