Brooklyn, NY

Support Jobs in Brooklyn, NY

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Today

Senior Access Control & Alarm Systems Programmer / Technical Support Specialist

SAFEZONE24 Brooklyn, NY

Brooklyn, NY

Today

$35 - $46/hr Full time Senior Access Control Cctv And Video Management

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Job Description

SAFEZONE24 is hiring a Senior Access Control and Alarm Systems Programmer / Technical Support Specialist for hybrid work from Brooklyn, NY.

Responsibilities

Program and configure access control systems, alarm panels, CCTV, NVRs, and VMS platforms.
Create and manage users, credentials, access groups, door permissions, time schedules, and holiday schedules.
Program and troubleshoot alarm zones, partitions, user codes, schedules, communicators, and related system functions.
Diagnose open or faulted alarm zones, communication failures, trouble conditions, and intermittent system issues.
Troubleshoot card readers, door contacts, REX devices, electric strikes, maglocks, relays, and access control power supplies.
Configure IP cameras, NVRs, recording servers, and video management systems.
Configure recording schedules and tune motion detection, retention, storage, users, permissions, and remote viewing.
Troubleshoot offline cameras, recording failures, playback issues, camera authentication, storage problems, and server connectivity.
Provide support for Digital Watchdog DW Spectrum and similar VMS platforms.
Troubleshoot ONVIF, RTSP, camera discovery, firmware compatibility, and IP camera communication.
Diagnose CCTV network issues involving PoE, switches, cabling, bandwidth, firewalls, and related connectivity.
Troubleshoot network behavior across TCP/IP, static IP addressing, DHCP, routers, switches, VLANs, PoE, and remote connectivity.
Provide remote technical support to field technicians during service calls.
Guide technicians through voltage testing, continuity testing, relay testing, alarm-zone troubleshooting, camera testing, and network diagnostics.
Review system logs, programming, camera status, recording status, and configuration to identify root causes.
Perform remote programming, configuration changes, system upgrades, and commissioning.
Escalate to manufacturer technical support when needed.
Document findings, programming changes, and completed repairs.
Complete occasional on-site service when remote troubleshooting is not sufficient.

Requirements

Strong hands-on experience programming and troubleshooting access control, intrusion alarm, and CCTV/VMS systems.
Commercial experience with access control and alarm systems is strongly preferred.
Experience building and managing access groups, schedules, holiday schedules, users, credentials, zones, and partitions.
Proven ability to configure and troubleshoot IP cameras, NVRs, and VMS platforms.
Ability to troubleshoot recording, storage, playback, remote access, and camera connectivity issues.
Strong networking knowledge: TCP/IP, routers, switches, PoE, DHCP, static IP addressing, and VLANs.
Ability to read electrical schematics, wiring diagrams, system drawings, and network diagrams.
Experience using a multimeter and other diagnostic tools.
Strong communication skills to guide field technicians remotely.
Prior experience preferred: security systems programmer, senior alarm technician, access control technician, CCTV/VMS technician, security systems engineer, or technical support specialist.
3+ years of hands-on experience programming and troubleshooting access control or alarm systems.
Ability to occasionally commute to Brooklyn, NY 11213 for on-site service when needed.
Fluent professional English for phone communication with customers and technicians.
Experience programming/troubleshooting at least one of: GeoVision Access Control / GV-ASManager, DSC PowerSeries/Neo, Qolsys IQ Pro / IQ Panel, Honeywell/Resideo Vista, Digital Watchdog DW Spectrum, Alarm.com, HID, Akuvox, or Ubiquiti/UniFi.

Technologies

GeoVision Access Control / GV-ASManager
DSC PowerSeries / Neo
Qolsys IQ Pro / IQ Panel
Honeywell / Resideo Vista
Digital Watchdog DW Spectrum
Alarm.com
HID
Akuvox
Provision-ISR
Axis
Milestone XProtect
Ubiquiti / UniFi
ONVIF
RTSP
TCP/IP
DHCP
VLANs
PoE
IP cameras
NVRs
VMS platforms

Pay and Work Details

Hourly rate: USD 35.00 - 46.02
Expected hours: 25.0 - 40.0 per week
Location: Hybrid remote in Brooklyn, NY 11213

Application Questions

Do you have 3+ years of hands-on experience programming and troubleshooting access control or alarm systems? If yes, which systems?
Are you able to occasionally commute to Brooklyn, NY 11213 for on-site service when needed?
Do you speak and write fluent professional English and feel comfortable communicating clearly with customers and technicians by phone?
Have you personally programmed or troubleshot any of these systems: GeoVision Access Control / GV-ASManager, DSC PowerSeries/Neo, Qolsys IQ Pro / IQ Panel, Honeywell/Resideo Vista, Digital Watchdog DW Spectrum, Alarm.com, HID, Akuvox, or Ubiquiti/UniFi? If yes, which ones?

Important: This role is focused on independent programming, configuration, diagnosis, and troubleshooting across access control, alarm, CCTV, NVR, VMS, and related network systems. It is not primarily a cable-pulling or basic installation position.

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1mo ago

Help Desk Technician

DISTRICT ATTORNEY KINGS COUNTY Brooklyn, NY

Brooklyn, NY

1mo ago Closed

$61k - $61k/yr Full time Application Support End User Support Hardware Support

This position is no longer accepting applications (closed Sep 13, 2026).

Job Description

Help Desk Technician (Information Technology) provides end-user support as the first point of contact for desktop, network, and court technology issues.

Responsibilities

Receive support calls and accurately document requests in the Help Desk application.
Troubleshoot and resolve end-user issues involving hardware, operating systems, software, and related desktop problems.
Install, configure, test, monitor, maintain, and troubleshoot end-user hardware and software.
Conduct onsite or remote diagnosis for complex desktop issues and recommend and implement corrective repairs as needed.
Administer and resolve issues for end-user workstation networking software products.
Verify physical desktop connectivity, including RJ-45 Ethernet jacks, switches, and connectors between PCs and servers.
Troubleshoot basic network and server access problems (connectivity) and address WAN, firewall, and VPN issues with System Administrative guidance.
Process moves, additions, and changes (MAC) requests as directed.
Assess needs and implement performance upgrades, including installing CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, and DVD/CD-ROM components.
Perform print/printer maintenance and troubleshoot print failures involving both hardware and software.
Maintain printing equipment.
Coordinate with vendors as needed for repair processes and equipment or software-related issues.
Support laptop and mobile device requests and assist with mobile computing.
Ensure operating systems and related tooling (updates, security, and office productivity software) are current and meet specifications.
Set up and install software and office standards on laptops.
Provide Court Room Technology support, including installation and setup of court technology products (hardware and software).
Troubleshoot voice communications and voice mail systems (telephones and voice mail systems).
Perform network resource administration work.
Complete general administrative and office duties.
Prepare reports, distribute departmental and inter-office correspondence, file documents, and assist I.T. department personnel as directed by the Department Manager and/or other Management or Executive staff.
Perform other related duties as necessary.

Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to the duties described; or an equivalent combination of education and/or experience to the equivalent of “1” above.
May need to work overtime and respond to emergencies due to system failures or environmental factors.
Must have and maintain a valid NYS Driver License (may require travel to remote sites).
On-call availability as needed/required, including schedules with days per month plus after-hours and weekend support.

Technologies

Help Desk application
RJ-45 Ethernet jacks
WAN, firewall, VPN
DVD/CD-ROM
CPU
I/O and NIC cards
RAM
Voice communications systems
Voice mail systems

Preferred Skills

Ability to sit and/or stand for extended periods and lift or transport heavy to moderately heavy objects such as computers and peripherals.
Excellent organizational, time-management, and multi-tasking skills, including initiative and the ability to prioritize while working independently and within a team.
Excellent interpersonal, verbal, and written communication skills with strong attention to detail.

Additional Information

Employees of the City of New York may be eligible for federal loan forgiveness programs and state repayment assistance programs.
Public Service Loan Forgiveness Program (PSLF) may provide student loan forgiveness for qualifying public service employees.

Residency Requirement

New York City residency is generally required within 90 days of appointment.
City Employees in certain titles with 2 continuous years of City service may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.
Discuss with the agency representative at the time of interview to confirm whether the residency requirement applies.

Work location: Brooklyn, NY (onsite). Salary: $61,174 per year.

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1mo ago

Level 2 IT Support Specialist

Gersh Autism Brooklyn, NY

Brooklyn, NY

1mo ago Closed

$66k - $68k/yr Full time Application Support Cloud Platforms Computer Skills

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Gersh Autism is hiring a Level 2 IT Support Specialist to support teams primarily from our Brooklyn, NY campus (onsite). This role combines advanced troubleshooting with enterprise IT administration, giving you a clear escalation path, ownership of root-cause fixes, and hands-on work across Microsoft 365, device management, security support, and network infrastructure. The position also includes occasional travel to other Gersh Academy locations in Queens and Long Island as needed.

Compensation: $66,300 - $67,500 per year (Brooklyn). Schedule: full time, Monday through Friday. Experience level: 3+ years supporting enterprise IT environments.

What you’ll do

Deliver advanced technical support to staff via phone, email, remote assistance, and in-person support.
Act as the escalation point for Level 1 technicians, helping resolve complex hardware, software, operating system, application, network, and cloud issues.
Install, configure, upgrade, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
Perform root-cause analysis for repeat issues and implement longer-term solutions to prevent recurrence.
Create and maintain technical documentation, knowledge-base articles, and standard operating procedures.
Administer Microsoft 365 including Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, security groups, dynamic groups, licensing, and authentication.
Troubleshoot Microsoft 365 synchronization, authentication, access, and licensing issues, including multifactor authentication deployment and enforcement.
Administer Microsoft Intune for Windows, macOS, iOS, and Android, including compliance policies, configuration profiles, application deployments, and device restrictions.
Monitor device compliance and remediate noncompliant systems, with support for Windows Autopilot and endpoint lifecycle management.
Support endpoint security solutions including Microsoft Defender and Arctic Wolf, investigating security alerts and partnering with security teams to remediate threats.
Support vulnerability remediation, endpoint hardening, cybersecurity best practices, and monitoring of risky users, quarantined emails, and identity-protection alerts.
Assist with security audits and compliance initiatives, including maintaining and improving Microsoft Secure Score and Microsoft Compliance Score.
Support Meraki networking infrastructure (switches, wireless access points, firewalls, security appliances), including monitoring performance, coordinating with vendors, and assisting with deployments, structured cabling, and upgrades.
Administer Group Policy, file shares, and print services; manage user provisioning, permissions, and access controls.
Assist with disaster-recovery and business-continuity planning, participate in technology refreshes and new-site deployments, and maintain accurate IT asset inventory records.
Provide after-hours support for critical incidents or scheduled maintenance when required.

What you bring

Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
Three to five years supporting enterprise IT environments.
Experience supporting Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
Experience with Meraki networking or a comparable enterprise networking platform.
Familiarity with Microsoft Secure Score, Microsoft Compliance Manager, and cybersecurity best practices.
Experience with endpoint security platforms such as Microsoft Defender, Arctic Wolf, SentinelOne, or comparable solutions.
Strong understanding of TCP/IP networking, DNS, DHCP, VPNs, and wireless technologies.
Experience working with ticketing systems and IT Service Management processes.
Working knowledge of PowerShell scripting (preferred).
Excellent analytical, troubleshooting, organizational, and communication skills.
Ability to prioritize multiple responsibilities while maintaining a high level of customer service.
Ability to work independently and collaborate effectively within a team.
Ability to travel to other Gersh Academy locations in New York as needed.

Tools and platforms you’ll work with

Microsoft 365: Exchange Online, Microsoft Teams, SharePoint, OneDrive
Microsoft Entra ID (Azure Active Directory), Microsoft Intune, Windows Autopilot
Microsoft Secure Score, Microsoft Compliance Manager, Microsoft Defender, Microsoft Compliance Score
Endpoint/security: Arctic Wolf, SentinelOne, Microsoft endpoint security solutions
Networking: Meraki, TCP/IP, DNS, DHCP, VPNs, structured cabling
Other: Group Policy, file shares, print services, PowerShell, Microsoft 365 synchronization, multifactor authentication, CPI (therapeutic holds) procedures

Preferred certifications

Microsoft Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Administrator Associate
CompTIA A+
CompTIA Network+
CompTIA Security+
ITIL Foundation Certification
Meraki ECMS Fundamentals

Physical requirements

Must be able to help keep students safe from themselves and others, and may need to implement CPI (therapeutic holds) procedures.
Must be able to remove oneself from potentially harmful situations and, in some cases, lift a child.
Ability to stand, walk, bend, kneel, and move throughout the workday.
Ability to lift (at least 50-65 pounds), assist, and/or physically support students, which may include lifting or guiding students of varying sizes.
Ability to physically intervene when required to ensure safety (per CPI training).
Ability to remove oneself and/or others from unsafe situations quickly.
Ability to maintain attention and focus in a dynamic, high-stimulation environment.
Ability to multi-task, shift priorities quickly, and exercise sound judgment in high-pressure or safety-sensitive situations.
Ability to work effectively as part of a team and maintain professional relationships.
Ability to perform duties under stress, including during behavioral escalations.

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1mo ago

Help Desk Support Specialist

KITH Brooklyn, NY

Brooklyn, NY

1mo ago Closed

$65k - $70k/yr Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Sep 5, 2026).

Job Description

KITH is hiring an IT Help Desk Support Specialist to serve as the first line of technical support for employees across its New York offices, stores, and warehouse. This full-time, 100% onsite role supports end-user hardware and software at tier-1 and tier-2 levels, while working closely with the systems administration team that handles servers, network infrastructure, and security.

Based in Brooklyn, NY (HQ in Williamsburg, Brooklyn), the Help Desk Support Specialist will manage day-to-day requests, troubleshoot a range of workstation and mobile issues, and help keep internal IT operations running smoothly through consistent documentation and reliable escalation practices.

What you’ll do

Act as the primary point of contact for technical assistance through phone, email, or a ticketing system, supporting hardware and software issues.
Log and manage requests in Harmony, including documenting details, triaging, and escalating complex or infrastructure-level issues to systems administration.
Perform in-person and remote troubleshooting using ScreenConnect for workstations, laptops, mobile devices, and POS systems.
Handle the setup, deployment, replacement, and upgrades of end-user hardware such as workstations, monitors, peripherals, printers, and POS terminals.
Support and manage end-user devices and mobile endpoints using ManageEngine and Iru MDM.
Resolve end-user issues in Microsoft 365 and/or Google Workspace, including email, file storage, and collaboration tools.
Support staff onboarding and offboarding through account provisioning, equipment setup, and access requests.
Diagnose incidents by reviewing symptoms and user-provided details, then determine the most effective resolution path.
Coordinate with vendors and their support desks when needed.
Maintain accurate documentation of common issues and resolutions, and keep IT asset records up to date.
Participate in IT and cross-functional projects as assigned.
Complete additional duties as assigned.

What you bring

2 to 3 years of help desk or desktop support experience.
Experience with Harmony, including ticket lifecycle, SLAs, and escalation processes.
Comfort using remote support tools, specifically ScreenConnect.
Experience with endpoint management platforms, specifically ManageEngine and Iru.
Ability to support Windows 10/11 and Apple macOS.
End-user administration support experience for Microsoft 365 and/or Google Workspace.
Familiarity with peripheral devices including network printers, scanners, monitors, and UPS devices.
Mobile device troubleshooting for iOS and Android.
Client-side networking troubleshooting experience, including Wi-Fi connectivity and VPN client issues.
Strong traits and work style: detail-oriented, methodical, highly organized, proactive, reliable, and able to work independently and collaboratively in a fast-paced environment.
Strong communication and troubleshooting skills, including the ability to diagnose and explain IT issues to non-technical users both verbally and in writing.
Customer-focused mindset and interpersonal skills aligned with teamwork.
Availability for on-call support and occasional travel to KITH stores and the warehouse in New York for project work.

Technologies you’ll work with

Harmony, ScreenConnect
ManageEngine, Iru
Windows 10, Windows 11, macOS
Microsoft 365, Google Workspace
iOS, Android, Wi-Fi, VPN client

Compensation and status

Location: Brooklyn, NY (onsite); HQ - Williamsburg, Brooklyn
Status: Full-time / 100% on-site
Salary: USD 65,000 - 70,000 per year

Nice to have qualifications

Retail-specific experience and knowledge of POS systems, hardware, and peripherals.
Familiarity with Active Directory / Azure AD user administration, including password resets and group membership.
Basic understanding of ITIL.
Relevant certifications such as A+, Network+, and ITIL Foundation.
For retail project work, opportunity to travel within the US and other locations based on expansion plans.

Who you are

Detail-oriented, organized, proactive, and reliable.
Strong troubleshooting and communication skills with a collaborative, customer-focused approach.
Self-motivated and accountable, with strong interpersonal skills and flexibility in a fast-paced environment.
Curious and eager to learn, with a willingness to adapt.

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3mo ago

Senior Technical Support Specialist

Magen David Yeshivah Brooklyn, NY

Brooklyn, NY

3mo ago Closed

$85k - $95k/yr Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Jul 14, 2026).

Job Description

Magen David Yeshivah in Brooklyn seeks a Senior Technical Support Specialist to deliver hands-on IT support and day-to-day administration for applications and campus infrastructure at the Elementary School. The role involves cross-campus travel, on-site availability, and collaboration with IT leadership, reporting to the Director of Information Technology. The position offers a salary range of $85,000 to $95,000 per year.

Responsibilities

Provide timely technical support to the school community by managing daily tickets, prioritizing requests, following up, and documenting resolutions.
Escalate unresolved issues to the Director of Technology as needed.
Log every request in the ticketing system with thorough notes to build a knowledge base for future resolutions.
Troubleshoot and resolve hardware and software issues to ensure end-user satisfaction.
Provision, troubleshoot, and deploy end-user devices including printers, VoIP phones, and workstation components.
Terminate cabling and coordinate wiring runs and replacements with facilities staff and external vendors.
Provision and deploy Windows computers, Chromebooks, iPads, and MacBooks using deployment tools and MDM platforms.
Create and manage user accounts in Google Workspace, Active Directory, Entra ID, Adobe, and other systems as required.
Maintain email distribution groups and mailing lists.
Monitor and maintain infrastructure, servers, network equipment, and on-site/off-site backups proactively.
Support and mentor Level 1 Technical Support staff.
Support employee onboarding and offboarding, including technical training for new hires.
Set up and operate A/V presentations and livestreams for events, assemblies, and faculty/committee meetings.

Requirements

Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
Minimum 5 years of help desk or desktop support experience; experience in a K-12 or educational environment is strongly preferred.
Extensive troubleshooting proficiency across Windows, Chrome OS, and macOS at hardware and software levels.
Solid networking fundamentals and connectivity troubleshooting know-how.
Hands-on experience with Cisco Meraki networking infrastructure.
3+ years of managing Google Workspace users, devices, and policies.
3+ years provisioning and managing devices with Jamf Pro and Microsoft Intune.
Working knowledge of Active Directory and Windows Server roles/features.
Experience with Adobe Creative Cloud and Microsoft Office Suite.
Preferred certifications: CompTIA A+, Network+, or Security+ (or equivalent). Apple and Jamf certifications are a plus.
Experience with A/V equipment setup and operation, including OBS for livestreaming.
Photography and/or videography skills.
Strong organizational abilities with the capacity to juggle multiple priorities independently.
Excellent attention to detail, customer service, and communication skills; ability to assist users across age groups and skill levels.
Ability to handle sensitive information with discretion and integrity.
Self-motivated problem solver with eagerness to learn new technologies.
Physical ability to lift up to 40 lbs and navigate a multi-story building.

Technologies

Windows
Chrome OS
macOS
Google Workspace
Active Directory
Entra ID
Adobe Creative Cloud
Microsoft Office Suite
Cisco Meraki
Jamf Pro
Microsoft Intune
Windows Server
OBS (Open Broadcaster Software)

Benefits

A salary aligned with education and experience
Comprehensive benefits package
403(b) retirement plan with a 5% employer match
Tuition reimbursement
School-paid lunch
Ongoing school-wide professional development opportunities

About the School

Established in 1946, Magen David Yeshivah aims to sustain and globally support Sephardic communities through education. The school envisions becoming a globally recognized center of excellence that prepares students to excel academically, graduate college and professional programs, and apply their talents toward economically independent and personally fulfilling lives.

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3mo ago

Desktop Support/Help Desk

CFS Brooklyn, NY

Brooklyn, NY

3mo ago Closed

$65k - $75k/yr Full time Chromebook Computer Skills Hardware Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

At CFS, this on-site Desktop Support / Help Desk role places you in a private school setting in South Brooklyn. You will provide desktop and help desk support for students and staff, with a salary range of USD 65,000 - 75,000 per year.

Responsibilities

Front‑line technical support for students and staff
Troubleshoot hardware, software, and classroom tech issues
Support Windows, Mac, and Chromebook devices
Assist with device imaging, repairs, and inventory
Document issues in a ticketing system

Requirements

6 months – 2 years of IT or help desk experience
Strong communication and customer service skills
Comfortable working fully on-site
Interest in learning and growing within IT

Technologies

Windows
Mac
Chromebook

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Support Jobs in Brooklyn, NY

Senior Access Control & Alarm Systems Programmer / Technical Support Specialist

Help Desk Technician

Level 2 IT Support Specialist

Help Desk Support Specialist

Senior Technical Support Specialist

Desktop Support/Help Desk

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