Dhcp

Dhcp Support Jobs

38 jobs found

Today

Helpdesk Technician 1

Natural Alternatives International Inc Carlsbad, CA

Carlsbad, CA

Today

$27 - $30/hr Full time Dhcp End User Support ERP Systems

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Job Description

Natural Alternatives International Inc is hiring a Helpdesk Technician 1 to provide onsite first-level technical support for end users in Carlsbad, CA.

Responsibilities

Represent IT staff, teams, and services professionally and respectfully to support the company userbase
Resolve Tier 1 helpdesk tickets and escalate complex and/or high-priority issues to the appropriate IT personnel
Support IT-managed products and services, including answering questions, troubleshooting, instructing users on software or hardware functionality, and communicating relevant policies
Troubleshoot printer issues and assist with ERP system difficulties as needed
Identify the most effective path to resolve technical issues through research and in-depth troubleshooting
Consult with full-time IT staff when additional input is required
Confirm solutions resolved user issues via verbal or email follow-up
Participate in IT-related projects assigned by the supervisor
Support corporate network reliability by monitoring and following documented procedures for systems and appliances (including antivirus software and monitoring tools) to help maximize performance and minimize security issues and downtime
Manage multiple tasks and projects at the same time
Apply a working familiarity with Sarbanes-Oxley (SOX) requirements that apply to IT work (a plus)

Requirements

2+ years of experience in helpdesk or IT support
Windows 10+ and Active Directory
Azure
Microsoft Office 2013+ and Office 365 administration
Mobile device administration
Networking concepts: DHCP, DNS, and TCP/IP
Disk imaging / PC deployment
PC hardware troubleshooting
Management and maintenance of printers and copiers
Ability to interface with and make recommendations to users across the organization, including C-suite
Demonstrated mastery of written English grammar (sentence structure, spelling, punctuation)
Good verbal communication skills
Diplomacy, composure, and sound judgment; ability to adapt quickly to changing circumstances
Strong troubleshooting and problem-solving skills to respond quickly to system software and hardware issues
Ability to pursue goals efficiently, understand priorities, and manage activities aligned with department objectives
Good organizational skills and self-starter mindset
Team-oriented approach, including facilitating discussions, mediating, and supporting team processes
Recognize personal limitations and request assistance and training when challenges require management guidance

Technologies

Windows 10+
Active Directory
Azure
Microsoft Office 2013+
Office 365
DHCP
DNS
TCP/IP
ERP system
Antivirus software
Monitoring tools
Printers and copiers
Mobile device administration
Disk imaging

Benefits

Free medical (one plan) plus other medical plan options
Dental, vision, life insurance, and other voluntary benefit options
$1,000 Retention Bonus after 90 days of employment
$1,000 Employee Referral Bonus
3 weeks vacation and 11 paid holidays
401K with company matching and profit sharing
Opportunities for advancement
Comprehensive training

Location and Pay

Location: Carlsbad, CA (onsite)
Pay: USD 27 - 30 per hour

Physical Demands

Regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop and kneel; talk and hear
Frequently required to sit and stand
Vision abilities required: close vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
Lifting requirement: up to 50 pounds (maximum safety-recommended)
Reasonable accommodations may be made upon request for qualified disabilities

Work Environment

Computer workstation and climate controlled office environment
May occasionally enter production areas where personal protective equipment might be required to prevent or lessen exposure to airborne powdered nutritional supplement substances

Background Check Requirement

Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to starting
Employment offers may be rescinded for disqualifying background check results and/or if the candidate withheld or falsified information
Failure to complete the background check may affect continued employment for an NAI employee who was conditionally offered the position

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3d ago

IT Support Analyst

Fortis Greenville, SC

Greenville, SC

3d ago

Full time Antivirus Desktop Support Dhcp

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Job Description

This role provides first point-of-contact support for hardware, software, network, and account needs, with responsibilities spanning troubleshooting, onboarding and offboarding, and ongoing endpoint and asset management.

Key Responsibilities

Deliver first- and second-level support in person and remotely for hardware, software, network, and account issues
Troubleshoot laptops, desktops, mobile devices, printers, peripherals, and meeting-room AV and video conferencing equipment
Set up and configure new employee devices, accounts, and access; manage offboarding and device recovery
Maintain an accurate IT asset inventory, including tracking, labeling, procurement support, and lifecycle management
Administer user accounts, permissions, and licenses (including Google Workspace)
Respond to tickets within agreed SLAs, and document solutions and processes in the knowledge base
Support employees across Asia and European time zones, using clear handoffs and communication
Assist with software rollouts, patching, OS updates, and endpoint security controls such as antivirus, disk encryption, and MDM
Coordinate with vendors and ISPs, and escalate complex issues to the appropriate teams
Contribute to IT projects such as office moves, equipment refreshes, and tool migrations

Required Qualifications

1 to 3 years of experience in IT support, helpdesk, or desktop support (or an equivalent combination of education and experience)
Strong troubleshooting skills with macOS
Experience with Jamf and Google Workspace
Working knowledge of networking basics, including Wi-Fi, VPN, DNS, and DHCP
Experience maintaining IT asset inventory
Clear written and verbal communication, with patience when working with non-technical users
Associate’s or bachelor’s degree in IT, Computer Engineering, or a related field

Preferred Skills

Certifications such as Jamf Certified Associate (Jamf 100) or higher, or Apple Certified IT Professional
Basic scripting experience (Bash, Python, or Ruby) for automation
Experience writing documentation or delivering end-user training

Technology Stack

macOS, Jamf, Google Workspace, Wi-Fi, VPN, DNS, DHCP, MDM, antivirus, disk encryption

Role Details

Location: Greenville, SC (On-site)
Employment Type: Full-time
Reports To: Business Intelligence Team Lead

About Fortis

Fortis is a rapidly growing concierge travel and security firm serving ultra-high-net-worth clients worldwide. The company is headquartered in Greenville, SC, and maintains offices in Reno, Nevada, Hong Kong, and India.

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3d ago

Helpdesk Tier 2

TGIPOWER LLC Cherry Hill, NJ

Cherry Hill, NJ

3d ago

$65k - $75k/yr Full time Active Directory Customer Support Dhcp

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Job Description

Support Tier 2 role on-site in Cherry Hill, NJ with TGIPOWER LLC. This full-time position focuses on high-impact, Level 2 remote client support over the phone in a fast-paced business IT environment. You will help drive timely resolutions, maintain clear documentation, and meet performance metrics while supporting customers and teammates with an extremely service-oriented approach. Compensation ranges from $65,000 to $75,000 per year with benefits including health, dental, and vision insurance, PTO, and a 401(k).

Responsibilities

Resolve issues escalated from Tier 1 support staff, working directly with users to achieve timely resolution.
Support and document the initiation, execution, and closing activities for program/project(s) and related support activities.
Simulate and recreate user issues to address operational difficulties effectively.
Monitor and ensure performance metrics are met or exceeded.
Maintain constant, proactive communication with customers and team members to mitigate issues and concerns.
Recommend system modifications when needed to reduce recurring user problems.
Escalate more complex issues to senior-level technicians as appropriate.
Promote a one team attitude internally and externally.
Handle multiple priorities and respond with urgency to situations requiring quick turnaround.

Requirements

2 to 3 years of IT experience.
Experience with Windows Server 2008/2012/2016/2019, Active Directory, Active Directory user account management, and basic group ad security policy management.
Exchange and Office 365 account administration experience.
Basic network troubleshooting, including internet connectivity troubleshooting.
Working knowledge of network appliances such as firewalls, routers, and managed switches.
Comfort supporting desktop environments across Windows 7, 8, and 10, along with common applications such as MS Office, Adobe, printers, and scanners.
LAN/WAN support fundamentals including DNS, DHCP, group policy, domain controllers, plus wireless network configuration and troubleshooting.
Office 365 administration experience.
MSP (Managed Service Provider) experience.
Virtualization experience with Microsoft Hyper-V and/or VMware is a plus.
Excellent written and verbal communication, strong troubleshooting skills, and the ability to follow instructions.
Strong documentation skills and the ability to create standard operating procedures.
Professional demeanor.

Schedule and Location

Monday to Friday
In-person: Cherry Hill, NJ

Benefits

Dental insurance
Health insurance
Vision Insurance
PTO
401(k)

Employment type: Full-time

Salary: $65,000 - $75,000 per year

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9d ago

Desktop Support Technician II

DCH Health System Tuscaloosa, AL

Tuscaloosa, AL

9d ago

Full time Desktop Support Dhcp End User Support

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Job Description

Desktop Support Technician II delivers onsite, ITIL Tier 2 desktop support and escalation support for DCH Health System.

Responsibilities

Install, manage, and support Windows PCs and laptops, DELL WYSE thin clients, printers, copiers, phones, scanners, barcode readers, e-sign devices, tablets, and other endpoint devices.
Install, manage, and support desktop hardware across hardwired, wireless, DHCP, and static IP networks; may coordinate with vendors or other DCH technical teams.
Deploy approved software using approved application deployment tools or standard manual methods.
Improve IT performance and resolve issues to restore service, working with user stakeholders, IT teams, DCH departments, independent business partners, and vendor support personnel.
Simulate or recreate user issues to identify system limitations and recommend modifications to reduce recurring problems.
Support heightened security by following IT Security Policies and completing required security training, including HIPAA, on an annual basis.
Record ticket details in the appropriate IT support solution, including daily follow-up on open cases; keep communication notes in the record and explain technical details in user-friendly, non-technical language.
Respond promptly to phone calls and electronic communications.
Use the online knowledge base to resolve known issues at the lowest escalation point and contribute updates to improve team troubleshooting.
Identify when high-impact, urgent, or complex issues require rapid escalation; attempt resolution before escalation when appropriate.
After escalation, document what was attempted, what assistance is still needed, and confirm the escalation point is aware of the issue.
Participate in Desktop Team on-call coverage, typically 1 out of every 9 weeks.
Maintain performance, patient and employee satisfaction, and financial standards as outlined in performance evaluation.
Complete compliance requirements per the Employee Handbook.
Follow DCH Behavioral Standards, including building positive relationships with patients/families, coworkers, colleagues, and self.
Perform essential functions to ensure the safety of patients, visitors, and employees; identify and reduce unsafe practices and take action to reduce risks and hazards.
Use electronic mail, time and attendance software, learning management software, and the intranet.
Adhere to all DCH Health System policies and procedures; other duties as assigned.

Requirements

Associates / Technical degree in Computer Science or related field plus 1 year of relevant work experience.
HS diploma / GED with a combination of relevant IT certifications and 2+ years of relevant IT desktop work experience.
HS diploma / GED with 3+ years of relevant IT desktop work experience.
Higher-level degrees, certifications, and experience preferred.
Healthcare IT desktop support experience preferred.
Mid-level proficiency in a combination of: personal computer skills, desktop hardware, networking (LAN/WAN), telecommunications, applications, operating systems, and customer service.
Must be able to read, write legibly, speak, and comprehend English.
Important interpersonal relationship skills; frequent cooperation and cross-training with others.
Frequent professional interaction with external customers including patients, physicians, vendors, contractors, and business partners.
Occasional need to deal with unpleasant or angry people; customer-facing service role.
Frequent monitoring and response to electronic mail or text messages during work hours.
Ability to travel to all Health System facilities; physical presence onsite is essential.
Must be able to perform duties with or without reasonable accommodation.
Hearing and vision must be normal or corrected to within normal range.
Support Team duty involves lifting 50 pounds and lifting/carrying items such as printers, paper boxes, PCs, ladders, and telephone hardware including sets and distribution materials.
Desktop support involves standing, walking, climbing ladders, pulling cables, drilling holes, and other mechanical duties requiring sound motor skills; requires stooping, kneeling, crouching, reaching, extending hands/arms, and bending/crawling/stooping as needed.

Technologies

ITIL Tier 2
Windows
DELL WYSE
DHCP, Static IP
e-Sign devices
HIPAA
Online knowledge base

Working Conditions

Onsite role in Tuscaloosa, AL.
Typical work week approx. 40 hours; may be occasionally more due to on-call coverage or disaster response.
Teamwork is required; priorities can change suddenly and the team must adapt.
Time pressures exist due to service level agreements and resource levels requiring constant monitoring and reprioritization.
Physical work conditions may include cramped work spaces, awkward positions, occasional enclosed-vehicle travel, and brief outdoor exposure during equipment transport.
In patient rooms, may require common protective or safety equipment such as safety shoes, gloves, gowns, mouth/nose face masks, and hard hats.
ADA physical factors apply (dynamic strength, flexibility, and static strength/trunk strength).
Physical work ranges include: up to 10 lbs force (frequent sedentary/negligible), up to 20 lbs force (light), and up to 50 lbs force (medium, occasionally).

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12d ago

Associate, IT Support

ConnectiveRx Pittsburgh, PA

Pittsburgh, PA

12d ago

$23 - $28/hr Full time Active Directory Application Support Desktop Support

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Job Description

ConnectiveRx is hiring an Associate, IT Support for onsite support in Pittsburgh, PA.

Responsibilities

Provide desktop support for internal users, onsite and remote, covering hardware, software, network, printers, scanners, and A/V equipment.
Handle onboarding and offboarding activities, including deploying and recovering laptops and supporting IT peripheral equipment.
Image, configure, and deploy Windows 11 workstations.
Troubleshoot Microsoft Office 365, Adobe Acrobat, Five9 (Call Center software), and other proprietary applications as needed.
Proactively troubleshoot production issues; capture root causes, action items, and lessons learned after incidents and infrastructure events.
Follow and enforce company security procedures and policies by ensuring workstations meet security guidelines.
Support production systems while working toward Service Level Agreement (SLA) requirements.
Assist the extended IT Infrastructure Team as needed.

Requirements

0 to 2 years supporting IT Infrastructure functions.
Experience with Windows 11 workstations, printers, and basic networking.
Healthcare IT Infrastructure and HIPAA compliance experience is a plus.
Solid understanding of desktop systems and OTS applications.
Strong hardware skills, including working knowledge of Dell and Lenovo laptops, peripherals, printers, and basic networking to resolve issues promptly.
Support of Apple Macs and mobile devices in a corporate environment is a plus.
Excellent customer service skills.
Ability to troubleshoot and resolve Tier 1 & 2 IT issues.
Strong knowledge of Windows 11, Active Directory, Group Policy, DNS, and DHCP.
Good knowledge of cloud-based infrastructure support tools and technology.
Strong written and verbal communication; attention to detail; strong organization; ability to manage multiple priorities; calm under pressure; ability to provide support outside of regular business hours as needed.
Bachelor’s degree in Computer Science or Engineering (or higher).
MCSA, A+, and Net+ certifications preferred.

Technologies

Windows 11
Microsoft Office 365
Adobe Acrobat
Five9
Active Directory
Group Policy
DNS
DHCP

Compensation & Benefits

Hourly pay: USD 23 - 28 per hour.
Comprehensive benefit plans including medical, dental, vision, life, and disability insurance.
401(k) plan participation may be available.
PTO for vacations and personal leave (non-exempt roles).
STO (Sick Time Off) for eligible non-exempt employees per company policy.
Eight standard company holidays and three floating holidays annually.

Compensation may vary based on location, relevant skills, experience, and capabilities. The company may update or modify health, welfare, and other fringe benefit policies.

Time Off & Holidays

PTO is provided to non-exempt employees for vacations and personal leave.
STO is provided for eligible non-exempt employees according to company policy.
PTO and STO are prorated during the first year of service.
Eight standard holidays and three floating holidays annually, with floating holidays prorated in the first year.

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13d ago

Service Desk Technician

Lyra Technology Group Columbia, SC

Columbia, SC

13d ago

$55k - $65k/yr Full time Active Directory Application Support Azure Ad / Entra Id

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Job Description

The Service Desk Technician role at Lyra Technology Group is built around being the first point of contact for technical support. This position supports end users across hardware, software, and connectivity topics while administering key Microsoft services. Based in Columbia, SC with a hybrid work arrangement, you will work toward strong service performance targets and progress toward Tier 2 support as issues become more complex.

How you’ll help users

Respond to incoming support requests via phone, email, the ticketing system, and in person.
Diagnose and resolve basic hardware issues for desktops, laptops, printers, and peripherals.
Troubleshoot common software problems in standard business applications.
Handle password resets, account lockouts, and access permission requests.
Provide basic network connectivity troubleshooting.
Support mobile device setup and troubleshooting.
Set up and configure new workstations and equipment for employees.
Install, update, and maintain standard software applications.
Create and maintain user accounts in line with IT policies.
Provide training and guidance to users on basic technology functions.

Microsoft support and administration

Administer Microsoft 365 and Entra ID, including mailboxes, licensing, security groups, and shared resources.
Perform basic Purview/compliance tasks.

Escalation, collaboration, and knowledge sharing

Identify issues that require escalation to Tier 2 or specialist teams and follow established escalation procedures and timelines.
Collaborate with other IT team members to resolve complex issues.
Participate in knowledge sharing and team meetings.
Contribute solutions and documentation to the internal knowledge base.

Documentation and service quality expectations

Document all support interactions accurately in the ticketing system, maintaining documentation accuracy of 95% or higher.
Acknowledge new support requests within 30 minutes during business hours.
Resolve or escalate 80% of Tier 1 issues within 4 hours.
Maintain a first-contact resolution rate of 70% or higher.
Maintain a user satisfaction rating of 4.0 or higher on a 5-point scale.
Complete all required follow-ups within 24 hours.

What you bring

Working knowledge of Windows and macOS operating systems.
Solid working knowledge of Microsoft 365 administration.
Basic understanding of networking concepts including TCP/IP, DNS, and DHCP.
Experience with Active Directory user management.
Comfort using remote support tools.
A systematic troubleshooting approach and ability to research and apply solutions independently.
Good judgment about when to escalate versus continue troubleshooting.
Strong written and verbal communication skills, including explaining technical concepts in non-technical terms.
Patience and empathy when working with frustrated users, with a professional, customer-service-oriented demeanor.
Effective time management and prioritization.
Consistent attendance and punctuality, availability during scheduled core support hours, and willingness to join an on-call rotation if applicable.
Commitment to IT security policies and keeping sensitive information confidential.
Interest in continued learning, including completing assigned training on time and staying current with supported technologies.

Tools and technologies

Microsoft 365, Entra ID, Purview
TCP/IP, DNS, DHCP
Active Directory, Windows, macOS

Salary: USD 55,000 - 65,000 per year.

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13d ago

Service Desk Technician

Southern Mississippi Planning & Development District Gulfport, MS

Gulfport, MS

13d ago

$45k - $50k/yr Full time Active Directory Application Support Dhcp

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Job Description

The Service Desk Technician provides first- and second-level IT support to employees and helps maintain the day-to-day operation of SMPDD’s technology environment. This role focuses on diagnosing and resolving issues across hardware, software, networks, user access, and connectivity.

Role Responsibilities

Deliver first-level and second-level technical support to employees using a ticketing system, phone, email, and in-person assistance.
Troubleshoot and resolve problems involving hardware, software, networking, connectivity, and user-access issues.
Support and administer Google Workspace and Microsoft 365, including user accounts, email, applications, and related services.
Assist with Active Directory user and computer account administration, permissions, and Group Policy-related issues.
Troubleshoot and support core network services including DHCP and DNS, as well as general network connectivity.
Support UniFi network equipment, including switches, wireless access points, and related network infrastructure.
Provide support for VoIP phone systems, including extensions, voicemail, and related communication services.
Support eFax and email encryption solutions, including troubleshooting related user issues.
Assist with virtualized environments using Hypervisor environments.
Diagnose and resolve workstation, laptop, printer, and peripheral hardware issues.
Maintain complete and accurate records of support requests, troubleshooting steps, resolutions, and technical documentation.
Prioritize and manage multiple service desk tickets while meeting established response and resolution expectations.
Escalate complex issues when needed, while retaining ownership of the issue through completion.
Assist with IT deployments, upgrades, maintenance, and other technology projects as assigned.
Maintain strong organization and attention to detail when documenting systems, equipment, procedures, and support activities.
Provide excellent customer service and communicate technical information clearly to users with varying technical knowledge.
Perform other duties as assigned.

Required Technical Skills and Tools

This position works with Google Workspace, Microsoft 365, Active Directory, Group Policy, DHCP, DNS, UniFi, VoIP, eFax, email encryption, Hypervisor, and a ticketing system.

Work Location and Conditions

Location: Gulfport, MS (onsite)
Travel: Possible travel to all office sites
In-person work: Required
Physical demands: May require lifting and moving IT equipment (up to 50 lbs)
Scheduling: After-hours support may be required during projects