PC Network Support Technician 4

Northrop Grumman’s CIDO Classified Solutions team is seeking a PC Network Support Technician 4 to support information system lifecycle activities on a full-time, on-site basis in San Diego, CA. In this role, you will provide technical support for computers and related network diagnostics while coordinating with service desk, server, network, and IT/Cyber stakeholders in a classified environment.

This position requires Secret clearance for start and is not eligible for virtual or telecommute work due to the classified nature of the work.

What you’ll do

• Maintain a customer-focused approach by demonstrating strong communication skills, energy, and patience with users.
• Support service desk operations by working through the ticket queue without needing management direction.
• Coordinate with customers and teams including service desk, server administrators, network engineers, and IT/Cyber management.
• Provide technical support for computer systems and associated network diagnostics, including identifying, isolating, and analyzing issues using historical records.
• Resolve technical problems and respond to hardware, software, network, and telecommunications questions by telephone for internal and external customers.
• Use Active Directory or similar tools to create and unlock user and computer accounts and perform password resets in accordance with security policies.
• Complete documentation and tasks required to meet security requirements for installing, maintaining, and retiring PCs and PC-related hardware and software, including collaboration with Security on classified data spillage incidents.
• Maintain accurate inventory records in an asset tracking system for PCs, monitors, phones, peripherals, and other hardware; update status as equipment is deployed, moved, repaired, or retired.
• Investigate user information, network, and communications needs and recommend software and hardware purchases.
• Participate in new installations, testing, and special projects as needed.
• Spend portions of the day away from the desk supporting users and moving equipment; lift and move equipment up to 50 pounds.
• Raise issues requiring senior-level attention or involvement.
• Support remediation efforts for classified and unclassified data spillage incidents in coordination with Security.

Requirements

• High School diploma and 4 years of relevant experience; OR Associate’s degree and 2 years of relevant experience; OR Bachelor’s degree and 0 years of relevant experience.
• Experience with Microsoft Windows desktop operating systems, Microsoft Office product suites, and remote deployment methods.
• Ability to meet U.S. Government 8140 requirements for IT 451 Basic: System Administrator (CompTIA A+ or CompTIA Network+).

Technologies

• Active Directory
• Microsoft Windows desktop OS
• Microsoft Office Product Suite
• SCCM
• PowerShell
• VMware VDI
• ServiceNow
• JIRA
• CompTIA A+
• CompTIA Network+

Preferred qualifications

• Associate’s degree
• 3 years of experience with IT-related hardware in a classified environment
• Current HW and/or SW vendor certifications
• Active Secret, Top Secret, SCI, SAP/SAR access, or Polygraph
• Security+ CE certification or higher
• Proficiency in remote administration and troubleshooting of desktop PCs via SCCM or PowerShell
• Experience supporting VMware VDI with thin clients
• Experience with Active Directory account configuration
• Operating system cross-platform awareness
• Knowledge of supporting VMware VDI
• Familiarity with ticketing systems (ServiceNow, JIRA)

Location, schedule, and pay

• Location: San Diego, CA (onsite)
• Work type: Full-time
• Travel: No
• Primary level salary range: $72,600.00 - $121,000.00 per year
• Clearance required for start: Yes
• Clearance type: Secret
• Relocation assistance: May be available
• Work schedule: 9/80
• Application period: Estimated 20 days from the job posting date

Benefits

• Exceptional benefits/healthcare
• Health insurance coverage
• Life and disability insurance
• Savings plan
• Great 401k matching program
• Company paid holidays
• Paid time off (PTO) for vacation and/or personal business
• Depending on the position, eligibility for overtime, shift differential, and a discretionary bonus in addition to base pay
• Annual bonuses
• Vice President or Director roles may be eligible for Long Term Incentives