Venafi Support Jobs

1 job found

1d ago

Senior Technical Support Engineer

Palo Alto Networks Salt Lake City, UT

Salt Lake City, UT

1d ago

$106k - $172k/yr Full time Senior Certificate Management Customer Support

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Job Description

This role provides advanced, customer-facing technical support for Venafi Machine Identity Security and Next Generation Trust Security. You will troubleshoot issues, support deployments, and advise enterprise clients as a technical partner throughout installation and ongoing use.

Key Responsibilities

Deliver advanced technical support for customers purchasing, deploying, and using Next Generation Trust Security or Venafi Machine Identity Security products.
Work closely with Sales and Customer Success teams to support cohesive product and service delivery.
Communicate customer issues, feature requests, and critical escalations in a proactive manner, and document all interactions in the CRM system.
Guide customers through installation, configuration, and customization of Venafi products within their specific IT environments.
Build and maintain strong working relationships with enterprise clients, serving as a trusted technical advisor.

Required Qualifications

5+ years of progressive experience in enterprise technical support engineering.
Strong understanding of Public Key Infrastructure (PKI), digital certificates, including SSL/TLS, and related cryptographic concepts.
Experience administering Linux and/or Windows Server environments, along with knowledge of network troubleshooting fundamentals including TCP/IP, DNS, load balancers, and firewalls.
5+ years experience in Tier 2/Tier 3 enterprise technical support or a similar client-facing engineering role.
Willingness to adopt and use AI assistance tools, predictive troubleshooting playbooks, and automation to improve day-to-day support and drive innovation.

Technologies

Next Generation Trust Security
Venafi Machine Identity Security
Public Key Infrastructure (PKI)
SSL/TLS
Linux
Windows Server
TCP/IP
DNS
Load balancers
Firewalls
CRM

Compensation

Compensation depends on qualifications, experience, and work location.
Starting base salary range (non-sales roles) or base salary plus commission target (sales/commissioned roles) is expected to be $106,100.00 - $171,600.00/yr for candidates who receive an offer at the posted level.
Offered compensation may also include restricted stock units and a bonus.

Work Location and Employment Information

Location: Salt Lake City, UT (onsite)
Immigration Sponsorship: No

Company Commitment

Palo Alto Networks is committed to providing reasonable accommodations for all qualified individuals with a disability.
Palo Alto Networks is an equal opportunity employer.
All information is kept confidential according to EEO guidelines.
The company describes itself as trailblazers who dream big, take risks, and challenge cybersecurity status quo.

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