Watchguard Firewall Support Jobs

1 job found

1mo ago

IT Help Desk

eMazzanti Technologies Hoboken, NJ

Hoboken, NJ

1mo ago Closed

Full time Active Directory Azure Cloud Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Join eMazzanti Technologies as part of the eCare Managed Services team, delivering hands-on IT support to an expanding client base. This onsite role in Hoboken, NJ covers level 1 and level 2 help desk inquiries with a focus on Microsoft networks, firewall and endpoint security, cloud services, Office 365 and Azure.

Responsibilities

Provide problem-solving for customer technical issues via phone or on-site when appropriate.
Perform analysis and troubleshooting via phone, email, and remote sessions to address client accounts promptly.
Monitor and troubleshoot backups and other regularly scheduled client tasks.
Log issues in a ticketing system, track progress, and escalate when necessary.
Maintain a courteous phone presence and strive for high customer satisfaction.
Execute remote maintenance as required.
Other duties as assigned.
Demonstrate competency in company offerings such as Microsoft Office 365, Watchguard Firewalls, and related solutions.
Identify recurring issues and take proactive steps to resolve them.

Requirements

Thrives in a fast-paced environment.
Strong written and verbal communication skills.
Working knowledge of Microsoft products, with foundational competence in Windows operating systems and Active Directory.
Technical aptitude.
Desire to deliver positive outcomes and customer satisfaction when resolving issues.
Solid attendance record.
Technical Certification or Degree in Computer Science.

Technologies

Microsoft Office 365
Watchguard Firewalls
Windows Operating Systems
Active Directory
Azure

Education

Technical Certification or Degree in Computer Science

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