IT Help Desk

Midwest Foods is hiring an Information Technology Support/Helpdesk professional for its Chicago, IL location. This onsite role supports internal users by troubleshooting issues and resolving technical requests through phone, email, and in-person assistance. You will help keep employees productive by maintaining core IT equipment, supporting standard software, and escalating problems when deeper diagnosis is needed.

Responsibilities

• Act as the first point of contact for end users and provide technical assistance.
• Configure and support devices including workstations, mobile phones, remote terminals, laptops, and desk phones.
• Maintain current knowledge of the organization’s hardware and software to improve efficiency and user utilization.
• Use knowledge of operating systems and the application software in use to deliver high-quality support.
• Install new software and hardware, coordinating with system admins when assistance is required.
• Support users with computer and network issues related to software and hardware; maintain an inventory of IT supplies.
• Maintain computer and printer equipment, arranging service when needed.
• Add and maintain users on the network, assign application access, ensure security, and keep configurations within standards.
• Follow all duties in accordance with company policies.
• Troubleshoot network and Internet problems as they arise, escalate issues for further diagnosis, and follow up with users to confirm resolution.
• Perform other duties as assigned.

Requirements

• Ability to work onsite 5 days per week (no remote option).
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
• Proven ability to work in a team-oriented environment and collaborate across departments.
• Excellent customer service skills.
• Knowledge of M365.
• Basic understanding of network topology, including common network devices and troubleshooting principles.
• High school diploma or equivalent required; additional technical certifications or IT coursework are a plus.

Benefits

• Health, Dental, Vision, Life, STD/LTD, VL, Accident, Critical Illness Insurance
• 401-k with employer match
• Vacation and PTO/sick days

Pay: USD 19 to 22 per hour. Location: Chicago, IL (onsite).