Workplace Support Jobs

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1d ago

IT Help Desk

Midwest Foods Chicago, IL

Chicago, IL

1d ago

$19 - $22/hr Full time Application Support End User Support Hardware Support

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Job Description

Midwest Foods is hiring an Information Technology Support/Helpdesk professional for its Chicago, IL location. This onsite role supports internal users by troubleshooting issues and resolving technical requests through phone, email, and in-person assistance. You will help keep employees productive by maintaining core IT equipment, supporting standard software, and escalating problems when deeper diagnosis is needed.

Responsibilities

Act as the first point of contact for end users and provide technical assistance.
Configure and support devices including workstations, mobile phones, remote terminals, laptops, and desk phones.
Maintain current knowledge of the organization’s hardware and software to improve efficiency and user utilization.
Use knowledge of operating systems and the application software in use to deliver high-quality support.
Install new software and hardware, coordinating with system admins when assistance is required.
Support users with computer and network issues related to software and hardware; maintain an inventory of IT supplies.
Maintain computer and printer equipment, arranging service when needed.
Add and maintain users on the network, assign application access, ensure security, and keep configurations within standards.
Follow all duties in accordance with company policies.
Troubleshoot network and Internet problems as they arise, escalate issues for further diagnosis, and follow up with users to confirm resolution.
Perform other duties as assigned.

Requirements

Ability to work onsite 5 days per week (no remote option).
Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
Proven ability to work in a team-oriented environment and collaborate across departments.
Excellent customer service skills.
Knowledge of M365.
Basic understanding of network topology, including common network devices and troubleshooting principles.
High school diploma or equivalent required; additional technical certifications or IT coursework are a plus.

Benefits

Health, Dental, Vision, Life, STD/LTD, VL, Accident, Critical Illness Insurance
401-k with employer match
Vacation and PTO/sick days

Pay: USD 19 to 22 per hour. Location: Chicago, IL (onsite).

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