Cherry Hill, NJ

Support Jobs in Cherry Hill, NJ

2 jobs found

Include remote jobs

1d ago

Helpdesk Tier 2

TGIPOWER LLC Cherry Hill, NJ

Cherry Hill, NJ

1d ago

$65k - $75k/yr Full time Active Directory Customer Support Dhcp

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Job Description

Support Tier 2 role on-site in Cherry Hill, NJ with TGIPOWER LLC. This full-time position focuses on high-impact, Level 2 remote client support over the phone in a fast-paced business IT environment. You will help drive timely resolutions, maintain clear documentation, and meet performance metrics while supporting customers and teammates with an extremely service-oriented approach. Compensation ranges from $65,000 to $75,000 per year with benefits including health, dental, and vision insurance, PTO, and a 401(k).

Responsibilities

Resolve issues escalated from Tier 1 support staff, working directly with users to achieve timely resolution.
Support and document the initiation, execution, and closing activities for program/project(s) and related support activities.
Simulate and recreate user issues to address operational difficulties effectively.
Monitor and ensure performance metrics are met or exceeded.
Maintain constant, proactive communication with customers and team members to mitigate issues and concerns.
Recommend system modifications when needed to reduce recurring user problems.
Escalate more complex issues to senior-level technicians as appropriate.
Promote a one team attitude internally and externally.
Handle multiple priorities and respond with urgency to situations requiring quick turnaround.

Requirements

2 to 3 years of IT experience.
Experience with Windows Server 2008/2012/2016/2019, Active Directory, Active Directory user account management, and basic group ad security policy management.
Exchange and Office 365 account administration experience.
Basic network troubleshooting, including internet connectivity troubleshooting.
Working knowledge of network appliances such as firewalls, routers, and managed switches.
Comfort supporting desktop environments across Windows 7, 8, and 10, along with common applications such as MS Office, Adobe, printers, and scanners.
LAN/WAN support fundamentals including DNS, DHCP, group policy, domain controllers, plus wireless network configuration and troubleshooting.
Office 365 administration experience.
MSP (Managed Service Provider) experience.
Virtualization experience with Microsoft Hyper-V and/or VMware is a plus.
Excellent written and verbal communication, strong troubleshooting skills, and the ability to follow instructions.
Strong documentation skills and the ability to create standard operating procedures.
Professional demeanor.

Schedule and Location

Monday to Friday
In-person: Cherry Hill, NJ

Benefits

Dental insurance
Health insurance
Vision Insurance
PTO
401(k)

Employment type: Full-time

Salary: $65,000 - $75,000 per year

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5mo ago

IT Field Service Help Desk Technician

EMCO Technology, Inc Cherry Hill, NJ

Cherry Hill, NJ

5mo ago Closed

$25 - $40/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 5, 2026).

Job Description

Based in Cherry Hill, New Jersey, EMCO Technology, Inc seeks an IT Field Service Help Desk Technician to manage customer IT infrastructure, troubleshoot desktop hardware and software, and install and support network devices across on-site, in-house, and remote environments.

Responsibilities

Execute the necessary technical work to manage client IT infrastructure.
Troubleshoot and resolve desktop and laptop hardware and software issues.
Install, test, and support network devices including servers, workstations, VMWare components, printers, SPAM filters, Exchange servers, Active Directory, and Windows DNS.
Provide in-house, on-site, and remote computer and network services.
Collaborate with the customer’s business-critical servers, software packages, and support vendors.
Maintain a solid understanding of core Internet concepts such as DNS, security, IP routing, HTTP, VPN, and email routing.
Configure and deploy firewalls, switches, VPN concentrators, and security appliances.
Maintain comprehensive documentation for hardware, software, networks and issue logs.
Work with Microsoft 0365, SharePoint, and other Microsoft products.
Back up and restore client systems and data as needed.
Stay current with industry trends to support the network and PC environment.
Coordinate with external vendors to troubleshoot IT issues at labs or manufacturing facilities as necessary.
Demonstrate excellent troubleshooting skills to diagnose and repair network connectivity problems.
Apply strong problem-solving and logical thinking to learn and apply new technical concepts quickly.
Communicate clearly, verbally and in writing, translating technical concepts for business audiences.
Write and maintain thorough technical documentation.
Maintain accurate inventories of hardware, software, and licenses.

Requirements

Associate or Bachelor degree in Computer Science, Information Technology, or other technical discipline; preferred.
5+ years of experience in office infrastructure and office technologies.
Expert level operation of Windows operating systems.
Proficient operation of Microsoft Office 2010 and higher and other basic Microsoft Windows applications.
Configuration and troubleshooting of PCs, laptops, tablets, and smartphones (iOS and Android).
Mac experience preferred.
Strong diagnostic, problem resolution and proactive monitoring skills.

Technologies

VMWare
Active Directory
Windows DNS
Exchange Server
SPAM filters
Microsoft 0365
SharePoint
Windows operating systems
Office 2010
Mac OS
iOS
Android
VPN
Firewalls
Switches
VPN Concentrators
Security appliances

Compensation and location

Salary: USD 25 - 40 per hour. Location: Cherry Hill, NJ (onsite).

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Support Jobs in Cherry Hill, NJ

Helpdesk Tier 2

IT Field Service Help Desk Technician

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