X Ray Support Jobs

1 job found

1d ago

Digital Imaging X-ray Tech Support Engineer

Sedecal USA, Inc. Niles, IL

Niles, IL

1d ago

$70k - $80k/yr Full time Application Support Computer Skills Customer Support

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Job Description

Support technical service for digital X-ray system customers, with a focus on remote support, troubleshooting, and coordination across engineering and field teams.

Responsibilities

Deliver general product-related technical support to dealers, primarily by phone and email, including installation, programming, start-up, spare part identification, schematics, documentation, warranty support, and failure or service troubleshooting
Own complex support cases end to end: research, diagnose, troubleshoot, and identify solutions to drive resolution
Perform advanced troubleshooting in person and via telephone for PC operation, including diagnosing system hardware and software and computer-related issues
Install, troubleshoot, and coordinate repairs, including setup work that depends on system operation knowledge
Repair equipment in-house; complete some travel as needed (approximately 10% or less)
Handle and document customer interactions in a call management system
Escalate complex issues and coordinate with Engineering and Manufacturing for escalation support, service, follow-up, and resolution
Identify quality issues by collecting data and reporting through the appropriate channels for hand-off and closure
Support the equipment repair process by advising field service technicians on procedures, spare parts, and test procedures
When required, visit customer sites for evaluation, start-up, and/or repair, then report outcomes from site visits
Conduct equipment repair according to the defined process; test equipment functionality, safety, and other needed features; report actions taken
Follow reported customer technical issues through to resolution, including continued problem tracking
Build and maintain product, service, and industry-related knowledge to stay current
Coordinate dealer visits to customer sites with Field Service Engineers when required
Support a 24/7 after-hours emergency support line on a pre-scheduled basis (alternating with other team members)

Requirements

3+ years experience in computer repair and computer networking (Required)
Strong ability to understand and apply network principles to troubleshooting; experience with basic computer network setup and diagnosing workstation hardware and software
Knowledge of personal computers and other peripherals
Knowledge of how application interfaces relate to issues being diagnosed
Basic network operating system fundamentals
Proficiency in Windows Operating System, MS Office Suite, and Salesforce
Analytical mindset with planning and self-learning skills
Strong written and verbal communication skills for technical terminology
Customer service-oriented approach and team collaboration
Ability to complete tasks and projects with little or no supervision
Highly organized, self-motivated, and able to prioritize efficiently
Experience and knowledge in veterinary or medical imaging and x-ray systems desired (not required)
Ability to adapt to change in a high-stress environment

Technologies

Windows Operating System
MS Office Suite
Salesforce

Benefits

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Location

Niles, IL (Hybrid remote in Niles, IL)

Compensation

USD 70,000 - 80,000 per year

Minimum Education

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related field, or equivalent

Application Question

Do you have any experience with X-ray or similar medical devices?

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