Yugabyte Support Jobs

1 job found

1d ago

Technical Support Engineer

Brinqa Remote 🌍 Remote

Remote

1d ago

Full time APIs Application Support Customer Support

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Job Description

Brinqa is hiring a Technical Support Engineer to troubleshoot complex production issues and drive issues to resolution for enterprise customers.

Responsibilities

Drive technical issue resolution for a portfolio of enterprise customers, managing cases from initial response through final resolution with strong timeliness and follow-through
Act as primary point of accountability for assigned accounts, providing clear, proactive communication to customers and internal stakeholders, especially on sensitive escalations
Investigate and resolve complex, ambiguous production incidents independently, partnering with Engineering or other teams when issues require deeper collaboration
Implement minor-to-moderate configuration changes in customer environments using internal knowledge base, tooling, and technical judgment to avoid unnecessary escalation
Produce clear incident summaries and root-cause explanations that customers and leadership can use confidently for next steps
Advocate for AI-assisted ways of working by evaluating and bringing forward new tools and ideas, and supporting adoption across the team
Support continuous improvement by sharing learnings so knowledge remains accessible beyond individual ownership
Represent the customer perspective internally and help prioritize issues that matter most to customers

Requirements

3+ years in a technical, customer-facing support or implementation role supporting enterprise B2B SaaS customers
Strong problem-solving skills with the ability to handle ambiguous, high-stakes issues independently using sound judgment
Excellent written and verbal communication for clear, professional updates to enterprise customers (including difficult or unfavorable outcomes)
Experience with graph databases (e.g. Neo4j), NoSQL data stores, or distributed SQL systems (e.g. Yugabyte), plus comfort working within modern SaaS applications
Working knowledge of Groovy or another object-oriented programming language; ability to read, navigate, and make minor-to-moderate code changes
Experience partnering with Operations and/or infrastructure functions to resolve issues beyond the application layer
Working knowledge of REST APIs and API-testing tools such as Postman
Ability to reproduce reported issues, document reproduction steps, and partner with Engineering to reach final resolution
Experience testing and validating code changes, bug fixes, product features, and customer-specific configuration changes before deployment
Genuine interest in AI and automation for improving efficiency, with a track record or strong enthusiasm for researching or adopting new tools
Strong ownership and reliability so customers and teammates trust that issues on your plate are being handled
Comfort operating in a fast-paced, high-accountability environment where customer trust and commitments matter
BS in Computer Science, Computer Engineering, Information Technology, or a related discipline (preferred)

Technologies

Neo4j
Yugabyte
Groovy
REST APIs
Postman

And ideally

Background in cybersecurity, GRC, or vulnerability management
Experience mentoring or upskilling teammates on new tools or ways of working
Prior experience in a hybrid support and technical-implementation capacity

Location & Coverage

Remote (remote)
Primary support coverage: Central and Pacific US time zones

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