Windows Networking Support Jobs

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Today

Help Desk Technician

DISTRICT ATTORNEY KINGS COUNTY Brooklyn, NY

Brooklyn, NY

Today

$61k - $61k/yr Full time Application Support End User Support Hardware Support

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Job Description

Help Desk Technician (Information Technology) provides end-user support as the first point of contact for desktop, network, and court technology issues.

Responsibilities

Receive support calls and accurately document requests in the Help Desk application.
Troubleshoot and resolve end-user issues involving hardware, operating systems, software, and related desktop problems.
Install, configure, test, monitor, maintain, and troubleshoot end-user hardware and software.
Conduct onsite or remote diagnosis for complex desktop issues and recommend and implement corrective repairs as needed.
Administer and resolve issues for end-user workstation networking software products.
Verify physical desktop connectivity, including RJ-45 Ethernet jacks, switches, and connectors between PCs and servers.
Troubleshoot basic network and server access problems (connectivity) and address WAN, firewall, and VPN issues with System Administrative guidance.
Process moves, additions, and changes (MAC) requests as directed.
Assess needs and implement performance upgrades, including installing CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, and DVD/CD-ROM components.
Perform print/printer maintenance and troubleshoot print failures involving both hardware and software.
Maintain printing equipment.
Coordinate with vendors as needed for repair processes and equipment or software-related issues.
Support laptop and mobile device requests and assist with mobile computing.
Ensure operating systems and related tooling (updates, security, and office productivity software) are current and meet specifications.
Set up and install software and office standards on laptops.
Provide Court Room Technology support, including installation and setup of court technology products (hardware and software).
Troubleshoot voice communications and voice mail systems (telephones and voice mail systems).
Perform network resource administration work.
Complete general administrative and office duties.
Prepare reports, distribute departmental and inter-office correspondence, file documents, and assist I.T. department personnel as directed by the Department Manager and/or other Management or Executive staff.
Perform other related duties as necessary.

Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to the duties described; or an equivalent combination of education and/or experience to the equivalent of “1” above.
May need to work overtime and respond to emergencies due to system failures or environmental factors.
Must have and maintain a valid NYS Driver License (may require travel to remote sites).
On-call availability as needed/required, including schedules with days per month plus after-hours and weekend support.

Technologies

Help Desk application
RJ-45 Ethernet jacks
WAN, firewall, VPN
DVD/CD-ROM
CPU
I/O and NIC cards
RAM
Voice communications systems
Voice mail systems

Preferred Skills

Ability to sit and/or stand for extended periods and lift or transport heavy to moderately heavy objects such as computers and peripherals.
Excellent organizational, time-management, and multi-tasking skills, including initiative and the ability to prioritize while working independently and within a team.
Excellent interpersonal, verbal, and written communication skills with strong attention to detail.

Additional Information

Employees of the City of New York may be eligible for federal loan forgiveness programs and state repayment assistance programs.
Public Service Loan Forgiveness Program (PSLF) may provide student loan forgiveness for qualifying public service employees.

Residency Requirement

New York City residency is generally required within 90 days of appointment.
City Employees in certain titles with 2 continuous years of City service may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.
Discuss with the agency representative at the time of interview to confirm whether the residency requirement applies.

Work location: Brooklyn, NY (onsite). Salary: $61,174 per year.

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