Support Jobs in Boulder, CO

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2mo ago

Technical Support Specialist 2

Garmin International, Inc. Boulder, CO

Boulder, CO

2mo ago Closed

$25 - $37/hr Full time Active Directory Adaxes Azure DevOps

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

This full-time Technical Support Specialist 2 role in Boulder, CO provides first and second level end-user IT support with moderately complex troubleshooting, resolution, or escalation.

Responsibilities

Install, maintain, and support desktop technologies including desktops, laptops, phones, monitors, and printers; assist with network printer system maintenance
Research, resolve, and respond to questions received via telephone, e-mail, walk-ins, and callbacks across company sites in line with current procedures to share knowledge and boost user satisfaction
Acquire and maintain current knowledge of relevant product offerings and support policies to deliver technically accurate solutions
Monitor conference room performance and maintenance schedules
Manage and implement initiatives or change controls
Make recommendations for component level improvements
Identify interdependencies within system and application components
Create work instructions and knowledge articles
Demonstrate proficient use and understanding of standards and procedures
Provide reliable solutions using solid problem solving techniques, including root cause analysis and corrective actions
Mentor less experienced IT Specialists (IT Specialist 1)
Work after hours in an on-call capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams

Requirements

A minimum of 4 years IT or technical experience and coursework toward a degree in IT or a related discipline
Excellent academics, with a cumulative GPA of 3.0 or higher as a general guideline
Moderate familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
Strong verbal, written, and interpersonal communication skills

Technologies

Active Directory, Adaxes, Jira, Azure DevOps (ADO)

Benefits

Garmin Benefits

Overview

This full-time Technical Support Specialist 2 position is based in Boulder, CO. The role focuses on delivering first and second level end-user IT support, addressing user needs and alerts through moderately complex troubleshooting, resolution, or escalation steps.

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