IT Help Desk

Join eMazzanti Technologies as part of the eCare Managed Services team, delivering hands-on IT support to an expanding client base. This onsite role in Hoboken, NJ covers level 1 and level 2 help desk inquiries with a focus on Microsoft networks, firewall and endpoint security, cloud services, Office 365 and Azure.

Responsibilities

• Provide problem-solving for customer technical issues via phone or on-site when appropriate.
• Perform analysis and troubleshooting via phone, email, and remote sessions to address client accounts promptly.
• Monitor and troubleshoot backups and other regularly scheduled client tasks.
• Log issues in a ticketing system, track progress, and escalate when necessary.
• Maintain a courteous phone presence and strive for high customer satisfaction.
• Execute remote maintenance as required.
• Other duties as assigned.
• Demonstrate competency in company offerings such as Microsoft Office 365, Watchguard Firewalls, and related solutions.
• Identify recurring issues and take proactive steps to resolve them.

Requirements

• Thrives in a fast-paced environment.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft products, with foundational competence in Windows operating systems and Active Directory.
• Technical aptitude.
• Desire to deliver positive outcomes and customer satisfaction when resolving issues.
• Solid attendance record.
• Technical Certification or Degree in Computer Science.

Technologies

• Microsoft Office 365
• Watchguard Firewalls
• Windows Operating Systems
• Active Directory
• Azure

Education

• Technical Certification or Degree in Computer Science