Hoboken, NJ

Support Jobs in Hoboken, NJ

3 jobs found

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30d ago

Senior Technical Support Specialist

Metagenics Hoboken, NJ

Hoboken, NJ

30d ago Closed

$96k - $121k/yr Full time Senior Active Directory Application Support

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

Metagenics is hiring a Senior Technical Support Specialist to deliver dedicated, white-glove IT support for executive leadership and VIP users. This onsite role is based in Hoboken, NJ and functions as the primary technical point of contact for high-touch endpoint, application, identity, and on-site event support, with added responsibility as the dedicated IT team member for the New Jersey office.

What you’ll do

Provide high-touch, white-glove IT support to C-level executives, senior leadership, and other VIP users.
Act as the primary point of contact for executive technology needs, driving rapid response and resolution.
Build trust through professionalism, discretion, and consistent service delivery.
Proactively identify and remediate potential issues to minimize disruption to executive workflows.
Support executives in the office, remotely, and during travel as required.
Diagnose and resolve complex hardware and software issues across executive endpoints, including laptops, desktops, mobile devices, and peripherals.
Support primarily Windows and occasional macOS, including OS configuration, troubleshooting, and performance optimization.
Configure and support iOS and Android devices, including MDM enrollment and security policies.
Manage executive device provisioning, replacements, upgrades, and lifecycle management.
Maintain standardized yet personalized executive workstation setups.
Deliver advanced support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office desktop applications.
Troubleshoot video conferencing and collaboration tools such as Teams, Teams Rooms, and conference room AV systems.
Investigate authentication, access, and performance issues tied to SaaS and business-critical applications.
Coordinate with application owners and vendors to resolve escalated or complex issues.
Document executive-specific application configurations and recurring issues.
Support user and device access management using Active Directory and Entra ID (Azure AD), including account provisioning, deprovisioning, group membership, and role-based access requests.
Ensure executive endpoints comply with security policies, including MFA, endpoint protection, and encryption.
Handle sensitive information with strict confidentiality and follow security best practices.
Escalate security incidents appropriately and collaborate with security teams as needed.
Track incidents, service requests, and changes using an ITSM platform such as Jira Service Management.
Manage executive IT assets, including inventory tracking and refresh planning.
Meet or exceed executive service level expectations and response times.
Contribute detailed documentation and knowledge base updates related to executive support.
Provide technical support for executive meetings, board meetings, and other high-visibility events, including pre-meeting technology checks and standby support during critical sessions.
Configure and troubleshoot conference room AV systems, displays, and hybrid meeting setups.
Work closely with Service Desk, Systems, and Security teams, and communicate technical updates and resolutions in executive-appropriate language.
Participate in incident response and escalation processes as required.
Provide guidance and informal mentorship to junior support staff when needed.
Identify opportunities to improve executive support processes, tooling, and documentation, and take ownership of initiatives that enhance efficiency and user experience.
Stay current with emerging technologies related to endpoint management and collaboration tools, and collaborate with stakeholders on adoption of quality improvements and best practices.

Skills and qualifications

Bachelor’s degree in Information Technology or related field (or equivalent professional experience).
5–8 years of experience in IT support, executive support, or technical support roles.
Demonstrated experience supporting C-level executives or senior leadership.
Strong knowledge of Windows and macOS operating systems.
Experience supporting Microsoft 365 and modern collaboration tools.
Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management platforms such as Intune (PC) and JAMF (Mac).
Excellent troubleshooting, communication, and customer service skills.
High level of professionalism, discretion, and attention to detail.

Tools and technologies

Windows, macOS, iOS, Android, MDM
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office desktop applications)
Teams Rooms
Active Directory, Entra ID (Azure AD), MFA
Jira Service Management, ITIL, ITSM
Intune, JAMF
PowerShell
SaaS, conference room AV systems

Compensation

USD 95,701–121,000 per year. This exempt, in-office role is 4 days/week in-office, based out of Jersey City, NJ. Compensation takes into account skill sets, experience and training, licensure and certifications, and other business and organizational needs. The role may also be eligible for a discretionary annual incentive program, subject to program rules and performance.

Benefits

Medical, dental, vision
Annual employer HSA funding for eligible employees who elect an HSA medical plan
STD, LTD, Basic Life AD&D coverage
401k with employer matching
Vacation and Sick Time
2 Volunteer Days off per year
Emergency evacuation time off
11 paid company holidays
1 Floating holiday (birthday or an important religious/holiday)
Quarterly product allowance to use toward Metagenics products
Product discount
Peer to peer recognition programs and more

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4mo ago

Help Desk Technician

Academy Bus Hoboken, NJ

Hoboken, NJ

4mo ago Closed

$65k - $75k/yr Full time Active Directory Cisco Computer Skills

This position is no longer accepting applications (closed Jul 9, 2026).

Job Description

This onsite Help Desk Technician role at Academy Bus in Hoboken, NJ delivers end-user support, hardware deployment, network connectivity, and basic systems administration across Northeast locations.

Responsibilities

Install, configure, upgrade, and maintain computers, network devices, and IT infrastructure
Provide technical assistance with setup, configuration, maintenance, and troubleshooting of hardware and software
Respond to support requests via phone, email, in person, and remote access tools
Support basic server operations and virtual desktop environments
Assist with network connectivity, including installation of network cabling and troubleshooting internet issues
Safeguard information system assets by identifying and resolving potential and active security issues
Communicate system status and support activities to users and stakeholders as needed
Maintain documentation and assist with performance and system reporting
Maintain and verify Barracuda Backup systems

Requirements

Strong working knowledge of computer systems, hardware, and software
Experience setting up and supporting Windows desktop systems
Solid troubleshooting, analytical, and problem-solving skills
Strong communication and interpersonal skills
Ability to work collaboratively in a team environment
Willingness and openness to learning new technologies
Windows desktop and laptop deployment and support
Basic server support
Network wiring installation and internet connectivity troubleshooting
Ability to terminate, test and identify Cat 5/Cat 6 structured cabling
Bachelor’s degree in computer science, information systems, or equivalent combination of education and work experience
5+ years of relevant IT support or help desk experience preferred
Familiarity with antivirus, vulnerability management, and patch management tools
Understanding of mobile devices and operating systems (Android and iOS)
Exposure to VMware or virtualization technologies is a plus

Technologies

Windows network environment (on-premises Active Directory)
Microsoft Office 365
Cisco routers, firewalls, switches, and VPN
VMware Horizon and Hyper-V virtual servers and desktops
Rapid7 InsightIDR and InsightVM
SentinelOne Endpoint Protection and EDR
Hosted VoIP phone systems

Benefits

Medical, Dental, Vision, Prescription, and Life Insurance
Supplemental insurance options
401(k) plan
Paid Time Off
Holiday Pay
Referral program

Work Location & Travel

Primary work location: Hoboken, NJ (Corporate Office)
Occasional travel to other East Coast locations, primarily within New Jersey
A valid driver’s license and access to a car are required

Job Type

Full-time

Pay

USD 65,000.00 - 75,000.00 per year

Application Questions

Do you have a Bachelor's Degree in computer science, information systems or related field of study?
Are you available to work onsite in Hoboken, NJ with occasional travel to other locations as needed?

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5mo ago

IT Help Desk

eMazzanti Technologies Hoboken, NJ

Hoboken, NJ

5mo ago Closed

Full time Active Directory Azure Cloud Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Join eMazzanti Technologies as part of the eCare Managed Services team, delivering hands-on IT support to an expanding client base. This onsite role in Hoboken, NJ covers level 1 and level 2 help desk inquiries with a focus on Microsoft networks, firewall and endpoint security, cloud services, Office 365 and Azure.

Responsibilities

Provide problem-solving for customer technical issues via phone or on-site when appropriate.
Perform analysis and troubleshooting via phone, email, and remote sessions to address client accounts promptly.
Monitor and troubleshoot backups and other regularly scheduled client tasks.
Log issues in a ticketing system, track progress, and escalate when necessary.
Maintain a courteous phone presence and strive for high customer satisfaction.
Execute remote maintenance as required.
Other duties as assigned.
Demonstrate competency in company offerings such as Microsoft Office 365, Watchguard Firewalls, and related solutions.
Identify recurring issues and take proactive steps to resolve them.

Requirements

Thrives in a fast-paced environment.
Strong written and verbal communication skills.
Working knowledge of Microsoft products, with foundational competence in Windows operating systems and Active Directory.
Technical aptitude.
Desire to deliver positive outcomes and customer satisfaction when resolving issues.
Solid attendance record.
Technical Certification or Degree in Computer Science.

Technologies

Microsoft Office 365
Watchguard Firewalls
Windows Operating Systems
Active Directory
Azure

Education

Technical Certification or Degree in Computer Science

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Support Jobs in Hoboken, NJ

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Help Desk Technician

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