Microcomputer Technical Support Specialist

Responsibilities

• Support the Senior MCTSS in managing the WNYRIC Remote Backup Service
• Assist the Senior MCTSS in administering the WNYRIC Off-Site Cloud Backup Archive Service
• Assist the Chief MCTSS and Senior MCTSS with operating WNYRIC's on-site data center facilities
• Provide training to internal and external users on the WNYRIC Remote Backup Service and the WNYRIC Off-Site Cloud Backup Archive; training may occur remotely or on-site as directed
• Ensure IT infrastructure is secure, backed up, and patched in accordance with testing procedures
• Install and maintain server operating systems (Linux, Windows, and others) on physical datacenter hardware, on-premises virtual servers, and cloud environments
• Install and maintain approved vendor-supplied software
• Maintain accurate inventory records for datacenter equipment and virtual servers
• Monitor datacenter supplies and report shortages to the supervisor
• Maintain up-to-date infrastructure skills through training sessions, vendor conferences, and by consulting blogs and forums
• Plan physical datacenter layouts, determine hardware placement and rack configurations with regard to power usage, fault tolerance, availability, and disaster recovery; route cables inside and between server cabinets
• Maintain a valid driver’s license
• Travel to datacenter sites as required and escort authorized users and vendors on site
• Travel to school facilities where students, teachers, and administrators are present as needed
• Coordinate with WAN team members for network configuration changes and to sustain optimal network performance
• Submit firewall rule changes as needed for datacenter operations infrastructure and services
• Coordinate with ServiceNow administrators to submit and maintain electronic forms required for datacenter operations
• Utilize the ServiceNow ticketing system for incidents, infrastructure requests, and changes
• Evaluate infrastructure technologies and provide recommendations to the supervisor
• Develop and maintain documentation for datacenter operations infrastructure and services
• Perform physical tasks such as keyboarding, lifting, and handling IT equipment weighing over 60 pounds
• Accept other duties as assigned that align with the civil service job description for this title

Requirements

• Bachelor’s degree with at least two years of computer programming experience, including a minimum of one year programming or maintaining vendor-supplied operating software
• Associate’s degree in Data Processing, Computer Science, Business Administration or a related field plus four years of data processing experience, including two years of programming and at least one year programming or maintaining vendor-supplied operating software
• High school diploma or equivalent with six years of data processing experience, including two years of programming and at least one year programming or maintaining vendor-supplied operating software
• Equivalent combination of training and experience as defined by options A, B, and C
• Two or more years of enterprise-level virtualization administration experience
• VMware vSphere required; familiarity with Hyper-V or KVM platforms (VergeOS, Proxmox, HPE VM Essentials, etc.) is a plus
• Two or more years of enterprise-level SAN and/or hyper-converged infrastructure administration experience
• iSCSI required; NVMe-over-TCP and RoCE knowledge is a plus
• Two years of physical datacenter administration (racking, power distribution, cable management)
• Two or more years of Windows and Linux server administration in an enterprise environment
• Enterprise backup software administration experience is a plus (Veeam and Cohesity)
• Enterprise network switch management experience is a plus
• Enterprise inventory, monitoring, and logging experience is a plus

Technologies

• VMware vSphere
• Hyper-V
• KVM
• VergeOS
• Proxmox
• HPE VM Essentials
• iSCSI
• NVMe-over-TCP
• RoCE
• Veeam
• Cohesity
• ServiceNow
• Windows
• Linux

Benefits

• 15 paid holidays per year
• Generous paid personal and sick time
• Generous paid vacation days
• Premium health and dental plans with 85 percent employer contribution from E1B
• Life insurance at no cost to employees
• Flexible spending account (FSA) plan
• Commitment to diversity, equity, and inclusion
• NYS Retirement System
• 403b and 457 retirement plans

Job Qualifications

• A) Bachelor’s degree from a regionally accredited or NYS registered institution with two years of computer programming experience, including at least one year programming or maintaining vendor-supplied operating software
• B) Associate’s degree from a regionally accredited or NYS registered institution with four years of data processing experience, including two years of programming, and at least one year programming or maintaining vendor-supplied operating software
• C) High school diploma or equivalent with six years of data processing experience, including two years of programming and at least one year programming or maintaining vendor-supplied operating software
• D) An equivalent combination of training and experience as defined by (A) through (C)
• Additional Qualifications: Two or more years of enterprise-level virtualization administration experience
• VMware vSphere experience required; familiarity with Hyper-V or KVM platforms (VergeOS, Proxmox, HPE VM Essentials, etc.) is a plus
• Two or more years of enterprise SAN and/or hyper-converged infrastructure administration experience
• iSCSI experience required; NVMe-over-TCP and RoCE knowledge is a plus
• Two years of physical datacenter administration (racking, power distribution, cable management)
• Two or more years of Windows and Linux server administration in an enterprise environment
• Enterprise backup software administration experience is a plus (Veeam and Cohesity)
• Enterprise network switch management experience is a plus
• Enterprise inventory, monitoring, and logging experience is a plus