Brooklyn, NY

Support Jobs in Brooklyn, NY

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Today

Help Desk Support Specialist

KITH Brooklyn, NY

Brooklyn, NY

Today

$65k - $70k/yr Full time End User Support Hardware Support Help Desk Support

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Job Description

KITH is hiring an IT Help Desk Support Specialist to serve as the first line of technical support for employees across its New York offices, stores, and warehouse. This full-time, 100% onsite role supports end-user hardware and software at tier-1 and tier-2 levels, while working closely with the systems administration team that handles servers, network infrastructure, and security.

Based in Brooklyn, NY (HQ in Williamsburg, Brooklyn), the Help Desk Support Specialist will manage day-to-day requests, troubleshoot a range of workstation and mobile issues, and help keep internal IT operations running smoothly through consistent documentation and reliable escalation practices.

What you’ll do

Act as the primary point of contact for technical assistance through phone, email, or a ticketing system, supporting hardware and software issues.
Log and manage requests in Harmony, including documenting details, triaging, and escalating complex or infrastructure-level issues to systems administration.
Perform in-person and remote troubleshooting using ScreenConnect for workstations, laptops, mobile devices, and POS systems.
Handle the setup, deployment, replacement, and upgrades of end-user hardware such as workstations, monitors, peripherals, printers, and POS terminals.
Support and manage end-user devices and mobile endpoints using ManageEngine and Iru MDM.
Resolve end-user issues in Microsoft 365 and/or Google Workspace, including email, file storage, and collaboration tools.
Support staff onboarding and offboarding through account provisioning, equipment setup, and access requests.
Diagnose incidents by reviewing symptoms and user-provided details, then determine the most effective resolution path.
Coordinate with vendors and their support desks when needed.
Maintain accurate documentation of common issues and resolutions, and keep IT asset records up to date.
Participate in IT and cross-functional projects as assigned.
Complete additional duties as assigned.

What you bring

2 to 3 years of help desk or desktop support experience.
Experience with Harmony, including ticket lifecycle, SLAs, and escalation processes.
Comfort using remote support tools, specifically ScreenConnect.
Experience with endpoint management platforms, specifically ManageEngine and Iru.
Ability to support Windows 10/11 and Apple macOS.
End-user administration support experience for Microsoft 365 and/or Google Workspace.
Familiarity with peripheral devices including network printers, scanners, monitors, and UPS devices.
Mobile device troubleshooting for iOS and Android.
Client-side networking troubleshooting experience, including Wi-Fi connectivity and VPN client issues.
Strong traits and work style: detail-oriented, methodical, highly organized, proactive, reliable, and able to work independently and collaboratively in a fast-paced environment.
Strong communication and troubleshooting skills, including the ability to diagnose and explain IT issues to non-technical users both verbally and in writing.
Customer-focused mindset and interpersonal skills aligned with teamwork.
Availability for on-call support and occasional travel to KITH stores and the warehouse in New York for project work.

Technologies you’ll work with

Harmony, ScreenConnect
ManageEngine, Iru
Windows 10, Windows 11, macOS
Microsoft 365, Google Workspace
iOS, Android, Wi-Fi, VPN client

Compensation and status

Location: Brooklyn, NY (onsite); HQ - Williamsburg, Brooklyn
Status: Full-time / 100% on-site
Salary: USD 65,000 - 70,000 per year

Nice to have qualifications

Retail-specific experience and knowledge of POS systems, hardware, and peripherals.
Familiarity with Active Directory / Azure AD user administration, including password resets and group membership.
Basic understanding of ITIL.
Relevant certifications such as A+, Network+, and ITIL Foundation.
For retail project work, opportunity to travel within the US and other locations based on expansion plans.

Who you are

Detail-oriented, organized, proactive, and reliable.
Strong troubleshooting and communication skills with a collaborative, customer-focused approach.
Self-motivated and accountable, with strong interpersonal skills and flexibility in a fast-paced environment.
Curious and eager to learn, with a willingness to adapt.

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1mo ago

Senior Technical Support Specialist

Magen David Yeshivah Brooklyn, NY

Brooklyn, NY

1mo ago Closed

$85k - $95k/yr Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Jul 14, 2026).

Job Description

Magen David Yeshivah in Brooklyn seeks a Senior Technical Support Specialist to deliver hands-on IT support and day-to-day administration for applications and campus infrastructure at the Elementary School. The role involves cross-campus travel, on-site availability, and collaboration with IT leadership, reporting to the Director of Information Technology. The position offers a salary range of $85,000 to $95,000 per year.

Responsibilities

Provide timely technical support to the school community by managing daily tickets, prioritizing requests, following up, and documenting resolutions.
Escalate unresolved issues to the Director of Technology as needed.
Log every request in the ticketing system with thorough notes to build a knowledge base for future resolutions.
Troubleshoot and resolve hardware and software issues to ensure end-user satisfaction.
Provision, troubleshoot, and deploy end-user devices including printers, VoIP phones, and workstation components.
Terminate cabling and coordinate wiring runs and replacements with facilities staff and external vendors.
Provision and deploy Windows computers, Chromebooks, iPads, and MacBooks using deployment tools and MDM platforms.
Create and manage user accounts in Google Workspace, Active Directory, Entra ID, Adobe, and other systems as required.
Maintain email distribution groups and mailing lists.
Monitor and maintain infrastructure, servers, network equipment, and on-site/off-site backups proactively.
Support and mentor Level 1 Technical Support staff.
Support employee onboarding and offboarding, including technical training for new hires.
Set up and operate A/V presentations and livestreams for events, assemblies, and faculty/committee meetings.

Requirements

Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
Minimum 5 years of help desk or desktop support experience; experience in a K-12 or educational environment is strongly preferred.
Extensive troubleshooting proficiency across Windows, Chrome OS, and macOS at hardware and software levels.
Solid networking fundamentals and connectivity troubleshooting know-how.
Hands-on experience with Cisco Meraki networking infrastructure.
3+ years of managing Google Workspace users, devices, and policies.
3+ years provisioning and managing devices with Jamf Pro and Microsoft Intune.
Working knowledge of Active Directory and Windows Server roles/features.
Experience with Adobe Creative Cloud and Microsoft Office Suite.
Preferred certifications: CompTIA A+, Network+, or Security+ (or equivalent). Apple and Jamf certifications are a plus.
Experience with A/V equipment setup and operation, including OBS for livestreaming.
Photography and/or videography skills.
Strong organizational abilities with the capacity to juggle multiple priorities independently.
Excellent attention to detail, customer service, and communication skills; ability to assist users across age groups and skill levels.
Ability to handle sensitive information with discretion and integrity.
Self-motivated problem solver with eagerness to learn new technologies.
Physical ability to lift up to 40 lbs and navigate a multi-story building.

Technologies

Windows
Chrome OS
macOS
Google Workspace
Active Directory
Entra ID
Adobe Creative Cloud
Microsoft Office Suite
Cisco Meraki
Jamf Pro
Microsoft Intune
Windows Server
OBS (Open Broadcaster Software)

Benefits

A salary aligned with education and experience
Comprehensive benefits package
403(b) retirement plan with a 5% employer match
Tuition reimbursement
School-paid lunch
Ongoing school-wide professional development opportunities

About the School

Established in 1946, Magen David Yeshivah aims to sustain and globally support Sephardic communities through education. The school envisions becoming a globally recognized center of excellence that prepares students to excel academically, graduate college and professional programs, and apply their talents toward economically independent and personally fulfilling lives.

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2mo ago

Desktop Support/Help Desk

CFS Brooklyn, NY

Brooklyn, NY

2mo ago Closed

$65k - $75k/yr Full time Chromebook Computer Skills Hardware Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

At CFS, this on-site Desktop Support / Help Desk role places you in a private school setting in South Brooklyn. You will provide desktop and help desk support for students and staff, with a salary range of USD 65,000 - 75,000 per year.

Responsibilities

Front‑line technical support for students and staff
Troubleshoot hardware, software, and classroom tech issues
Support Windows, Mac, and Chromebook devices
Assist with device imaging, repairs, and inventory
Document issues in a ticketing system

Requirements

6 months – 2 years of IT or help desk experience
Strong communication and customer service skills
Comfortable working fully on-site
Interest in learning and growing within IT

Technologies

Windows
Mac
Chromebook

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Support Jobs in Brooklyn, NY

Help Desk Support Specialist

Senior Technical Support Specialist

Desktop Support/Help Desk

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