Access Controls Support Jobs

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IT Help Desk Coordinator

Golden 1 Credit Union Remote 📍 California Remote

Remote

Today

$26 - $27/hr Full time Access Controls Av Support Customer Support

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Job Description

The IT Help Desk Coordinator serves as the first point of contact for customer-focused technical support and system access requests. This remote role supports role-based access management, resolves end-user issues in alignment with service level agreements, and provides mixed-platform enterprise helpdesk support.

Key Responsibilities

Provide and manage system access provisioning and de-provisioning using Role Bases Access Control with a least privilege approach.
Collaborate with department managers and business owners to create, modify, and remove access, and to document required approvals.
Manage ongoing support for role-based access management for systems handled by the helpdesk.
Complete periodic access reviews to identify exceptions and resolve system access discrepancies.
Support enterprise applications via phone, email, or a ticketing system, including identifying, troubleshooting, and escalating issues to the appropriate IT areas when required.
Resolve end-user issues and complete user requests within established service level agreements.
Prioritize and schedule work within the Service Desk.
Provide helpdesk support across a mixed platform environment, including Win7, Win 10, IOS, tablets, laptops, desktops, and an Audio/Video system.
Support front line staff with banking hardware, including Cash Dispenser/Recyclers, credit card machines, check scanners, printers, pin pad devices, and multi-function devices.
Coordinate and/or perform tier2 hands-on fixes, including installing and upgrading software and installing hardware.
Configure systems and applications on PCs, laptops, and mobile devices.
Coordinate and/or perform tier2 hands-on fixes for network connectivity issues across WAN/LAN and WIFI in an enterprise environment.
Maintain tables, parameters, and settings within the VMS Host System for terminals, desktop computers, printers, and cash dispensers.
Develop and maintain internal procedures, technical documentation, and an IT support knowledgebase.
Communicate equipment maintenance updates to the appropriate staff.
Provide management updates on outstanding issues that are not resolved in a timely manner, following established escalation procedures.
Develop, document, and implement operating procedures, and conduct training as required.
Maintain an understanding of business area needs and incorporate those needs into technical solutions by updating, developing, and maintaining knowledge of credit union procedures, products, services, and data processing systems.
Escalate when user and system security standards are not adhered to.
Maintain knowledge of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.
Research and resolve system access support issues.
Perform other job-related duties as necessary.

Required Education

H.S. Diploma or General Education Degree (GED)
Completion of prerequisite Computer Technology classes is required

Technologies

Role Bases Access Control
Win7
Win 10
IOS
WIFI
WAN/LAN
VMS Host System
Service Desk
Audio/Video system

Location and Pay

Location: Remote
Compensation: USD 26 - 27 per hour

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