Workday Financials Support Jobs

1 job found

1mo ago

Help Desk Analyst 1

State Accounting Office Atlanta, GA

Atlanta, GA

1mo ago Closed

$38k - $50k/yr Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Nov 6, 2026).

Job Description

The State Accounting Office (SAO) is hiring an entry-level Help Desk Analyst 1 to serve as the first point of contact for voice calls and service request intake from SAO customers. In this onsite role in Atlanta, GA, you will support users of Workday applications and related systems, addressing routine to complex inquiries tied to Financials, Human Capital Management, and the State Travel and Expense System (Concur).

Role overview

As the first line of support, you will respond to customer needs through voice support and service request tickets, evaluate incoming requests, and route issues to the correct course of action. The position covers ongoing support activities across Workday modules and related tools, along with customer communication through Oracle Customer Relationship Management (CRM).

Responsibilities

Provide technical support for customers who need help with access to or assistance with SAO Workday applications
Use Platform 28 to manage voice calls and handle service request tickets involving routine to complex inquiries
Evaluate customer requests, analyze the issue, and determine the appropriate next steps
Use Oracle CRM to review customer comments, including attachments, as well as replies to typed responses in service requests
Navigate and memorize actions within the Workday HCM and Financials modules, interpreting process and procedures
Review employee records and perform data entry within Workday HCM and Financials, including the Concur system for state travel employees
Alert the manager to emerging trends, adhere to established KPI metrics, and participate in required ongoing Security Training

Required qualifications

High school diploma or GED
Six (6) months of experience handling customers, questions, complaints, and/or providing information

Minimum and preferred qualifications

Minimum qualifications match the required qualifications listed above
Preferred: One to two years of help desk or customer service experience
Preferred: Effective verbal communication, active listening, and a good speaking voice
Preferred: Experience supporting ERP applications (PeopleSoft, Workday, Infor, SAP) on a help desk or in a customer service role
Preferred: Fundamental knowledge of Accounting, Human Resources, and Payroll
Preferred: Entry-level skills using Microsoft applications (Word, Excel, Outlook, Microsoft Teams) and familiarity with internet browsers

Technologies

Workday (including Workday HCM and Workday Financials modules)
Platform 28
Oracle Customer Relationship Management (CRM)
Concur
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams
Internet browsers

Additional information

Must successfully pass a background check, including criminal background/records check, employment and education verification, employment reference checks, credit evaluation, and professional license checks where applicable
During employment, the selected employee must reside and work in the State of Georgia
Must have current legal authorization to work in the United States without employer sponsorship
SAO does not sponsor or support employment based on non-immigrant visas, including but not limited to H-1B, F1, M1, J1, or E2, or any other visa category
Complete all application sections; a resume does not substitute for a complete work experience section
All qualified applicants will be considered, though not all may receive an interview
Selected applicants will be contacted by the hiring agency for next steps; applicants who are not selected will not be notified
This posting may close at any time prior to the published closing date once a suitable applicant pool is identified

Salary: USD 38,452 - 50,142 per year. Education: High school diploma or GED. Work location: Onsite in Atlanta, GA.

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