Brooklyn, NY

Support Jobs in Brooklyn, NY

2 jobs found

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6d ago

Senior Technical Support Specialist

Magen David Yeshivah Brooklyn, NY

Brooklyn, NY

6d ago

$85k - $95k/yr Full time Active Directory Application Support End User Support

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Job Description

Magen David Yeshivah in Brooklyn seeks a Senior Technical Support Specialist to deliver hands-on IT support and day-to-day administration for applications and campus infrastructure at the Elementary School. The role involves cross-campus travel, on-site availability, and collaboration with IT leadership, reporting to the Director of Information Technology. The position offers a salary range of $85,000 to $95,000 per year.

Responsibilities

Provide timely technical support to the school community by managing daily tickets, prioritizing requests, following up, and documenting resolutions.
Escalate unresolved issues to the Director of Technology as needed.
Log every request in the ticketing system with thorough notes to build a knowledge base for future resolutions.
Troubleshoot and resolve hardware and software issues to ensure end-user satisfaction.
Provision, troubleshoot, and deploy end-user devices including printers, VoIP phones, and workstation components.
Terminate cabling and coordinate wiring runs and replacements with facilities staff and external vendors.
Provision and deploy Windows computers, Chromebooks, iPads, and MacBooks using deployment tools and MDM platforms.
Create and manage user accounts in Google Workspace, Active Directory, Entra ID, Adobe, and other systems as required.
Maintain email distribution groups and mailing lists.
Monitor and maintain infrastructure, servers, network equipment, and on-site/off-site backups proactively.
Support and mentor Level 1 Technical Support staff.
Support employee onboarding and offboarding, including technical training for new hires.
Set up and operate A/V presentations and livestreams for events, assemblies, and faculty/committee meetings.

Requirements

Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
Minimum 5 years of help desk or desktop support experience; experience in a K-12 or educational environment is strongly preferred.
Extensive troubleshooting proficiency across Windows, Chrome OS, and macOS at hardware and software levels.
Solid networking fundamentals and connectivity troubleshooting know-how.
Hands-on experience with Cisco Meraki networking infrastructure.
3+ years of managing Google Workspace users, devices, and policies.
3+ years provisioning and managing devices with Jamf Pro and Microsoft Intune.
Working knowledge of Active Directory and Windows Server roles/features.
Experience with Adobe Creative Cloud and Microsoft Office Suite.
Preferred certifications: CompTIA A+, Network+, or Security+ (or equivalent). Apple and Jamf certifications are a plus.
Experience with A/V equipment setup and operation, including OBS for livestreaming.
Photography and/or videography skills.
Strong organizational abilities with the capacity to juggle multiple priorities independently.
Excellent attention to detail, customer service, and communication skills; ability to assist users across age groups and skill levels.
Ability to handle sensitive information with discretion and integrity.
Self-motivated problem solver with eagerness to learn new technologies.
Physical ability to lift up to 40 lbs and navigate a multi-story building.

Technologies

Windows
Chrome OS
macOS
Google Workspace
Active Directory
Entra ID
Adobe Creative Cloud
Microsoft Office Suite
Cisco Meraki
Jamf Pro
Microsoft Intune
Windows Server
OBS (Open Broadcaster Software)

Benefits

A salary aligned with education and experience
Comprehensive benefits package
403(b) retirement plan with a 5% employer match
Tuition reimbursement
School-paid lunch
Ongoing school-wide professional development opportunities

About the School

Established in 1946, Magen David Yeshivah aims to sustain and globally support Sephardic communities through education. The school envisions becoming a globally recognized center of excellence that prepares students to excel academically, graduate college and professional programs, and apply their talents toward economically independent and personally fulfilling lives.

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17d ago

Desktop Support/Help Desk

CFS Brooklyn, NY

Brooklyn, NY

17d ago

$65k - $75k/yr Full time Chromebook Computer Skills Hardware Support

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Job Description

At CFS, this on-site Desktop Support / Help Desk role places you in a private school setting in South Brooklyn. You will provide desktop and help desk support for students and staff, with a salary range of USD 65,000 - 75,000 per year.

Responsibilities

Front‑line technical support for students and staff
Troubleshoot hardware, software, and classroom tech issues
Support Windows, Mac, and Chromebook devices
Assist with device imaging, repairs, and inventory
Document issues in a ticketing system

Requirements

6 months – 2 years of IT or help desk experience
Strong communication and customer service skills
Comfortable working fully on-site
Interest in learning and growing within IT

Technologies

Windows
Mac
Chromebook

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Support Jobs in Brooklyn, NY

Senior Technical Support Specialist

Desktop Support/Help Desk

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