Hoboken, NJ

Support Jobs in Hoboken, NJ

2 jobs found

Include remote jobs

11d ago

Help Desk Technician

Academy Bus Hoboken, NJ

Hoboken, NJ

11d ago

$65k - $75k/yr Full time Active Directory Cisco Computer Skills

Apply Now

Job Description

This onsite Help Desk Technician role at Academy Bus in Hoboken, NJ delivers end-user support, hardware deployment, network connectivity, and basic systems administration across Northeast locations.

Responsibilities

Install, configure, upgrade, and maintain computers, network devices, and IT infrastructure
Provide technical assistance with setup, configuration, maintenance, and troubleshooting of hardware and software
Respond to support requests via phone, email, in person, and remote access tools
Support basic server operations and virtual desktop environments
Assist with network connectivity, including installation of network cabling and troubleshooting internet issues
Safeguard information system assets by identifying and resolving potential and active security issues
Communicate system status and support activities to users and stakeholders as needed
Maintain documentation and assist with performance and system reporting
Maintain and verify Barracuda Backup systems

Requirements

Strong working knowledge of computer systems, hardware, and software
Experience setting up and supporting Windows desktop systems
Solid troubleshooting, analytical, and problem-solving skills
Strong communication and interpersonal skills
Ability to work collaboratively in a team environment
Willingness and openness to learning new technologies
Windows desktop and laptop deployment and support
Basic server support
Network wiring installation and internet connectivity troubleshooting
Ability to terminate, test and identify Cat 5/Cat 6 structured cabling
Bachelor’s degree in computer science, information systems, or equivalent combination of education and work experience
5+ years of relevant IT support or help desk experience preferred
Familiarity with antivirus, vulnerability management, and patch management tools
Understanding of mobile devices and operating systems (Android and iOS)
Exposure to VMware or virtualization technologies is a plus

Technologies

Windows network environment (on-premises Active Directory)
Microsoft Office 365
Cisco routers, firewalls, switches, and VPN
VMware Horizon and Hyper-V virtual servers and desktops
Rapid7 InsightIDR and InsightVM
SentinelOne Endpoint Protection and EDR
Hosted VoIP phone systems

Benefits

Medical, Dental, Vision, Prescription, and Life Insurance
Supplemental insurance options
401(k) plan
Paid Time Off
Holiday Pay
Referral program

Work Location & Travel

Primary work location: Hoboken, NJ (Corporate Office)
Occasional travel to other East Coast locations, primarily within New Jersey
A valid driver’s license and access to a car are required

Job Type

Full-time

Pay

USD 65,000.00 - 75,000.00 per year

Application Questions

Do you have a Bachelor's Degree in computer science, information systems or related field of study?
Are you available to work onsite in Hoboken, NJ with occasional travel to other locations as needed?

View full job page →

17d ago

IT Help Desk

eMazzanti Technologies Hoboken, NJ

Hoboken, NJ

17d ago

Full time Active Directory Azure Cloud Customer Support

Apply Now

Job Description

Join eMazzanti Technologies as part of the eCare Managed Services team, delivering hands-on IT support to an expanding client base. This onsite role in Hoboken, NJ covers level 1 and level 2 help desk inquiries with a focus on Microsoft networks, firewall and endpoint security, cloud services, Office 365 and Azure.

Responsibilities

Provide problem-solving for customer technical issues via phone or on-site when appropriate.
Perform analysis and troubleshooting via phone, email, and remote sessions to address client accounts promptly.
Monitor and troubleshoot backups and other regularly scheduled client tasks.
Log issues in a ticketing system, track progress, and escalate when necessary.
Maintain a courteous phone presence and strive for high customer satisfaction.
Execute remote maintenance as required.
Other duties as assigned.
Demonstrate competency in company offerings such as Microsoft Office 365, Watchguard Firewalls, and related solutions.
Identify recurring issues and take proactive steps to resolve them.

Requirements

Thrives in a fast-paced environment.
Strong written and verbal communication skills.
Working knowledge of Microsoft products, with foundational competence in Windows operating systems and Active Directory.
Technical aptitude.
Desire to deliver positive outcomes and customer satisfaction when resolving issues.
Solid attendance record.
Technical Certification or Degree in Computer Science.

Technologies

Microsoft Office 365
Watchguard Firewalls
Windows Operating Systems
Active Directory
Azure

Education

Technical Certification or Degree in Computer Science

View full job page →

Support Jobs in Hoboken, NJ

Help Desk Technician

IT Help Desk

Get Job Alerts