Wireless Network Configuration Support Jobs

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Helpdesk Tier 2

TGIPOWER LLC Cherry Hill, NJ

Cherry Hill, NJ

Today

$65k - $75k/yr Full time Active Directory Customer Support Dhcp

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Job Description

Support Tier 2 role on-site in Cherry Hill, NJ with TGIPOWER LLC. This full-time position focuses on high-impact, Level 2 remote client support over the phone in a fast-paced business IT environment. You will help drive timely resolutions, maintain clear documentation, and meet performance metrics while supporting customers and teammates with an extremely service-oriented approach. Compensation ranges from $65,000 to $75,000 per year with benefits including health, dental, and vision insurance, PTO, and a 401(k).

Responsibilities

Resolve issues escalated from Tier 1 support staff, working directly with users to achieve timely resolution.
Support and document the initiation, execution, and closing activities for program/project(s) and related support activities.
Simulate and recreate user issues to address operational difficulties effectively.
Monitor and ensure performance metrics are met or exceeded.
Maintain constant, proactive communication with customers and team members to mitigate issues and concerns.
Recommend system modifications when needed to reduce recurring user problems.
Escalate more complex issues to senior-level technicians as appropriate.
Promote a one team attitude internally and externally.
Handle multiple priorities and respond with urgency to situations requiring quick turnaround.

Requirements

2 to 3 years of IT experience.
Experience with Windows Server 2008/2012/2016/2019, Active Directory, Active Directory user account management, and basic group ad security policy management.
Exchange and Office 365 account administration experience.
Basic network troubleshooting, including internet connectivity troubleshooting.
Working knowledge of network appliances such as firewalls, routers, and managed switches.
Comfort supporting desktop environments across Windows 7, 8, and 10, along with common applications such as MS Office, Adobe, printers, and scanners.
LAN/WAN support fundamentals including DNS, DHCP, group policy, domain controllers, plus wireless network configuration and troubleshooting.
Office 365 administration experience.
MSP (Managed Service Provider) experience.
Virtualization experience with Microsoft Hyper-V and/or VMware is a plus.
Excellent written and verbal communication, strong troubleshooting skills, and the ability to follow instructions.
Strong documentation skills and the ability to create standard operating procedures.
Professional demeanor.

Schedule and Location

Monday to Friday
In-person: Cherry Hill, NJ

Benefits

Dental insurance
Health insurance
Vision Insurance
PTO
401(k)

Employment type: Full-time

Salary: $65,000 - $75,000 per year

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