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IT Support Technician II

Corning Christiansburg, VA

Christiansburg, VA

Today

$49k - $67k/yr Full time Active Directory Application Support Cisco

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Job Description

Provide on-site IT support for manufacturing operations by troubleshooting incidents and service requests for end users and corporate systems.

Responsibilities

Manage Active Directory administration
Handle incoming incidents and service requests for computer systems, software, hardware, and infrastructure (in-person, with occasional remote support)
Troubleshoot Cisco VPN connectivity issues
Remediate and minimize anti-virus threats
Use ServiceNow for ticket management and resolution workflows
Support remote connection and utilization as needed for issue resolution
Perform imaging and deployments using USB and/or PXE server(s)
Support asset lifecycle management tasks
Provide browser support across Internet Explorer (IE), Chrome, Safari, and related options
Install and configure software packages and security software
Troubleshoot and install printers and drivers
Support IPT based Telephony Device Management and deployment/configuration of standard IP telephony
Provide limited support for Mac OS and Mac hardware
Manage hardware ordering and inventory
Offer limited support for corporate mobile devices
Troubleshoot and support standard IP telephony components and devices
Engage with vendors as needed and participate in IT projects
Coordinate customer scheduling and follow-ups
Perform end-user equipment moves (disconnect/reconnect)
Collaborate with cross-team partners and support other IT groups
Support 24/7 Manufacturing Operations, including potential on-call coverage
Maintain documentation/records management
Onboard and train new hires
Provide conference room support
Complete Smart-Hands tasks/functions to physically assist other IT teams

Requirements

Proficient in time management and task prioritization
Advanced-level English communication skills
Strong organizational and planning skills with the ability to handle changing priorities
Excellent communication and interpersonal skills
Self-starter mindset with ability to work effectively in a team environment and motivate others
Ability to perform hardware and software installation, troubleshooting, and support
Basic Smart Hands and network configuration knowledge

Technologies

Microsoft-based applications and Windows: Windows 7, Windows 10, Windows 11
MS Office suites: 2010, 2013, 2016, O365
Microsoft and 3rd party cloud applications
Active Directory
Cisco VPN
Anti-virus
Browsers: Internet Explorer (IE), Chrome, Safari
ServiceNow
IPT based Telephony Device Management
Standard IP telephony
Security software
USB/PXE server(s)
Mac OS

Preferred skills

Associate degree preferred
Active Directory administration experience
Experience with imaging and deployment servers
Basic knowledge management skills

Preferred certifications

CompTIA IT Fundamentals
CompTIA A+
CompTIA Cloud+
CompTIA Mobility+
CompTIA Network+
CompTIA Server+

Benefits

Company-wide bonuses and long-term incentives
100% company-paid pension benefit with fixed contributions
Matching contributions to your 401(k) savings plan
Medical, dental, vision
Paid parental leave
Family building support
Fitness
Company-paid life insurance
Disability
Disease management programs
Paid time off
Employee Assistance Program (EAP)
Recognition program

Role purpose

Provide technical assistance and support for incoming service requests/incidents tied to computer systems, software, hardware, and infrastructure
Support is performed in-person and may be remote at times at a manufacturing facility
May require availability for on-call 24/7 coverage
Apply judgment and internal training to accurately identify, diagnose, resolve, or route tickets according to documented processes

Location: Christiansburg, VA, US (onsite)
Salary: USD 48,691 - 66,951 per yearly
Nearest major market: Blacksburg
Nearest secondary market: Virginia

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