Treasury Management Support Jobs

1 job found

Today

Cash Management Technical Support Analyst

Mizuho Americas New York, NY

New York, NY

Today

$85k - $95k/yr Full time Computer Skills Customer Service Customer Support

Apply Now

Job Description

The Cash Management Technical Support Analyst role supports customers using GTBA Cash Products, with a focus on onboarding and ongoing maintenance of customer relationships through online channels. The position includes training, troubleshooting, inquiry handling, and participation in related reporting and projects.

Key Responsibilities

Build and maintain strong relationships with internal stakeholders.
Develop practical product knowledge across payments, collections, and information reporting, along with an understanding of the channels used in this role.
Deliver initial customer training for online channel use.
Provide ongoing customer support and troubleshoot issues related to online channels.
Respond promptly to customer inquiries and manage incoming questions using a maintained inquiry log.
Communicate customer issues proactively to relevant stakeholders.
Create and handle customer documentation connected to ongoing servicing activities.
Support product development initiatives, including user testing, as assigned.
Distribute certain monthly reports to customers.
Understand team processes and suggest improvements when applicable.
Perform other assigned duties and project work as required from time to time.

Required Qualifications

Strong verbal and written communication skills.
Business level proficiency in English, if not native.
1+ years of experience with cash management preferred; B2B sales experience will also be considered.
Ability to manage multi-step processes with strong prioritization in a complex, fast-paced environment.
Demonstrated basic problem-solving ability and willingness to take on responsibility.
Interest in learning internal systems, including processes related to company and user registration.
Hands-on, positive, can-do approach to complex internal processes.
Ability to work effectively with staff across all levels and across teams and departments.
Strong experience with Microsoft Office, including PowerPoint and Word, and proficiency in Excel.

Preferred Skills

Japanese language skills preferred; not required if the candidate can show experience succeeding in a multi-cultural environment.
Bachelor’s degree preferred or relevant work experience.

Tools and Technologies

Microsoft PowerPoint
Microsoft Word
Microsoft Excel

Compensation and Location

Location: New York, NY (onsite)
Salary: USD 85,000 - 95,000 per year

Benefits

Discretionary bonus

View full job page →

Get Treasury Management Support Jobs alerts

New Treasury Management Support Jobs, daily.