West Seneca, NY

Support Jobs in West Seneca, NY

3 jobs found

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13d ago

Microcomputer Technical Support Specialist 0726-0029

Erie 1 BOCES West Seneca, NY

West Seneca, NY

13d ago

$33 - $33/hr Full time Active Directory Application Support Computer Skills

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Job Description

This itinerant field based Microcomputer Technical Support Specialist role provides design, installation, troubleshooting, and training for computer software, operating systems, and LAN/WAN environments across Erie 1 BOCES districts.

Responsibilities

Design, develop, install, implement, support, and maintain computer software applications and operating systems.
Install, customize, and maintain vendor supplied software and LAN/WAN operations.
Generate incident tickets as required and ensure timely follow-up and closure of all assigned calls.
Monitor, configure, and tune LANs or LAN applications for optimal performance; organize LAN documentation.
Assist in training and instruction of users in LAN operating systems and LAN applications.
Troubleshoot computer equipment used in the delivery of BOCES services.
Install, troubleshoot, support, and maintain communications software used to connect to enterprise servers or dial-up connections; provide related user training.
Evaluate the network and provide recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist.
Act as liaison between the WNYRIC and School District customers regarding in networked hardware, software, and application issues.
Perform physical tasks such as keyboarding, lifting, driving a motor vehicle, and duties related to installation, troubleshooting, and support of computer devices.
Work on-site in schools where students, teachers, and administrators are present; travel to building sites within assigned districts with a valid NYS driver's license and a reliable vehicle.
Complete and submit official forms, time sheets, and billing reports in a timely manner; maintain communications with supervisors and team members.
Familiar with setup and use of Active Directory, Netware/Novell, Windows, Ethernet, TCP/IP, Lotus Notes, PCs, Macs, Mac OS, and iOS as required by assignments.
Other duties may be assigned in alignment with the civil service job description for this title.

Qualifications

A) A Bachelor’s degree from a regionally accredited or New York State registered four-year college or university plus two years of computer programming experience, including at least one year in programming and/or maintaining vendor supplied operating software; or
B) An Associate or higher degree in Data Processing, Computer Science, Business Administration, or a related field plus four years of data processing experience, including two years of programming and at least one year maintaining vendor supplied operating software; or
C) A high school diploma or equivalency plus six years of data processing experience, including two years of programming and at least one year maintaining vendor supplied operating software; or
D) An equivalent combination of training and experience as described above.

Additional Qualifications

Experience working in LAN/WAN environments with familiarity in Windows, Mac OS/iOS, and Windows Server and newer platforms.
PC operation and management is mandatory; experience administering Microsoft Active Directory, Group Policies, DHCP/DNS, and computer imaging using WDS/SCCM is required.
Knowledge of WAN, content filtering, firewalls, enterprise mobility management, and related technologies is a plus.
Strong customer service and communications skills, along with troubleshooting, research, and documentation abilities.
Valid NYS driver license and reliable car transportation are required.

Technologies

Active Directory
Netware (Novell)
Windows and Windows Server
Group Policies
DHCP and DNS
WDS and SCCM
Ethernet and TCP/IP
Lotus Notes
PCs and Macs
Mac OS and iOS

Benefits

15 Paid annual holidays
Generous paid personal and sick time
Generous paid vacation days
Premium health and dental plans with 85% employer contribution
Life insurance at no cost to you
Flexible spending account (FSA) plan
Commitment to diversity, equity, and inclusion
NYS Retirement System
403b and 457 retirement plans
Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification, $1,000 for Bachelor's Degree, or $1,500 for Master's Degree

Annual Education Stipends

Stipends of $500 for an Associate degree or accredited training certification, $1,000 for a Bachelor's degree, or $1,500 for a Master's degree.

Location

Erie 1 BOCES, Technology Services, TS Field Technical Services ON, E1B Education Campus, West Seneca, NY

Assignment

Itinerant

Hours

8:00 AM to 4:00 PM

Hourly Rate

$33.36 per hour, plus a generous benefits package

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22d ago

Senior Microcomputer Technical Support Specialist (NY HELPS)

Erie 1 BOCES West Seneca, NY

West Seneca, NY

22d ago

$38+/hr Full time Computer Skills Information Technology (IT) IT Operations

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Job Description

The Senior Microcomputer Technical Support Specialist supports the NY HELPS program on site in West Seneca, New York, overseeing LAN/WAN administration, software installation and maintenance, and user training across multiple locations.

Responsibilities

Design, develop, support, and implement local area networks and their related operating systems.
Direct the installation, customization, and ongoing maintenance of vendor supplied software for LAN operations.
Create and maintain LAN operating systems, including Novell, Mac OS X, DOS, and Microsoft Windows.
Prepare charts, tables, and diagrams to aid in analyzing LAN related problems.
Coordinate with the WNYRIC Senior WAN Specialist to sustain optimal network performance.
Advise training staff in the development of comprehensive training programs for LAN administrators.
Coordinate monitoring and adjustments of LAN systems to achieve peak performance.
Organize and maintain LAN system documentation.
Assist in training and instruction of users on LAN operating systems.
Evaluate new methods and procedures for applicability to LAN/WAN technology.
Coordinate the generation, customization, and support of communications software connectivity such as Percomm and TN3270 Enterprise Server.
Provide training for network operators in effective use of communications hardware, network management tools, and LAN/WAN technology.
Assess hardware and software and present management with informed recommendations.
Performs other duties as assigned in relation to the civil service job description for this title.

Requirements

A) Graduation from a regionally accredited or New York State registered four-year college or university with a Bachelor's degree and three years of data processing experience, including at least one year in programming and/or maintenance of vendor supplied operating software, and at least one year in the installation and maintenance of LAN operating systems.
B) Graduation from a regionally accredited or New York State registered two- or four-year college or university with an Associate's degree in Data Processing, Computer Science, Business Administration, or a related field, and five years of data processing experience including at least one year in programming and/or maintenance of vendor supplied operating software, and one year in the installation and maintenance of LAN operating systems.
C) Graduation from high school or possession of a high school equivalency diploma and seven years of data processing experience, including at least one year in programming and/or maintenance of vendor supplied operating software, and one year in the installation and maintenance of LAN operating systems.
D) An equivalent combination of training and experience as defined by the limits of (A) through (C).

Technologies

Novell
Mac OS X
DOS
Microsoft Windows
Windows Server 2012/2016
Mac OS X
Linux
Wireless Networking
Network Architectures
VMware
SCCM
Percomm
TN3270 Enterprise Server

Benefits

15 Paid annual Holidays
Generous Paid Personal and Sick time
Generous Paid vacation days
Premium Health and Dental plans (E1B pays 85%)
Life insurance at no cost to you
FSA plan
Commitment to Diversity, Equity, and Inclusion
NYS Retirement System
403b and 457 retirement plans

Minimum Civil Service Qualifications

A) Graduation from a regionally accredited or New York State registered four-year college or university with a Bachelor's degree and three years of data processing experience including at least one year in programming and/or maintenance of vendor supplied operating software, plus one year of LAN operating systems installation and maintenance.
B) Graduation from a regionally accredited or New York State registered two- or four-year college or university with an Associate's degree in Data Processing, Computer Science, Business Administration, or related field and five years of data processing experience including at least one year in programming and/or maintenance of vendor supplied operating software, plus one year of LAN operating systems installation and maintenance.
C) Graduation from high school or possession of a high school equivalency diploma and seven years of data processing experience, including at least one year in programming and/or maintenance of vendor supplied operating software, plus one year of LAN operating systems installation and maintenance.
D) An equivalent combination of training and experience as defined by the limits of (A), (B) and (C).

Additional Qualifications

Proficiency with Windows Server 2012/2016 Server operation and management in a LAN/WAN environment
MAC OSX, Linux, Wireless Networking, Network Architectures and related technologies are a plus
Familiarity with VMware and SCCM is advantageous
Strong troubleshooting, research, and documentation skills
Excellent customer service and communication abilities, with project and time management skills
Ability to present clear, concise information to administrators, managers, technology staff, and end users
Reliable transportation required

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1mo ago

Microcomputer Technical Support Specialist

Erie 1 BOCES West Seneca, NY 🇺🇸 Remote

West Seneca, NY

1mo ago Closed

$3,336 - $3,336/hr Full time Backup Cloud Computing Data Center

This position is no longer accepting applications (closed Jul 22, 2026).

Job Description

A West Seneca, NY based Microcomputer Technical Support Specialist role with an hourly rate of USD 3,336.

Responsibilities

Support the Senior MCTSS in managing the WNYRIC Remote Backup Service
Assist the Senior MCTSS in administering the WNYRIC Off-Site Cloud Backup Archive Service
Assist the Chief MCTSS and Senior MCTSS with operating WNYRIC's on-site data center facilities
Provide training to internal and external users on the WNYRIC Remote Backup Service and the WNYRIC Off-Site Cloud Backup Archive; training may occur remotely or on-site as directed
Ensure IT infrastructure is secure, backed up, and patched in accordance with testing procedures
Install and maintain server operating systems (Linux, Windows, and others) on physical datacenter hardware, on-premises virtual servers, and cloud environments
Install and maintain approved vendor-supplied software
Maintain accurate inventory records for datacenter equipment and virtual servers
Monitor datacenter supplies and report shortages to the supervisor
Maintain up-to-date infrastructure skills through training sessions, vendor conferences, and by consulting blogs and forums
Plan physical datacenter layouts, determine hardware placement and rack configurations with regard to power usage, fault tolerance, availability, and disaster recovery; route cables inside and between server cabinets
Maintain a valid driver’s license
Travel to datacenter sites as required and escort authorized users and vendors on site
Travel to school facilities where students, teachers, and administrators are present as needed
Coordinate with WAN team members for network configuration changes and to sustain optimal network performance
Submit firewall rule changes as needed for datacenter operations infrastructure and services
Coordinate with ServiceNow administrators to submit and maintain electronic forms required for datacenter operations
Utilize the ServiceNow ticketing system for incidents, infrastructure requests, and changes
Evaluate infrastructure technologies and provide recommendations to the supervisor
Develop and maintain documentation for datacenter operations infrastructure and services
Perform physical tasks such as keyboarding, lifting, and handling IT equipment weighing over 60 pounds
Accept other duties as assigned that align with the civil service job description for this title

Requirements

Bachelor’s degree with at least two years of computer programming experience, including a minimum of one year programming or maintaining vendor-supplied operating software
Associate’s degree in Data Processing, Computer Science, Business Administration or a related field plus four years of data processing experience, including two years of programming and at least one year programming or maintaining vendor-supplied operating software
High school diploma or equivalent with six years of data processing experience, including two years of programming and at least one year programming or maintaining vendor-supplied operating software
Equivalent combination of training and experience as defined by options A, B, and C
Two or more years of enterprise-level virtualization administration experience
VMware vSphere required; familiarity with Hyper-V or KVM platforms (VergeOS, Proxmox, HPE VM Essentials, etc.) is a plus
Two or more years of enterprise-level SAN and/or hyper-converged infrastructure administration experience
iSCSI required; NVMe-over-TCP and RoCE knowledge is a plus
Two years of physical datacenter administration (racking, power distribution, cable management)
Two or more years of Windows and Linux server administration in an enterprise environment
Enterprise backup software administration experience is a plus (Veeam and Cohesity)
Enterprise network switch management experience is a plus
Enterprise inventory, monitoring, and logging experience is a plus

Technologies

VMware vSphere
Hyper-V
KVM
VergeOS
Proxmox
HPE VM Essentials
iSCSI
NVMe-over-TCP
RoCE
Veeam
Cohesity
ServiceNow
Windows
Linux

Benefits

15 paid holidays per year
Generous paid personal and sick time
Generous paid vacation days
Premium health and dental plans with 85 percent employer contribution from E1B
Life insurance at no cost to employees
Flexible spending account (FSA) plan
Commitment to diversity, equity, and inclusion
NYS Retirement System
403b and 457 retirement plans

Job Qualifications

A) Bachelor’s degree from a regionally accredited or NYS registered institution with two years of computer programming experience, including at least one year programming or maintaining vendor-supplied operating software
B) Associate’s degree from a regionally accredited or NYS registered institution with four years of data processing experience, including two years of programming, and at least one year programming or maintaining vendor-supplied operating software
C) High school diploma or equivalent with six years of data processing experience, including two years of programming and at least one year programming or maintaining vendor-supplied operating software
D) An equivalent combination of training and experience as defined by (A) through (C)
Additional Qualifications: Two or more years of enterprise-level virtualization administration experience
VMware vSphere experience required; familiarity with Hyper-V or KVM platforms (VergeOS, Proxmox, HPE VM Essentials, etc.) is a plus
Two or more years of enterprise SAN and/or hyper-converged infrastructure administration experience
iSCSI experience required; NVMe-over-TCP and RoCE knowledge is a plus
Two years of physical datacenter administration (racking, power distribution, cable management)
Two or more years of Windows and Linux server administration in an enterprise environment
Enterprise backup software administration experience is a plus (Veeam and Cohesity)
Enterprise network switch management experience is a plus
Enterprise inventory, monitoring, and logging experience is a plus

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Support Jobs in West Seneca, NY

Microcomputer Technical Support Specialist 0726-0029

Senior Microcomputer Technical Support Specialist (NY HELPS)

Microcomputer Technical Support Specialist

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