Vmware Vdi Support Jobs

1 job found

1mo ago

PC Network Support Technician 4

Northrop Grumman San Diego, CA

San Diego, CA

1mo ago Closed

$73k - $121k/yr Full time Active Directory Comptia A+ Comptia Network+

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Northrop Grumman’s CIDO Classified Solutions team is seeking a PC Network Support Technician 4 to support information system lifecycle activities on a full-time, on-site basis in San Diego, CA. In this role, you will provide technical support for computers and related network diagnostics while coordinating with service desk, server, network, and IT/Cyber stakeholders in a classified environment.

This position requires Secret clearance for start and is not eligible for virtual or telecommute work due to the classified nature of the work.

What you’ll do

Maintain a customer-focused approach by demonstrating strong communication skills, energy, and patience with users.
Support service desk operations by working through the ticket queue without needing management direction.
Coordinate with customers and teams including service desk, server administrators, network engineers, and IT/Cyber management.
Provide technical support for computer systems and associated network diagnostics, including identifying, isolating, and analyzing issues using historical records.
Resolve technical problems and respond to hardware, software, network, and telecommunications questions by telephone for internal and external customers.
Use Active Directory or similar tools to create and unlock user and computer accounts and perform password resets in accordance with security policies.
Complete documentation and tasks required to meet security requirements for installing, maintaining, and retiring PCs and PC-related hardware and software, including collaboration with Security on classified data spillage incidents.
Maintain accurate inventory records in an asset tracking system for PCs, monitors, phones, peripherals, and other hardware; update status as equipment is deployed, moved, repaired, or retired.
Investigate user information, network, and communications needs and recommend software and hardware purchases.
Participate in new installations, testing, and special projects as needed.
Spend portions of the day away from the desk supporting users and moving equipment; lift and move equipment up to 50 pounds.
Raise issues requiring senior-level attention or involvement.
Support remediation efforts for classified and unclassified data spillage incidents in coordination with Security.

Requirements

High School diploma and 4 years of relevant experience; OR Associate’s degree and 2 years of relevant experience; OR Bachelor’s degree and 0 years of relevant experience.
Experience with Microsoft Windows desktop operating systems, Microsoft Office product suites, and remote deployment methods.
Ability to meet U.S. Government 8140 requirements for IT 451 Basic: System Administrator (CompTIA A+ or CompTIA Network+).

Technologies

Active Directory
Microsoft Windows desktop OS
Microsoft Office Product Suite
SCCM
PowerShell
VMware VDI
ServiceNow
JIRA
CompTIA A+
CompTIA Network+

Preferred qualifications

Associate’s degree
3 years of experience with IT-related hardware in a classified environment
Current HW and/or SW vendor certifications
Active Secret, Top Secret, SCI, SAP/SAR access, or Polygraph
Security+ CE certification or higher
Proficiency in remote administration and troubleshooting of desktop PCs via SCCM or PowerShell
Experience supporting VMware VDI with thin clients
Experience with Active Directory account configuration
Operating system cross-platform awareness
Knowledge of supporting VMware VDI
Familiarity with ticketing systems (ServiceNow, JIRA)

Location, schedule, and pay

Location: San Diego, CA (onsite)
Work type: Full-time
Travel: No
Primary level salary range: $72,600.00 - $121,000.00 per year
Clearance required for start: Yes
Clearance type: Secret
Relocation assistance: May be available
Work schedule: 9/80
Application period: Estimated 20 days from the job posting date

Benefits

Exceptional benefits/healthcare
Health insurance coverage
Life and disability insurance
Savings plan
Great 401k matching program
Company paid holidays
Paid time off (PTO) for vacation and/or personal business
Depending on the position, eligibility for overtime, shift differential, and a discretionary bonus in addition to base pay
Annual bonuses
Vice President or Director roles may be eligible for Long Term Incentives

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