Boulder, CO

Support Jobs in Boulder, CO

6 jobs found

Include remote jobs

3d ago

Operations Support Help Desk

ASRC Federal Boulder, CO

Boulder, CO

3d ago

$57k - $77k/yr Full time Application Support Atlassian End User Support

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Job Description

Operations Support Help Desk supports the Office of Space Commerce’s TraCSS Operations Center in Boulder, CO through operational issue response, technical troubleshooting support, and communication workflows.

Responsibilities

Respond to operational issues tied to space traffic coordination and to technical issues affecting the OSC Operations Center or TraCSS to maintain safety and stability of the space operating environment.
Provide TraCSS user support by troubleshooting technical problems encountered during operations.
Monitor TraCSS operational communication channels, including phone, email, and messaging, to track and address incoming support requests.
Create and review tickets documenting user requests and issues.
Coordinate escalation of tickets/problems to appropriate groups for response or resolution, including:
- Operations Support Orbit Analyst and Data Monitors
- Engineering
- Outreach support
- IT support
- System Integrator contractors
- Presentation Layer contractors
- Various other partners
Draft and deliver TraCSS status notifications to users.

Requirements

Bachelor’s degree and 0–2 years of experience in a related or applicable field, or an equivalent combination of education and experience.
Ability to work independently, perform problem solving, and manage multiple priorities in a fast-paced environment.
Experience using Jira, Jira Service Management, Confluence, Bitbucket, and other Atlassian platform tools.

Technologies

Jira
Jira Service Management
Confluence
Bitbucket

Benefits

Health care
Dental
Vision
Life insurance
401(k)
Education assistance
Paid time off including PTO
Paid holidays
Any other paid leave required by law

Highly Desired Qualifications

Experience working in support of a U.S. government institution.
Experience performing shift work.
Current DoD, DOC, NOAA, or NASA authorization to work (badge).
Knowledge of space domain awareness / space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM).
Examples of desired knowledge and skill sets may include, but are not limited to:
- Orbital mechanics and astrodynamics
- Common analytical methodologies used in SSA/STC/STM
- Satellite operations
- Conjunction analysis
- Data management

Work Environment and Physical Demands

Work onsite in a typical government office building full time, with situational telework approved as needed.
Support 24/7 operations, 365 days/year, which requires shift work.
Occasional deadlines or operational conditions may require non-standard or longer hours or additional onsite support.
Infrequent travel required.
Place of performance: NOAA Facility at the DOC David Skaggs Research Center (DSRC) in Boulder, CO.

Location: Boulder, CO (onsite) | Salary: USD 57,000 - 77,000 per year

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24d ago

Help Desk Technician - Tier 1

SciTec Boulder, CO

Boulder, CO

24d ago

$57k - $70k/yr Full time Active Directory Customer Service End User Support

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Job Description

SciTec is seeking a Help Desk Technician - Tier 1 to support end users in Boulder, Colorado (onsite). This role focuses on resolving IT support tickets, deploying and maintaining end-user hardware and software, applying security standards, and documenting technical issues for escalation when needed.

Location and Compensation

Location: Boulder, CO (onsite)
Pay range: USD 57,000 - 70,000 per year

Key Responsibilities

Manage assigned support tickets in Jira Service Management (JSM), prioritize requests, and keep users informed through resolution.
Deploy and maintain end-user hardware and software by evaluating new equipment and applications, verifying compatibility, and maintaining accurate inventory records.
Provide guidance to users on IT procedures and effective use of company technology.
Diagnose technical issues, document troubleshooting steps, and escalate items requiring additional expertise or access.
Maintain support documentation and contribute solutions to the IT knowledge base.
Apply established security standards and procedures, monitor security certificates, help prevent data loss, and assist with scheduled maintenance.
Coordinate with the broader IT team by reporting project progress and identifying project issues that need resolution.
Perform other duties as assigned.

Required Qualifications

Proficiency in Linux command line.
Good understanding of computer systems, operating systems (Windows 10 & 11, RHEL), software, and devices.
Ability to communicate effectively with customers verbally and in writing.
Patient, friendly approach with a commitment to excellent customer service.
Ability to diagnose and resolve basic computer technical issues and provide clear, step-by-step instructions.
Ability to read and interpret code.
Versatility and flexibility in a dynamic environment with rapidly changing priorities.
Team-oriented mindset, including willingness to help others and collaborate.
Ability to independently research and troubleshoot issues.
Ability to obtain and maintain a DoD security clearance.
Detail oriented.

Preferred Qualifications

An Associate’s or Bachelor’s degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience.
Experience with Active Directory.
Familiarity with cloud computing and network administration (e.g., Azure, AWS, firewalls, VPN, DNS).
Experience with RHEL Linux.
CompTIA certifications (A+, Linux+, Security+, Network+).

Technologies and Tools

Jira Service Management (JSM)
Linux and Linux command line
Windows 10 and Windows 11
RHEL
DNS, Active Directory, Azure, AWS
Firewalls and VPN

Day-to-Day Examples

Image a workstation, install required applications, and set up the user’s desk equipment.
Reset a password or investigate a login failure or application access issue.
Troubleshoot a slow computer, a hardware fault, or a printer that is not responding.
Investigate DNS and network connectivity issues and gather diagnostic information for escalation when needed.
Create or update email distribution lists and verify requested membership changes.
Install software updates, verify application functionality, and update equipment records when devices are deployed or moved.

Security and Citizenship Notice

SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. U.S. citizenship is required to obtain and keep a security clearance, and applicants that do not meet these requirements will not be considered. Applicants will need to obtain and maintain a DoD security clearance.

Benefits

401K: 4% Safe Harbor match
Medical insurance: 100% company paid HSA, with a choice of 2 buy-up options
Dental insurance: 80% company paid
Vision insurance: 100% company paid
Life insurance: 100% company paid
Long-term Disability insurance: 100% company paid
Hospital Indemnity insurance: 100% company paid
Voluntary Accident and Critical Illness insurance
Short-term Disability insurance
Annual Profit-Sharing Plan
Discretionary Performance Bonus
Paid Parental Leave
Generous Paid Time Off, including Holiday, Vacation, and Sick Pay
Flexible Work Hours

Physical Requirements

Ability to work (standing or sitting) at a computer for long periods of time.
Ability to kneel and crawl when necessary to set up workstations and server racks (for example, plugging wires into walls).
Ability to lift and handle desktops, laptops, printers, and accessories to deploy or service equipment, up to 50 lbs.

Candidate Information

In materials you submit, Colorado residents may redact or remove age-identifying information such as age and date of birth, and will not be penalized for doing so.

Offer Considerations

SciTec considers several factors when extending an offer of employment, including but not limited to the role and associated responsibilities, a candidate’s work experience, education/training, and key skills. This is not a guarantee of compensation.

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1mo ago

Technical Support Engineer, Sr. Engineer

Synopsys Boulder, CO

Boulder, CO

1mo ago Closed

$76k - $114k/yr Full time Electrical Engineering Senior Ansys Aedt

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

As a Senior Technical Support Engineer, you will help customers and channel partners get the most from Ansys electronics simulation tools. Synopsys is focused on turning real-world engineering challenges into faster resolutions and better product quality, and this role sits at the center of that feedback loop.

Location: Boulder, CO (onsite). Compensation: USD 76,000 - 114,000 per year. Education: Bachelor’s degree in Electrical Engineering, Computer Engineering, Physics, or related field.

What you’ll do

Provide technical support for electronics and electromagnetics simulation using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit
Troubleshoot moderately complex simulation issues, including signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis
Partner with customers and channel partners to understand technical requirements and recommend workflows aligned with their design objectives
Document product improvement opportunities, submit defect reports to development teams, verify fixes, and participate in field testing of new software releases
Evaluate new software releases using real customer use cases and industrial applications to support release readiness
Contribute to internal knowledge bases, technical documentation, and enablement content for the broader support team and customer base
Share customer feedback, workflow insights, and technical needs with product development and field teams to improve product quality and usability
Support successful adoption of Ansys simulation tools to reduce time to resolution and increase customer confidence
Surface real-world workflows and pain points that inform product development priorities and roadmap decisions
Improve product quality by identifying, documenting, and verifying fixes for defects and usability issues before wider release
Strengthen customer relationships through clear, practical guidance that addresses engineering challenges and builds trust in the toolset
Contribute to scalable customer excellence processes and an expanding knowledge base

What you bring

Bachelor’s degree in Electrical Engineering, Computer Engineering, Physics, or related field, with coursework or focus in high-frequency electromagnetics (Master’s degree is a plus)
Hands-on experience with Ansys HFSS, SIwave, or comparable CAE, CAD, or EDA simulation tools (or competitor equivalent)
Working knowledge in one or more areas: signal integrity, power integrity, crosstalk analysis, impedance simulations, or eye-diagram analysis
Understanding of circuit-level and timing analysis for signal integrity applications, including relevant compliance standards and design considerations
Experience with package, PCB, or connector design workflows and supporting engineering processes
Familiarity with microwave and antenna fundamentals, including S-parameters, wave propagation, and scattering analysis
U.S. work authorization required; U.S. citizenship preferred where required by customer, export control, or government contract requirements
Ability to take a vague description of a simulation problem, ask the right follow-up questions, and narrow to a reproducible issue or workflow misunderstanding
Strong organization across multiple open cases, with follow-through and appropriate escalation
Clear written communication for defect documentation, workaround explanations, and feedback summaries for product managers
Comfort working with guidance from senior engineers and an interest in building technical depth and customer-facing skills
Ability to travel domestically up to 10% of the time for customer visits, training, or team meetings

Tools and technical focus

Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, AEDT Circuit
S-parameters, eye diagrams

Benefits

Comprehensive range of health, wellness, and financial benefits
Annual bonus, equity, and other discretionary bonuses (may be eligible)
Competitive total rewards package
Base salary range across the U.S.

This position may be based at any Synopsys/Legacy Ansys U.S. office location. Candidates residing near or willing to work from a Synopsys office within the United States are encouraged to apply, including those willing to relocate.

Your recruiter will share more about the team structure and mission during the interview process.

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2mo ago

IT Specialist – Service Desk Support and Systems Administrator

Lynker Corporation Boulder, CO

Boulder, CO

2mo ago Closed

$75k - $89k/yr Contract Active Directory End User Support Endpoint Encryption

This position is no longer accepting applications (closed Sep 23, 2026).

Job Description

Lynker Corporation offers a hybrid Boulder, CO opportunity delivering critical support in a mission-focused environment. This contract IT Specialist role blends service desk impact with hands-on systems administration, helping keep user technology reliable and secure around the clock. Compensation ranges from USD 75,000 to 89,000 annually, with benefits that include comprehensive healthcare at no monthly cost, paid time off, retirement support, and learning resources to support long-term growth.

What you’ll do

Identify, troubleshoot, and resolve technical issues reported by users across workstations, laptops, mobile devices, and peripherals.
Handle advanced Service Desk tickets in line with defined SLAs, supporting high customer satisfaction.
Manage user identities with advanced support for Active Directory and Google Workspace, including permissions, groups, and multi-factor authentication (MFA).
Perform Windows client and server patching, upgrades, imaging, and configuration management.
Coordinate provisioning for desktops, laptops, and mobile devices, including endpoint security and configuration management agent installation using NBFS, MAAS360, and Manage Engine.
Support the Space Weather Forecast Office (SWFO) by maintaining National Critical Systems (NCS) and Business Enterprise System (BES) desktops, laptops, and telephony platforms to support 24/7 operational availability.
Manage IT assets including inventory control, labeling, tracking, receiving, sanitization, decommissioning, and reporting of service-tagged equipment.
Provide training and advanced guidance on system access, platform and OS usage, cybersecurity, and best practices.
Install and support networked audio/visual systems for conference rooms, including cameras, projection devices, networked computers, and telephony.
Assist senior system administrators with network authentication, server troubleshooting, and support for security audits.
Research and develop technical specifications, provide cost quotes, and validate equipment orders for procurement support.
Support physical movement, deployment, and decommissioning of hardware assets, assisting with inventory tracking and asset audits.
Follow documented procedures and apply good judgment to complete tasks independently or under general guidance.

What you bring

Bachelor’s degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics from an accredited institution, plus at least 3 years of experience in related areas.
3+ years of progressively responsible experience providing IT helpdesk support and systems administration in a Windows environment.
Strong working knowledge of Windows (including Windows 10/11 and prior), Microsoft Office Suite, and endpoint configuration management and security tools.
Experience with endpoint encryption, MFA, and IT security compliance practices.
Ability to troubleshoot hardware, software, desktop deployment, and network connectivity.
Familiarity with Service Desk trouble-ticketing systems and escalation workflows.
Professional, courteous communication and customer service skills supporting users ranging from entry-level to scientists and senior executives.
Must be a U.S. Citizen or Green Card Holder to qualify.
(U.S. Citizen must live in the U.S. for 3-5 years prior to application) (please indicate in your cover letter).

Tools and technologies you’ll work with

Active Directory, Google Workspace, MFA
Windows 10/11, Microsoft Office Suite
NBFS, MAAS360, Manage Engine
VOIP telephony, National Critical Systems (NCS), Business Enterprise System (BES)
Service Desk trouble-ticketing systems
Endpoint encryption and endpoint configuration management and security tools

Benefits and support

Comprehensive healthcare for the employee at no monthly cost, covering medical, prescription drug, dental, and vision
Personal Time Off (PTO) plus paid holidays
Highly competitive compensation calibrated against industry and location benchmarks
401(k) retirement plan with company-matching
Employee Stock Ownership Plan (ESOP) (company ownership)
Flexible spending accounts
Employee assistance program (EAP)
Short- and long-term disability and life and accident insurance
Tuition assistance / training / workforce improvement reimbursement per year
Spot bonuses for exceptional performance and annual employee recognition awards with bonuses
Employee Referral Program
Free centralized, self-directed Learning Management System and personalized career growth plans for every employee

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2mo ago

Help Desk / IT Support Analyst

dataNet IT Boulder, CO

Boulder, CO

2mo ago Closed

Full time Active Directory Application Support Cloud

This position is no longer accepting applications (closed Sep 21, 2026).

Job Description

Hands-on Help Desk and IT Support Analyst role in a biopharmaceutical setting focused on end-user technology and Microsoft 365 support.

Responsibilities

Deliver desk-side and end-user support for hardware, software, network, VoIP, and mobile devices.
Troubleshoot and support Microsoft 365, Exchange Online, Active Directory, Azure, and Windows environments.
Configure and troubleshoot company-owned iOS/mobile devices and enterprise applications.
Handle incidents and service requests using an ITSM/ticketing system, with a focus on meeting SLAs.
Support conference room AV, printers, desktop imaging, application deployment, and hardware installations.
Assist with IT initiatives including application implementations, equipment decommissioning, and process improvements.
Create and maintain IT documentation and knowledge-base materials.
Coordinate with internal IT teams and external vendors to resolve issues and deploy solutions.
Provide training and mentoring to end users and new helpdesk technicians.
Participate in an occasional weekend on-call rotation.

Requirements

3+ years of relevant IT/application support experience.
Strong experience supporting PC/desktop and mobile devices.
Strong Microsoft 365 troubleshooting and support skills.
Experience with Active Directory, Azure, Exchange Online, and Windows.
Experience in a pharmaceutical, biotechnology, healthcare, or other regulated environment is strongly preferred.
Excellent troubleshooting, communication, customer service, and problem-solving skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Associate's or Bachelor's degree in Computer Science, IT, or equivalent experience.

Tools & Technologies

Microsoft 365, Exchange Online, Active Directory, Azure, Windows
iOS, MDM, ITSM/ticketing system
Automox, SmartDeploy, FreshService, Trellix
Software deployment tools
TCP/IP, DNS, DHCP, VPN

Preferred

Experience with MDM, Automox, SmartDeploy, FreshService, Trellix, and software deployment tools.
Basic networking knowledge including TCP/IP, DNS, DHCP, and VPN.

Location: Boulder, CO (onsite)

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5mo ago

Technical Support Specialist 2

Garmin International, Inc. Boulder, CO

Boulder, CO

5mo ago Closed

$25 - $37/hr Full time Active Directory Adaxes Azure DevOps

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

This full-time Technical Support Specialist 2 role in Boulder, CO provides first and second level end-user IT support with moderately complex troubleshooting, resolution, or escalation.

Responsibilities

Install, maintain, and support desktop technologies including desktops, laptops, phones, monitors, and printers; assist with network printer system maintenance
Research, resolve, and respond to questions received via telephone, e-mail, walk-ins, and callbacks across company sites in line with current procedures to share knowledge and boost user satisfaction
Acquire and maintain current knowledge of relevant product offerings and support policies to deliver technically accurate solutions
Monitor conference room performance and maintenance schedules
Manage and implement initiatives or change controls
Make recommendations for component level improvements
Identify interdependencies within system and application components
Create work instructions and knowledge articles
Demonstrate proficient use and understanding of standards and procedures
Provide reliable solutions using solid problem solving techniques, including root cause analysis and corrective actions
Mentor less experienced IT Specialists (IT Specialist 1)
Work after hours in an on-call capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams

Requirements

A minimum of 4 years IT or technical experience and coursework toward a degree in IT or a related discipline
Excellent academics, with a cumulative GPA of 3.0 or higher as a general guideline
Moderate familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
Strong verbal, written, and interpersonal communication skills

Technologies

Active Directory, Adaxes, Jira, Azure DevOps (ADO)

Benefits

Garmin Benefits

Overview

This full-time Technical Support Specialist 2 position is based in Boulder, CO. The role focuses on delivering first and second level end-user IT support, addressing user needs and alerts through moderately complex troubleshooting, resolution, or escalation steps.

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Support Jobs in Boulder, CO

Operations Support Help Desk

Help Desk Technician - Tier 1

Technical Support Engineer, Sr. Engineer

IT Specialist – Service Desk Support and Systems Administrator

Help Desk / IT Support Analyst

Technical Support Specialist 2

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