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1mo ago

Microcomputer Technical Support Specialist

Erie 1 BOCES West Seneca, NY 🇺🇸 Remote

West Seneca, NY

1mo ago Closed

$3,336 - $3,336/hr Full time Backup Cloud Computing Data Center

This position is no longer accepting applications (closed Jul 22, 2026).

Job Description

A West Seneca, NY based Microcomputer Technical Support Specialist role with an hourly rate of USD 3,336.

Responsibilities

Support the Senior MCTSS in managing the WNYRIC Remote Backup Service
Assist the Senior MCTSS in administering the WNYRIC Off-Site Cloud Backup Archive Service
Assist the Chief MCTSS and Senior MCTSS with operating WNYRIC's on-site data center facilities
Provide training to internal and external users on the WNYRIC Remote Backup Service and the WNYRIC Off-Site Cloud Backup Archive; training may occur remotely or on-site as directed
Ensure IT infrastructure is secure, backed up, and patched in accordance with testing procedures
Install and maintain server operating systems (Linux, Windows, and others) on physical datacenter hardware, on-premises virtual servers, and cloud environments
Install and maintain approved vendor-supplied software
Maintain accurate inventory records for datacenter equipment and virtual servers
Monitor datacenter supplies and report shortages to the supervisor
Maintain up-to-date infrastructure skills through training sessions, vendor conferences, and by consulting blogs and forums
Plan physical datacenter layouts, determine hardware placement and rack configurations with regard to power usage, fault tolerance, availability, and disaster recovery; route cables inside and between server cabinets
Maintain a valid driver’s license
Travel to datacenter sites as required and escort authorized users and vendors on site
Travel to school facilities where students, teachers, and administrators are present as needed
Coordinate with WAN team members for network configuration changes and to sustain optimal network performance
Submit firewall rule changes as needed for datacenter operations infrastructure and services
Coordinate with ServiceNow administrators to submit and maintain electronic forms required for datacenter operations
Utilize the ServiceNow ticketing system for incidents, infrastructure requests, and changes
Evaluate infrastructure technologies and provide recommendations to the supervisor
Develop and maintain documentation for datacenter operations infrastructure and services
Perform physical tasks such as keyboarding, lifting, and handling IT equipment weighing over 60 pounds
Accept other duties as assigned that align with the civil service job description for this title

Requirements

Bachelor’s degree with at least two years of computer programming experience, including a minimum of one year programming or maintaining vendor-supplied operating software
Associate’s degree in Data Processing, Computer Science, Business Administration or a related field plus four years of data processing experience, including two years of programming and at least one year programming or maintaining vendor-supplied operating software
High school diploma or equivalent with six years of data processing experience, including two years of programming and at least one year programming or maintaining vendor-supplied operating software
Equivalent combination of training and experience as defined by options A, B, and C
Two or more years of enterprise-level virtualization administration experience
VMware vSphere required; familiarity with Hyper-V or KVM platforms (VergeOS, Proxmox, HPE VM Essentials, etc.) is a plus
Two or more years of enterprise-level SAN and/or hyper-converged infrastructure administration experience
iSCSI required; NVMe-over-TCP and RoCE knowledge is a plus
Two years of physical datacenter administration (racking, power distribution, cable management)
Two or more years of Windows and Linux server administration in an enterprise environment
Enterprise backup software administration experience is a plus (Veeam and Cohesity)
Enterprise network switch management experience is a plus
Enterprise inventory, monitoring, and logging experience is a plus

Technologies

VMware vSphere
Hyper-V
KVM
VergeOS
Proxmox
HPE VM Essentials
iSCSI
NVMe-over-TCP
RoCE
Veeam
Cohesity
ServiceNow
Windows
Linux

Benefits

15 paid holidays per year
Generous paid personal and sick time
Generous paid vacation days
Premium health and dental plans with 85 percent employer contribution from E1B
Life insurance at no cost to employees
Flexible spending account (FSA) plan
Commitment to diversity, equity, and inclusion
NYS Retirement System
403b and 457 retirement plans

Job Qualifications

A) Bachelor’s degree from a regionally accredited or NYS registered institution with two years of computer programming experience, including at least one year programming or maintaining vendor-supplied operating software
B) Associate’s degree from a regionally accredited or NYS registered institution with four years of data processing experience, including two years of programming, and at least one year programming or maintaining vendor-supplied operating software
C) High school diploma or equivalent with six years of data processing experience, including two years of programming and at least one year programming or maintaining vendor-supplied operating software
D) An equivalent combination of training and experience as defined by (A) through (C)
Additional Qualifications: Two or more years of enterprise-level virtualization administration experience
VMware vSphere experience required; familiarity with Hyper-V or KVM platforms (VergeOS, Proxmox, HPE VM Essentials, etc.) is a plus
Two or more years of enterprise SAN and/or hyper-converged infrastructure administration experience
iSCSI experience required; NVMe-over-TCP and RoCE knowledge is a plus
Two years of physical datacenter administration (racking, power distribution, cable management)
Two or more years of Windows and Linux server administration in an enterprise environment
Enterprise backup software administration experience is a plus (Veeam and Cohesity)
Enterprise network switch management experience is a plus
Enterprise inventory, monitoring, and logging experience is a plus

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