APIs

APIs Support Jobs

5 jobs found

12d ago

Technical Support Team Lead

PBACO Holding LLC Palm Springs, FL

Palm Springs, FL

12d ago

Full time Manager APIs Application Support

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Job Description

PBACO Holding LLC is seeking a Technical Support Team Lead based in Palm Springs, FL to oversee day-to-day Application Support while staying actively involved in troubleshooting. This role balances team leadership with hands-on investigation and coordinated escalation across internal technical groups.

What you’ll do

Lead daily Support team operations by providing guidance, coaching, training, and onboarding assistance.
Monitor the Support queue to ensure tickets are prioritized, assigned, and driven to resolution with appropriate coverage and balanced workload.
Set expectations for ticket quality, responsiveness, documentation, troubleshooting standards, and customer communication.
Act as the primary internal escalation point for team questions and complex customer issues.
Provide hands-on support for company applications and support team members during complex investigations.
Before escalation, ensure troubleshooting and issue replication are attempted, reviewing logs, data, and system behavior as needed.
Differentiate application defects from user error, configuration, data, or training issues, and identify recurring problems to drive root-cause fixes with internal teams.
Coordinate Support responses for high-priority production issues, escalating critical items promptly.
Maintain clear communication on resolution status, impact, ownership, and next steps, and escalate systemic or recurring concerns to leadership.
Ensure tickets include sufficient detail before escalation, including the problem, affected users, reproduction steps, troubleshooting performed, business impact, and priority.
Track ticket aging, backlog, and response and resolution metrics, then address stalled or misprioritized tickets.
Maintain and improve Support workflows, SOPs, escalation procedures, troubleshooting guides, and knowledge-base documentation.
Handle customer concerns professionally, communicating technical issues clearly to both technical and non-technical audiences.
Collaborate with internal teams on customer-impacting issues, surfacing recurring issues, training gaps, and product feedback.
Ensure Support readiness for new functionality, releases, and implementations, and represent Support in relevant meetings.
Maintain confidentiality and comply with HIPAA, privacy, security, and company policies when handling sensitive customer, patient, and company information.
Stay current on company applications and support procedures, and perform other duties as assigned.

Qualifications

Bachelor’s degree preferred in IT, Computer Science, Information Systems, Healthcare Technology, Business, or a related field (equivalent experience considered).
3+ years in technical, application, or software support preferred; 1+ year leading or mentoring a support team preferred.
Experience supporting software applications in a production environment required; healthcare technology experience strongly preferred.
Strong technical aptitude for troubleshooting web-based or enterprise software applications.
Familiarity with ticketing systems (e.g., Jira) and Microsoft Office tools.
Familiarity with databases, SQL, APIs, integrations, or HL7/FHIR is beneficial but not required.
Strong organization, attention to detail, and written and verbal communication.
Works independently with sound judgment, remains effective during high-priority incidents, and can manage competing priorities in a fast-paced environment.
Understands when to resolve within Support versus escalate.

Technologies

Jira
Microsoft Office
SQL
APIs
HL7
FHIR

Supervisory responsibilities

Provide day-to-day leadership for Technical/Application Support team members, including assigning and monitoring work, coaching, performance feedback, training, and escalating personnel matters to management as appropriate.

Core competencies

Technical Troubleshooting: Investigate, reproduce, diagnose, and resolve application issues systematically.
Leadership: Provide direction, set expectations, coach team members, and hold accountability.
Prioritization & Problem Solving: Evaluate business impact, prioritize issues, and identify root causes.
Communication & Customer Service: Communicate clearly and professionally with a customer-focused, objective approach.
Organization & Accountability: Manage multiple tickets, incidents, and priorities with follow-through.
Collaboration: Work effectively across Product, Engineering, QA, Implementation, and other teams.
Confidentiality: Exercise sound judgment with confidential, proprietary, or protected health information.

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30d ago

Technical Support Engineer

Brinqa Remote 🌍 Remote

Remote

30d ago Closed

Full time APIs Application Support Customer Support

This position is no longer accepting applications (closed Sep 4, 2026).

Job Description

Brinqa is hiring a Technical Support Engineer to troubleshoot complex production issues and drive issues to resolution for enterprise customers.

Responsibilities

Drive technical issue resolution for a portfolio of enterprise customers, managing cases from initial response through final resolution with strong timeliness and follow-through
Act as primary point of accountability for assigned accounts, providing clear, proactive communication to customers and internal stakeholders, especially on sensitive escalations
Investigate and resolve complex, ambiguous production incidents independently, partnering with Engineering or other teams when issues require deeper collaboration
Implement minor-to-moderate configuration changes in customer environments using internal knowledge base, tooling, and technical judgment to avoid unnecessary escalation
Produce clear incident summaries and root-cause explanations that customers and leadership can use confidently for next steps
Advocate for AI-assisted ways of working by evaluating and bringing forward new tools and ideas, and supporting adoption across the team
Support continuous improvement by sharing learnings so knowledge remains accessible beyond individual ownership
Represent the customer perspective internally and help prioritize issues that matter most to customers

Requirements

3+ years in a technical, customer-facing support or implementation role supporting enterprise B2B SaaS customers
Strong problem-solving skills with the ability to handle ambiguous, high-stakes issues independently using sound judgment
Excellent written and verbal communication for clear, professional updates to enterprise customers (including difficult or unfavorable outcomes)
Experience with graph databases (e.g. Neo4j), NoSQL data stores, or distributed SQL systems (e.g. Yugabyte), plus comfort working within modern SaaS applications
Working knowledge of Groovy or another object-oriented programming language; ability to read, navigate, and make minor-to-moderate code changes
Experience partnering with Operations and/or infrastructure functions to resolve issues beyond the application layer
Working knowledge of REST APIs and API-testing tools such as Postman
Ability to reproduce reported issues, document reproduction steps, and partner with Engineering to reach final resolution
Experience testing and validating code changes, bug fixes, product features, and customer-specific configuration changes before deployment
Genuine interest in AI and automation for improving efficiency, with a track record or strong enthusiasm for researching or adopting new tools
Strong ownership and reliability so customers and teammates trust that issues on your plate are being handled
Comfort operating in a fast-paced, high-accountability environment where customer trust and commitments matter
BS in Computer Science, Computer Engineering, Information Technology, or a related discipline (preferred)

Technologies

Neo4j
Yugabyte
Groovy
REST APIs
Postman

And ideally

Background in cybersecurity, GRC, or vulnerability management
Experience mentoring or upskilling teammates on new tools or ways of working
Prior experience in a hybrid support and technical-implementation capacity

Location & Coverage

Remote (remote)
Primary support coverage: Central and Pacific US time zones

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1mo ago

Technical Support Engineer

Plaid New York, NY

New York, NY

1mo ago Closed

$74k - $110k/yr Full time APIs Customer Service Customer Support

This position is no longer accepting applications (closed Sep 2, 2026).

Job Description

Technical Support Engineer at Plaid in New York, NY (hybrid) handles customer issues from initial symptom to resolution, troubleshoots with internal tools, and coordinates with product and engineering teams.

Responsibilities

Respond to 10-12 customer tickets per day in Zendesk while upholding quality standards.
Troubleshoot customer issues using internal tools and documentation, and escalate to Engineering or Partnership teams as needed.
Collaborate on cross-team projects with other Technical Support Engineers to improve processes for customers and internal teams.
Contribute to brainstorming sessions and drive project execution in areas such as tooling, documentation, and process improvements.
Assist GTM teams with customer escalations as required.
Collaborate with EPD teams on issue resolution.

Requirements

2+ years of experience in a customer-facing role.
6+ months of experience with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python).
Familiarity with ticketing systems and tools (Zendesk, Jira) and data visualizations (Mode).
Preferred: 6+ months of experience supporting technical projects and/or process improvements.
Genuine interest and passion for support with a commitment to delivering a world-class customer experience.
Strong written and verbal communication skills.
Self-starter mentality and ability to work independently.
Effective time-management and the ability to balance multiple priorities.
Based in the Eastern Time Zone (EST/EDT) or Pacific Time Zone (PST/PDT).

Technologies

Zendesk
Jira
REST APIs
SQL
CSS
HTML
Javascript
Python
Mode

Benefits

Medical
Dental
Vision
401(k)

Location

New York City Office (hybrid)
Office address: 85 Spring Street, 10th Floor, New York, NY 10012

Employment Type

Full-time

Location Type

Hybrid

Department

Product Support

Compensation

Base salary range: $73,872 – $110,000 per year
Offers equity

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1mo ago

Senior Technical Support Engineer

ServiceNow Orlando, FL

Orlando, FL

1mo ago Closed

$81k - $124k/yr Full time Ai Workflows Analytics APIs

This position is no longer accepting applications (closed Aug 28, 2026).

Job Description

Senior Technical Support Engineer for Moveworks on the ServiceNow platform, providing day-to-day technical support and troubleshooting for an AI driven assistant to enable automation, enterprise search, and workflow execution for large-scale customers.

Responsibilities

Deliver daily technical support to customers using the AI Assistant platform to enable automation, search, and workflow execution.
Troubleshoot AI responses, including RAG based retrieval and answer quality.
Analyze agentic workflows, covering planning, execution, and action failures.
Debug and validate API integrations with enterprise systems.
Explain technical concepts clearly to customers and translate complex AI and system behavior into straightforward terms.
Identify root causes using logs, telemetry data, and monitoring tools such as Kibana and Grafana.
Document defects clearly and track them in defect management systems.
Provide timely responses and meet service level agreements.
Triage tickets and escalate to the appropriate teams, including Customer Success Engineering, Product, and Engineering.
Assess API failures and integration issues across connected enterprise systems.
Make configuration changes to optimize the assistant's behavior and align with customer requirements.
Identify recurring issues and contribute to internal and customer-facing knowledge bases.
Reproduce, document, and report bugs, outages, and workflow failures clearly.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
5 to 8 years of experience in customer-facing technical support or similar roles.
Experience working with the ServiceNow platform and enterprise integrations.
Strong understanding of REST APIs and debugging integration issues.
Experience with automated, bi-directional integrations between systems.
Ability to distinguish between configuration issues and product limitations through system design concepts.
Proven troubleshooting and problem-solving skills.
Ability to analyze logs and monitoring tools such as Kibana and Grafana.
Strong written communication skills and the ability to simplify complex technical concepts.
Ability to debug issues across workflows, APIs, and system interactions.
Experience reproducing, documenting, and communicating bugs effectively.
Passion for technology with a strong desire to learn and grow.

Technologies

ServiceNow
Kibana
Grafana
REST APIs
XML
JSON
YAML
Python
Git
Okta
Workday
Google Workspace
Microsoft Active Directory

Benefits

Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Equity, when applicable

Nice to Have

Familiarity with AI/ML systems, especially RAG-based search or conversational AI
Understanding of agent-based or workflow automation systems
Familiarity with configuration file formats such as XML, JSON, and YAML
Experience with logging and observability tools such as Kibana and Grafana
Basic coding skills, preferably Python
Knowledge of distributed version control systems, with Git as a plus
Experience with enterprise IT platforms such as Okta, Workday, Google Workspace, and Microsoft Active Directory

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2mo ago

Java Springboot Microservices Tech Support

Tata Consultancy Services Canton, MA

Canton, MA

2mo ago Closed

$120k - $140k/yr Full time APIs Application Support Authentication

This position is no longer accepting applications (closed Jul 27, 2026).

Job Description

Tata Consultancy Services is seeking an engineer to provide Tier 2 technical support from its Canton, MA office, focusing on Java Spring Boot microservices, APIs, and integration workloads. This role centers on troubleshooting, performing root cause analysis, monitoring system health, and validating deployments within a complex service ecosystem, on-site in Canton. The position blends hands-on debugging with proactive reliability work to keep data flows and integrations performing smoothly.

Responsibilities

Provide Tier 2 technical support for integration applications, APIs, and microservices.
Diagnose and resolve issues related to data flows, microservices, batch jobs, API failures, and system integrations.
Perform in-depth root cause analysis (RCA) for recurring failures.
Troubleshoot issues in Java Spring Boot based microservices including performance, availability, and functional failures.
Monitor and support REST APIs, event-driven integrations, message queues (Kafka), and batch processes.
Validate integration payloads (JSON/XML) and troubleshoot mapping issues.
Respond proactively to alerts and system degradation.
Participate in patching, releases, and deployment validation.
Document SOPs, troubleshooting guides, and knowledge articles.
Monitor system health using tools Dynatrace.

Requirements

Strong understanding of Java, Spring Boot, and microservices architecture.
Hands-on experience with REST APIs, HTTP protocols, authentication (OAuth2/JWT).
Experience with SQL databases.
Familiarity with message queues (Kafka).
Ability to read and analyze application logs and stack traces.
Knowledge of CI/CD pipelines (Jenkins, Azure DevOps, GitHub Actions, etc.).
Understanding of cloud platforms (Azure) is preferred.

Technologies

Java
Spring Boot
Kafka
REST APIs
OAuth2
JWT
SQL
Jenkins
Azure DevOps
GitHub Actions
Azure
Dynatrace

Benefits

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Canton, MA

Job Function

Technology

Role

Engineer

Job ID

417654

Education

Bachelor of Computer Science

Salary

USD 120,000 - 140,000 per year

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